10+ InterGlobe Aviation Customer Service Officer Interview Questions & Answers | Complete Prep Guide 2025

InterGlobe Aviation Customer Service Officer Interview Experiences

6 interviews found

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 21 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What is customer service

Ans.

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.
Customer service can be delive...

Answered by AI

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Q2. Tell us out of box thinking for customer service

Ans.

Creating personalized customer experiences through proactive problem-solving and innovative solutions.

Implementing a chatbot on the website to provide instant assistance
Offering personalized recommendations based on customer preferences
Organizing customer appreciation events to strengthen relationships
Creating a loyalty program with exclusive benefits for frequent customers

Answered by AI

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Round 3 - One-on-one

(2 Questions)

Q1. Why do you want to become a customer service officer answer of of the box

Add your answer

Q2. Which skills are important for customer service officer

Add your answer

Round 4 - Assignment

Computer and practical test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with patience and kindness

Customer Service Officer Interview Questions & Answers

Anirudh Kamble

posted on 9 Dec 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

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Round 2 - HR

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. Why do you want to join aviation

Add your answer

Q3. Tell me something about your previous organisation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy. Anyone can crack the interview.

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 15 Jul 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

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Round 2 - One-on-one

(1 Question)

Q1. Questions related to your previous background, family background, related to customer service.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Look descent in formals. For boys - clean shave & for girls - perfectly tied hairs.
2.Good communication skills.
3. Confident with your answer.
4. Learn about customer service & how can you create a unique memorable & delight full experience?
5. Prepare your good introduction 40 sec.
6. Don't forget to smile while answering questions.

Customer Service Officer Interview Questions & Answers

Rohit Kumar

posted on 29 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. I am not reached in the 2nd round

Add your answer

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Service Officer interview:

tell me about yourself
what is customer service officer

Interview preparation tips for other job seekers - in the first round, they will ask basic questions

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 12 Sep 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

No response

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

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Round 2 - Group Discussion

A topic for ten people

Round 3 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Same God ok even a

Add your answer

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 20 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - One-on-one

(4 Questions)

Q1. Tell me something about yourself

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Q2. Why aviation and why indigo

Add your answer

Q3. Tell something about indigo

Add your answer

Q4. Why should we hire u ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be confident, let others speak and be a good listener.

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

Got a question about InterGlobe Aviation?

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Air India

Anonymous

posted on 17 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Self Introduction , education, experience and hobby

Add your answer

Q2. Experience Questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

Customer Service Associate Interview Questions & Answers

Jet Airways

Anonymous

posted on 19 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. About yourself, good communication

Add your answer

Round 2 - Group Discussion

Future goal . future plan

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with speech .loud and clear

Customer Service Executive Interview Questions & Answers

Star Air Aviation

Anonymous

posted on 18 Jan 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Telephonic Call

(1 Question)

Q1. Why are you interested in the Aviation Industry?

Add your answer

Round 2 - Video Call

(1 Question)

Q1. What are major companies that manufacture aircraft?

Ans.

Major companies that manufacture aircraft include Boeing, Airbus, Lockheed Martin, and Bombardier.

Boeing is one of the largest aircraft manufacturers in the world, known for commercial and military aircraft.
Airbus is a leading European aircraft manufacturer, producing a wide range of commercial aircraft.
Lockheed Martin specializes in military aircraft, including fighter jets and transport planes.
Bombardier is a Canadia...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack the interview and good options for freshers to get a hands-on experience in Aviation Industry before moving forward to other Airline's

Customer Service Executive Interview Questions & Answers

Spicejet

Anonymous

posted on 25 Aug 2022

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Mostly will be tell about yourself

Add your answer

Q2. They will speak abt the shifts and salary

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service Officer interview?

InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, One-on-one Round and HR.

How to prepare for InterGlobe Aviation Customer Service Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, NCC and Recruitment.

What are the top questions asked in InterGlobe Aviation Customer Service Officer interview?

Some of the top questions asked at the InterGlobe Aviation Customer Service Officer interview -

Tell us out of box thinking for customer serv...read more
What is customer serv...read more
I am not reached in the 2nd ro...read more

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InterGlobe Aviation Interviews By Designations

Interview Questions for Popular Designations

InterGlobe Aviation Customer Service Officer Interview Process

based on 6 interviews

1 Interview rounds

Resume Shortlist Round

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Birla Institute of Technology and Science (BITS), Pilani Placement Questions

1 Interview

Jamia Milia Islamia (JMI) Placement Questions

1 Interview

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InterGlobe Aviation Customer Service Officer Salary

based on 457 salaries

₹1.1 L/yr - ₹4.5 L/yr

9% less than the average Customer Service Officer Salary in India

View more details

InterGlobe Aviation Salaries in India

Customer Service Executive 997 salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 490 salaries	₹0 L/yr - ₹0 L/yr
Cabin Attendant 490 salaries	₹0 L/yr - ₹0 L/yr
Security Officer 460 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Officer 457 salaries	₹0 L/yr - ₹0 L/yr