iEnergizer Senior Customer Service Executive Interview Questions and Answers

Q1. Introduction .process related
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Q1. Tell me something about yourself? To speak on any topic for 30 seconds. Like the topics are your favourite day? What you did yesterday? What you learnt about this organisation?
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Q1. Tell me something about yourself specifically focusing on education and experiences (if any). Job profile (if any) About the company.
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Q2. What are your achievements? Why we should hire you? Explain your 3 qualities and 3 weakness?
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Q1. Tell us about yourself and want you want to achieve in your life
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I am a dedicated and experienced customer service professional with a passion for helping others. In my life, I aim to continuously grow and develop both personally and professionally.
• I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am committed to providing exceptional service to customers and ensuring their satisfaction.

• I am always seeking o...read more
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Q1. Tell us about yourself in spanish
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Soy una persona apasionada por brindar un excelente servicio al cliente, con experiencia en resolver problemas de manera eficiente y efectiva.
• Experiencia en atención al cliente

• Habilidad para resolver problemas de manera eficiente

• Apasionado por brindar un excelente servicio

• Capacidad para trabajar bajo presión

• Experiencia en manejo de quejas y reclamos
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Q2. Why you have learnt spanish
Ans. 
I learned Spanish to better communicate with Spanish-speaking customers and provide excellent customer service.
• To improve customer service for Spanish-speaking clients

• To expand my language skills and marketability

• To better understand and connect with a diverse range of customers
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Q1. How about your previous Experience
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Q2. How did you spend your last day
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Q3. Why did you left your last job
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Q1. Instructions questions
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Q2. Tell about your self
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Q1. Brief description of process
Ans. 
Our process involves identifying customer needs, providing solutions, and ensuring customer satisfaction.
• Identify customer needs through active listening and questioning

• Provide solutions and options based on customer needs

• Ensure customer satisfaction through follow-up and resolution

• Document customer interactions and feedback for future reference
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Q2. Process related questions
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Q3. Process related knowledge
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General Introduction & Availability .

Q1. Job profile and Expectations
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Q2. What do you think about SOCIAL NETWORKING
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Q3. Where you want to see in 2 years
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Q1. Salary disclosure and explained incentive and attendance bonus as well.
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Q2. Explained terms and policies.
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Q1. One on one meeting with OPS Manager.
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