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Infosys BPM Assistant Manager Operations Interview Questions, Process, and Tips

Updated 23 Jan 2025

Infosys BPM Assistant Manager Operations Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your notice period, and what is your current salary?
  • Ans. 

    My notice period is 1 month, and my current salary is $60,000 per year.

    • Notice period is 1 month

    • Current salary is $60,000 per year

  • Answered by AI
  • Q2. What is your notice period?
  • Ans. 

    My notice period is one month.

    • Notice period is one month

    • Standard notice period in the industry

    • Can be negotiable based on circumstances

  • Answered by AI
Round 2 - Technical 

(6 Questions)

  • Q1. What is an amortization entry?
  • Ans. 

    An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.

    • Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

    • They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

    • Examples of intangible assets that may require amortization entries include patents, trademarks,

  • Answered by AI
  • Q2. What is the process for recording a depreciation entry in accounting?
  • Ans. 

    Depreciation entry in accounting involves allocating the cost of an asset over its useful life.

    • Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

    • Debit the depreciation expense account and credit the accumulated depreciation account

    • Adjust the book value of the asset on the balance sheet

    • Repeat the process each accounting period until the asset is

  • Answered by AI
  • Q3. What are the types of reconstruction currently being undertaken?
  • Ans. 

    Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.

    • Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

    • Environmental reconstruction - restoration of ecosystems and habitats

    • Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

    • Examples: rebuilding of New Orleans after Hurricane Katrina, ...

  • Answered by AI
  • Q4. What is your reason for seeking a job change?
  • Ans. 

    Seeking new challenges and growth opportunities in a dynamic work environment.

    • Looking for new challenges and opportunities for growth

    • Seeking a more dynamic work environment

    • Interested in taking on more responsibilities as an Assistant Manager

  • Answered by AI
  • Q5. What automation ideas have you implemented or suggested in your current processes?
  • Ans. 

    Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.

    • Introduced automated email notifications for order status updates to improve communication with customers

    • Set up automated data backups to ensure data security and prevent loss

    • Suggested implementing automated inventory management system to streamline operations and reduce manual e

  • Answered by AI
  • Q6. What is the accounting entry for prepaid expenses?
  • Ans. 

    Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.

    • Debit the Prepaid Expense account (asset account) to increase its balance

    • Credit the Cash/Bank account or Accounts Payable account to decrease the balance

    • As the prepaid expense is used up, it is recognized as an expense on the income statement

    • Examples: Prepaid ren

  • Answered by AI
Round 3 - Technical 

(8 Questions)

  • Q1. What is the amortization entry?
  • Ans. 

    Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.

    • Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

    • It helps in matching the expense of the asset with the revenue it generates.

    • The entry typically involves debiting amortization expense and crediting accumulated amorti...

  • Answered by AI
  • Q2. What is your understanding of Lean?
  • Ans. 

    Lean is a methodology focused on maximizing customer value while minimizing waste.

    • Lean is about continuously improving processes to eliminate waste and increase efficiency.

    • It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

    • Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

    • Examples of L...

  • Answered by AI
  • Q3. What is your understanding of Six Sigma
  • Ans. 

    Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.

    • Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

    • It uses statistical tools and techniques to measure and analyze process performance.

    • The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...

  • Answered by AI
  • Q4. What are the techniques used in Six Sigma?
  • Ans. 

    Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.

    • DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

    • Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

    • Root Cause Analysis is a technique used to identify the underlying cause of a pr...

  • Answered by AI
  • Q5. What is a service level?
  • Ans. 

    A service level is a metric used to measure the performance of a service provider in meeting customer expectations.

    • Service level agreements (SLAs) define the expected level of service to be provided

    • Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

    • Monitoring and reporting on service levels helps identify areas for improvement

    • Example: A service ...

  • Answered by AI
  • Q6. What are Service Level Agreements (SLAs)?
  • Ans. 

    SLAs are agreements between a service provider and a customer that outline the level of service expected.

    • SLAs define the scope, quality, and responsibilities of the service provider.

    • They include metrics such as response time, resolution time, and uptime guarantees.

    • Penalties may be specified for failing to meet SLA requirements.

    • Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t

  • Answered by AI
  • Q7. What automation ideas have you proposed for the current processes?
  • Ans. 

    I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.

    • Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

    • Suggested using workflow automation tools to streamline processes and reduce manual errors

    • Recommended integrating AI for data analysis to improve decision-making and fore

  • Answered by AI
  • Q8. What is the case study regarding the entry for accrued expenses?
  • Ans. 

    Accrued expenses refer to expenses that have been incurred but not yet paid.

    • Accrued expenses are recorded as liabilities on the balance sheet.

    • They are typically recognized at the end of an accounting period.

    • Examples include accrued salaries, interest, and utilities.

    • Accrued expenses are important for accurate financial reporting.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The final round with the Operations Head was quite challenging; his primary focus was on automation. He did not inquire about accounting, but rather asked questions related to Six Sigma, Lean methodologies, service levels, and service level agreements.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Random questions on aptitude

Round 2 - HR 

(2 Questions)

  • Q1. Professional work related questions
  • Q2. Expertise in role
Round 3 - One-on-one 

(2 Questions)

  • Q1. Detailed description on JD
  • Q2. Case studies along with core competencies questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for basic questions on leadership work on client services, business growth, problem solving, managing projects, employee engagement and budget along with Inventory management
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. A HR discussion which involves your brief explanation of past job, roles and responsibility. Also your reason for leaving etc. These are obvious interview situations. They also ask you the kind of tools yo...
  • Q2. What made you think to change your job after X years of time with your current employer?
  • Q3. What do you consider is the best thing about your role? How do you think it adds value to the work you are doing?
Round 3 - One-on-one 

(1 Question)

  • Q1. They would ask you regarding your previous work role, company culture, things you did, teams management and scenarios to handle.
Round 4 - One-on-one 

(2 Questions)

  • Q1. Now comes the final part wherein they ask about the process related deep dives. Such as KPIs, driving the performance, data delivery to the client, security and privacy related situation, team dispute hand...
  • Ans. You have a female team-mate whome you are meeting with for some feedback and she starts crying. What would you do in that situation?
  • Answered by Abhishek Singh
  • Q2. Your KPIs are going down and you have a client call. You know your team has messed up the performance but you can't be negative with the clients. What are the options to showcase your best?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General aptitude and typing test

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced operations professional with a strong track record in managing teams and improving processes.

    • Over 5 years of experience in operations management

    • Led a team of 20 employees to increase productivity by 15%

    • Implemented new processes resulting in cost savings of 10%

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. General discussion and expectation setting
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to join
  • Ans. 

    I am passionate about operations management and believe I can contribute effectively to the team's success.

    • Passionate about operations management

    • Believe I can contribute effectively to team's success

    • Excited about the opportunity to grow and develop in this role

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    My salary expectations are based on my experience, qualifications, and the responsibilities of the role.

    • Research the average salary range for Assistant Manager Operations in the industry and location

    • Consider your own experience, qualifications, and the responsibilities of the role

    • Be prepared to negotiate based on the benefits package offered

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to jojn
  • Ans. 

    I am passionate about operations management and believe I can contribute effectively to the team's success.

    • I have a strong background in operations management with X years of experience.

    • I am excited about the opportunity to lead a team and drive operational efficiency.

    • I am impressed by the company's reputation for excellence in operations and want to be a part of that.

    • I am eager to learn and grow in a dynamic and chall

  • Answered by AI
  • Q2. About previous experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. Previous roles and responsibilities
  • Q3. Previous salary and salary expectations
Round 2 - One-on-one 

(6 Questions)

  • Q1. Self introduction
  • Q2. Previous roles and responsibilities
  • Q3. People management
  • Q4. Attrition and shrinkage control
  • Q5. CSAT calculation
  • Q6. As a Assistant manager what will you do to improve the performance
Round 3 - Client Interview 

(3 Questions)

  • Q1. Self introduction
  • Q2. Attrition and Shrinkage control
  • Q3. People management
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - One-on-one 

(2 Questions)

  • Q1. They asking nature jobs based on our previous experience
  • Q2. Explain about end to end activities?
  • Ans. 

    End to end activities refer to the complete process from start to finish, involving all necessary steps and stakeholders.

    • Includes planning, execution, monitoring, and closing of a project or task

    • Involves coordination between different departments or teams

    • Ensures all aspects of a process are completed successfully and efficiently

    • Example: End to end activities in supply chain management involve procurement, production, d

  • Answered by AI

I applied via Referral and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself in brief. What were your roles and responsibilities in your last organization.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and ensure be always true about what u did so you can explain anything in case interviewer asked because your interview depend how you Answer.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Reason for exit
  • Q2. Current CTC and expected CTC
  • Ans. 

    Current CTC is INR 8 LPA and expected CTC is INR 10 LPA.

    • Current CTC: INR 8 LPA

    • Expected CTC: INR 10 LPA

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Roles and responsibilities
  • Q2. SLA parameters and score
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you provide an overview of yourself and your overall professional experience?
  • Q2. What are your reasons for wanting to become an Assistant Manager in a BPO?
Round 2 - Technical 

(4 Questions)

  • Q1. Can you describe your overall experience?
  • Q2. How do you manage a team where groups have been formed and they often engage in unplanned discussions?
  • Q3. You are a assistant manager and 3 people wants to leave the organisation. 1. Want to relocate to another country 2. Has medical issues 3. Got a better salary in another organisation How will you save att...
  • Q4. How would you address the situation where you have a planned meeting in five minutes to evaluate data for a presentation, but a team member approaches you with an urgent harassment issue that requires imme...

Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Assistant Manager Operations interview?
Infosys BPM interview process usually has 3 rounds. The most common rounds in the Infosys BPM interview process are Technical and HR.
What are the top questions asked in Infosys BPM Assistant Manager Operations interview?

Some of the top questions asked at the Infosys BPM Assistant Manager Operations interview -

  1. What is the process for recording a depreciation entry in accounti...read more
  2. What automation ideas have you implemented or suggested in your current process...read more
  3. What is the case study regarding the entry for accrued expens...read more

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Infosys BPM Assistant Manager Operations Interview Process

based on 2 interviews

Interview experience

3
  
Average
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Infosys BPM Assistant Manager Operations Salary
based on 175 salaries
₹4.1 L/yr - ₹13 L/yr
16% more than the average Assistant Manager Operations Salary in India
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Infosys BPM Assistant Manager Operations Reviews and Ratings

based on 27 reviews

3.4/5

Rating in categories

4.2

Skill development

3.7

Work-life balance

2.4

Salary

4.4

Job security

3.7

Company culture

2.9

Promotions

3.6

Work satisfaction

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