Air India Sats Airport Services Customer Service Executive Interview Questions and Answers

Prime minister and Chief Minister

Q1. Tell Me about yourself
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Q2. Can You speak hindi
Ans. 
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
• Fluent in Hindi language

• Able to communicate effectively in both English and Hindi

• Can assist Hindi-speaking customers with their queries and concerns
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Q3. Tell me Something about AISATS
Ans. 
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
• AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

• The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

• AISATS is known for its efficient and reliable services in the aviation industry.

• The com...read more
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Q4. Your Skills and Experiences
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Based on aviation and maths

Q1. Tell about your self
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Q2. Why do choose the job
Ans. 
I choose this job because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to make a positive impact on customers' experiences
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Q3. Who is customer
Ans. 
A customer is an individual or organization that purchases goods or services from a business.
• Customers can be individuals or businesses

• Customers provide revenue for the business

• Customer satisfaction is important for business success

• Examples: A person buying a coffee at a cafe, a company purchasing office supplies
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Q1. What's your qualification
Ans. 
I have a Bachelor's degree in Business Administration with a focus on customer service.
• Bachelor's degree in Business Administration

• Specialization in customer service

• Relevant coursework in communication and problem-solving

• Previous experience in customer service roles
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Q2. Salary expectation
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Any topic need to speak continuously 40 sec.

Q1. Normal question tell me about yourself, Do you know about aviation industry. Any past experience etc.
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We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Q1. Tell me about yourself? why you left your last job?
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Q2. What do you join us? How much salary did you except from us?
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