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InterGlobe Aviation

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3.6

based on 2.7k Reviews

Video summary

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InterGlobe Aviation Customer Service Officer Interview Questions and Answers

Updated 9 Dec 2023

InterGlobe Aviation Customer Service Officer Interview Experiences

6 interviews found

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 21 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all tips

Round 2 - HR

(2 Questions)

Q1. What is customer service

Ans.

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.
Customer service can be delive...

Answered by AI

View 1 more answer

Q2. Tell us out of box thinking for customer service

Ans.

Creating personalized customer experiences through proactive problem-solving and innovative solutions.

Implementing a chatbot on the website to provide instant assistance
Offering personalized recommendations based on customer preferences
Organizing customer appreciation events to strengthen relationships
Creating a loyalty program with exclusive benefits for frequent customers

Answered by AI

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. Why do you want to become a customer service officer answer of of the box

Add your answer

Q2. Which skills are important for customer service officer

Add your answer

Round 4 - Assignment

Computer and practical test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with patience and kindness

Customer Service Officer Interview Questions & Answers

Anirudh Kamble

posted on 9 Dec 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all tips

Round 2 - HR

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. Why do you want to join aviation

Add your answer

Q3. Tell me something about your previous organisation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy. Anyone can crack the interview.

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 15 Jul 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Questions related to your previous background, family background, related to customer service.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Look descent in formals. For boys - clean shave & for girls - perfectly tied hairs.
2.Good communication skills.
3. Confident with your answer.
4. Learn about customer service & how can you create a unique memorable & delight full experience?
5. Prepare your good introduction 40 sec.
6. Don't forget to smile while answering questions.

Customer Service Officer Interview Questions & Answers

Rohit Kumar

posted on 29 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Technical

(1 Question)

Q1. I am not reached in the 2nd round

Add your answer

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Service Officer interview:

tell me about yourself
what is customer service officer

Interview preparation tips for other job seekers - in the first round, they will ask basic questions

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 12 Sep 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

No response

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - Group Discussion

A topic for ten people

Round 3 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Same God ok even a

Add your answer

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 20 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - One-on-one

(4 Questions)

Q1. Tell me something about yourself

View 1 more answer

Q2. Why aviation and why indigo

Add your answer

Q3. Tell something about indigo

Add your answer

Q4. Why should we hire u ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be confident, let others speak and be a good listener.

Top trending discussions

View All

Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Interview questions from similar companies

Customer Service Officer Interview Questions & Answers

Air India Sats Airport Services

posted on 19 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Normal questions about past experiences & knowledge about aviation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company you will feel like while working you are into government job🤩🤩🤩

Customer Service Executive Interview Questions & Answers

Bird Worldwide Flight Services

Anonymous

posted on 1 Jul 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Case Study

Know about the CSA and how to solve the problems of passengers

Round 3 - HR

(5 Questions)

Q1. Tell about yourself and confident questions and how. Do you like airport jobs?

Add your answer

Q2. What is airport security

Ans.

Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.

Includes screening of passengers and luggage for prohibited items
Use of metal detectors, X-ray machines, and body scanners
Security personnel patrolling airport premises
Implementation of access control measures
Random security checks and bag searches
Collaboration with law enforcement agenc

Answered by AI

Add your answer

Q3. What is the airport functions and how to good a job for you

Add your answer

Q4. Tell about your place

Add your answer

Q5. How many flights handled by BWFS and which are they

Ans.

BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.

BWFS handles around 500 flights daily
Some of the airlines handled by BWFS include Delta, United, and American

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be polite

Customer Service Associate Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 25 Mar 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Why do you want to work for our airline .?

Add your answer

Q2. Tell me about a time when you experienced ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good .learn from more tips& all got some interested topics I’m gathering

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 11 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Group Discussion

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one

(2 Questions)

Q1. Tell me about yourself? why you left your last job?

Add your answer

Q2. What do you join us? How much salary did you except from us?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service Officer interview?

InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, One-on-one Round and HR.

How to prepare for InterGlobe Aviation Customer Service Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, NCC and Recruitment.

What are the top questions asked in InterGlobe Aviation Customer Service Officer interview?

Some of the top questions asked at the InterGlobe Aviation Customer Service Officer interview -

Tell us out of box thinking for customer serv...read more
What is customer serv...read more
I am not reached in the 2nd ro...read more

Tell us how to improve this page.

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InterGlobe Aviation Customer Service Officer Interview Process

based on 6 interviews

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InterGlobe Aviation Customer Service Officer Salary

based on 450 salaries

₹1 L/yr - ₹4.5 L/yr

8% less than the average Customer Service Officer Salary in India

View more details

InterGlobe Aviation Salaries in India

Customer Service Executive 967 salaries	₹1.2 L/yr - ₹6 L/yr
Assistant Manager 567 salaries	₹4.2 L/yr - ₹14.5 L/yr
Cabin Attendant 518 salaries	₹2.5 L/yr - ₹9 L/yr
Security Officer 487 salaries	₹1.4 L/yr - ₹4.7 L/yr
Customer Service Officer 450 salaries	₹1 L/yr - ₹4.5 L/yr