InterGlobe Aviation Customer Executive Interview Questions, Process, and Tips

Q1. What's about customer exicutive?
Ans. 
Customer Executive is a role responsible for managing relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
• Customer executives are the primary point of contact for customers, handling inquiries, resolving issues, and providing support.

• They build and maintain strong relationships with customers to ensure loyalty and repeat business.

• Customer executives often collaborate wi...read more
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Q2. How to handle customers make feel happy?
Ans. 
To handle customers and make them feel happy, it is important to listen actively, show empathy, provide personalized solutions, and follow up with them.
• Listen actively to their concerns and needs

• Show empathy and understanding towards their situation

• Provide personalized solutions tailored to their specific needs

• Follow up with them to ensure their satisfaction and address any further concerns
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Q3. When customer impulsive behave how to control with customers?
Ans. 
To control impulsive behavior in customers, it is important to remain calm, listen actively, offer solutions, set boundaries, and follow up.
• Remain calm and composed to avoid escalating the situation

• Listen actively to understand the customer's concerns and address them effectively

• Offer solutions that meet the customer's needs and expectations

• Set clear boundaries to maintain a respectful and professional interaction

• Follo...read more
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Q4. When passenger beat you how to replay passenger?
Ans. 
Stay calm, assess the situation, and respond professionally to de-escalate the conflict.
• Remain calm and composed to avoid escalating the situation further.

• Listen actively to the passenger's concerns and try to understand their perspective.

• Apologize for any inconvenience caused and assure the passenger that you will do your best to address their issue.

• Offer solutions or alternatives to resolve the problem and ensure the...read more
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Q5. Why employer saying that customer our king?
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Q6. How much kg luggage allowed indigo?
Ans. 
Indigo allows different weight limits for checked baggage depending on the fare type and destination.
• Indigo allows 15 kg of free checked baggage for domestic flights in Economy class

• For international flights, the checked baggage allowance varies based on the fare type and destination

• Passengers can purchase additional baggage allowance if needed
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You have to Speak about topic around 4-5 minutes.

Q1. Introduce Your self
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Q2. Why do you want work in Aviation?
Ans. 
I have always been fascinated by the mechanics and technology of airplanes, and I enjoy the fast-paced and dynamic nature of the aviation industry.
• Passion for aviation and interest in aircraft technology

• Excitement for the fast-paced and dynamic nature of the industry

• Desire to be part of a field that connects people and places around the world
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Q1. What 3 values you can add to the company
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