iEnergizer Customer Executive Interview Questions, Process, and Tips

Q1. Where do you live?
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Q2. Where did you did your schooling from?
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Q1. What did you do yesterday?
Ans. 
Yesterday, I focused on resolving customer complaints, analyzing feedback, and strategizing ways to improve customer satisfaction.
• Resolved customer complaints by providing solutions and addressing concerns

• Analyzed customer feedback to identify trends and areas for improvement

• Strategized ways to enhance customer satisfaction through improved processes and communication

• Collaborated with team members to implement changes
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Q2. My introduction and my cv review
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Checking whether the person is able to be promoted to next round

Q1. By asking normal questions but analysing the good and bad in a person
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Q2. Person whether he should be promoted to next round or not
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Q1. Last round was making me shiver from inside when I looked into the eyes of the interviewer I felt like he is trying to check inside me
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Q2. If 4 people are lying on the railway track and u have a person in front of you who is so fat that if you push him on the railway track you can save life of 4 person what will you do ?
Ans. 
I would not push the person onto the railway track, as it is unethical to sacrifice one life to save others.
• I would try to find another way to save the 4 people on the railway track without causing harm to the person in front of me.

• I would call for help from authorities or try to warn the train driver to stop the train in time.

• It is not morally justifiable to intentionally harm someone to save others.
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Executive with a passion for providing excellent service and building strong relationships with clients.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven track record of exceeding customer satisfaction goals

• Proficient in CRM software and handling customer inquiries

• Ability to work well under pressure and in a fast-paced env
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Q2. What was your memorable day
Ans. 
My memorable day was when I received an award for outstanding customer service.
• Received award for outstanding customer service

• Celebrated with colleagues and family

• Felt proud and appreciated for hard work
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English maths and resoning

Q1. What do you know about sbi
Ans. 
State Bank of India (SBI) is a leading public sector bank in India with a wide network of branches and services.
• SBI is the largest bank in India in terms of assets, deposits, branches, customers, and employees.

• It was founded in 1806 as the Bank of Calcutta and later became the Imperial Bank of India before being nationalized as SBI in 1955.

• SBI offers a wide range of banking products and services including savings accou...read more
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Q2. What is credit and debit card
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Credit and debit cards are payment cards issued by financial institutions that allow users to make purchases and access funds.
• Credit cards allow users to borrow money from the card issuer up to a certain limit, which must be paid back with interest.

• Debit cards are linked to the user's bank account and allow for direct access to funds for purchases.

• Both types of cards are widely accepted for transactions at various merc...read more
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