iEnergizer Assistant Manager Operations Interview Questions and Answers

Q1. What do you know about BPO Operation
Ans. 
BPO Operations refer to the process of outsourcing business functions to third-party service providers.
• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations

• BPO operations are typically located in countries with lower labor costs, such as India and the Philippines

• BPO services can be provided onshore, nearshore, or o...read more
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Q2. How would you manage high AHT
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General aptitude and typing test

Q1. Tell me about yourself
Ans. 
Experienced operations professional with a strong track record in managing teams and improving processes.
• Over 5 years of experience in operations management

• Led a team of 20 employees to increase productivity by 15%

• Implemented new processes resulting in cost savings of 10%
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Q1. General discussion and expectation setting
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Q1. People handling related questions
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Q2. People management
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Q3. Shrinkage Management
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Q4. Conflict management
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Q5. Score card and rating
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General knowledge and general maths

Depends upon process and managers know6