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InterGlobe Aviation Customer Service Officer Interview Questions and Answers

Updated 9 Dec 2023

InterGlobe Aviation Customer Service Officer Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

    • Customer service can be delive...

  • Answered by AI
  • Q2. Tell us out of box thinking for customer service
  • Ans. 

    Creating personalized customer experiences through proactive problem-solving and innovative solutions.

    • Implementing a chatbot on the website to provide instant assistance

    • Offering personalized recommendations based on customer preferences

    • Organizing customer appreciation events to strengthen relationships

    • Creating a loyalty program with exclusive benefits for frequent customers

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why do you want to become a customer service officer answer of of the box
  • Q2. Which skills are important for customer service officer
Round 4 - Assignment 

Computer and practical test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with patience and kindness
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want to join aviation
  • Q3. Tell me something about your previous organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy. Anyone can crack the interview.

Customer Service Officer Interview Questions Asked at Other Companies

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Q4. What is CRR, SLR and Repo Rate
Q5. What is difference between affordable and rural housing.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Questions related to your previous background, family background, related to customer service.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Look descent in formals. For boys - clean shave & for girls - perfectly tied hairs.
2.Good communication skills.
3. Confident with your answer.
4. Learn about customer service & how can you create a unique memorable & delight full experience?
5. Prepare your good introduction 40 sec.
6. Don't forget to smile while answering questions.

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. I am not reached in the 2nd round

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Service Officer interview:
  • tell me about yourself
  • what is customer service officer
Interview preparation tips for other job seekers - in the first round, they will ask basic questions

InterGlobe Aviation interview questions for designations

 Customer Service

 (3)

 Customer Service Executive

 (13)

 Customer Service Associate

 (4)

 Customer Service Manager

 (2)

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Care Officer

 (1)

 Senior Customer Service Executive

 (2)

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - Group Discussion 

A topic for ten people

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Same God ok even a
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why aviation and why indigo
  • Q3. Tell something about indigo
  • Q4. Why should we hire u ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be confident, let others speak and be a good listener.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction , education, experience and hobby
  • Q2. Experience Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself, good communication
Round 2 - Group Discussion 

Future goal . future plan

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with speech .loud and clear
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Why are you interested in the Aviation Industry?
Round 2 - Video Call 

(1 Question)

  • Q1. What are major companies that manufacture aircraft?
  • Ans. 

    Major companies that manufacture aircraft include Boeing, Airbus, Lockheed Martin, and Bombardier.

    • Boeing is one of the largest aircraft manufacturers in the world, known for commercial and military aircraft.

    • Airbus is a leading European aircraft manufacturer, producing a wide range of commercial aircraft.

    • Lockheed Martin specializes in military aircraft, including fighter jets and transport planes.

    • Bombardier is a Canadia...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack the interview and good options for freshers to get a hands-on experience in Aviation Industry before moving forward to other Airline's

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Mostly will be tell about yourself
  • Q2. They will speak abt the shifts and salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well
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InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service Officer interview?
InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for InterGlobe Aviation Customer Service Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, NCC and Recruitment.
What are the top questions asked in InterGlobe Aviation Customer Service Officer interview?

Some of the top questions asked at the InterGlobe Aviation Customer Service Officer interview -

  1. Tell us out of box thinking for customer serv...read more
  2. What is customer serv...read more
  3. I am not reached in the 2nd ro...read more

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InterGlobe Aviation Customer Service Officer Interview Process

based on 6 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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InterGlobe Aviation Customer Service Officer Salary
based on 457 salaries
₹1.1 L/yr - ₹4.5 L/yr
9% less than the average Customer Service Officer Salary in India
View more details

InterGlobe Aviation Customer Service Officer Reviews and Ratings

based on 103 reviews

3.3/5

Rating in categories

3.4

Skill development

2.7

Work-life balance

2.8

Salary

3.4

Job security

3.2

Company culture

2.8

Promotions

2.8

Work satisfaction

Explore 103 Reviews and Ratings
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