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Air India Sats Airport Services

3.7
based on 808 Reviews
Video summary

Working at Air India Sats Airport Services

Company Summary

AISATS provides comprehensive ground and cargo handling services at major Indian airports, focusing on improving airport service quality and operational efficiency.

Overall Rating

3.7/5
based on 808 reviews
highly rated categories
5% below
industry average
highly rated categories
Highly rated for

Skill development

highly rated categories
Critically rated for

Promotions, Salary

Work Policy
Work from office
Work from office
85% employees reported
Rotational Shift
Rotational Shift
62% employees reported
Flexible timing
Flexible timing
59% employees reported
No travel
No travel
59% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
46 employees reported
Office cab/shuttle
Office cab/shuttle
39 employees reported
Health insurance
Health insurance
26 employees reported
Cafeteria
Cafeteria
11 employees reported
View all benefits

About Air India Sats Airport Services

Founded in2010 (15 yrs old)
India Employee Count10k-50k
Global Employee Count--
India HeadquartersMumbai, Maharashtra, India
Office Locations
--
Websiteaisats.in
Primary Industry
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View in video summary
AISATS is a 50:50 joint venture between Air India Limited, and SATS Limited, a leading gateway services and food solutions provider in Asia. As part of the Indian Government's initiative to upgrade its airports to world-class facilities and attract more airlines to fly into India, AISATS was formed with the vision to provide world-class airport services in ground and cargo handling that exceed customers’ expectations. Since the start of its operations in 2008, AISATS has provided hassle-free and comprehensive solutions to its customer airlines in international airports at Bengaluru, Delhi, Hyderabad, Mangalore and Trivandrum. Currently employing over 7,000 staff, AISATS offers end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo. In the past year, AISATS’ Cargo Airfreight Terminal in Bengaluru won the “Air Cargo Terminal Operator” for the 4th year running from the Indian Chamber of Commerce. AISATS’ customers also won various “best performing” station awards from their respective HQs as well. AISATS is ISAGO (IATA Safety Audit for Ground Operations) and ISO 9001:2008 certified.
Mission: AISATS aims to be the best handling agent providing world class airport ground & cargo handling services, giving value to stakeholders.
Vision: AISATS is the premier airport services company in India. We are driven by our passion to provide world class airport services in ground and cargo handling that exceed customers' expectation. Our employees, partners and associates are able to perform to their full potential, creating sustainable value to stakeholders. AISATS recognises and honours its social and environmental responsibilities in the localities where it operates.
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Air India Sats Airport Services Ratings

based on 808 reviews

Overall Rating

3.7/5
How AmbitionBox ratings work?
5
378
4
177
3
122
2
41
1
90

Category Ratings

3.8

Skill development

3.6

Job security

3.4

Company culture

3.4

Work-life balance

3.4

Work satisfaction

3.1

Salary

3.0

Promotions

Air India Sats Airport Services is rated 3.7 out of 5 stars on AmbitionBox, based on 808 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Air India Sats Airport Services
based on 697 reviews
3.6
Rated by 192 Women
Rated 3.6 for Skill development and 3.5 for Job security
3.8
Rated by 505 Men
Rated 3.8 for Skill development and 3.6 for Job security

Work Policy at Air India Sats Airport Services

based on 94 reviews in last 6 months
Work from office
85%
Hybrid
8%
Permanent work from home
7%

Air India Sats Airport Services Reviews

Top mentions in Air India Sats Airport Services Reviews

+ 5 more

Compare Air India Sats Airport Services with Similar Companies

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Overall Rating
3.7/5
based on 808 reviews
3.4/5
based on 256 reviews
4.8/5
based on 68 reviews
3.4/5
based on 77 reviews
Highly Rated for
Skill development
No highly rated category
Skill development
Work-life balance
Company culture
No highly rated category
Critically Rated for
Promotions
Salary
Promotions
Salary
Company culture
No critically rated category
Promotions
Work-life balance
Company culture
Primary Work Policy
Work from office
85% employees reported
Work from office
93% employees reported
-
Work from office
94% employees reported
Rating by Women Employees
3.6
Good
rated by 192 women
2.8
Poor
rated by 84 women
4.9
Excellent
rated by 17 women
3.6
Good
rated by 14 women
Rating by Men Employees
3.8
Good
rated by 505 men
3.6
Good
rated by 143 men
4.7
Excellent
rated by 42 men
3.3
Average
rated by 55 men
Job security
3.6
Good
3.3
Average
4.5
Good
3.4
Average
View more

Air India Sats Airport Services Salaries

Air India Sats Airport Services salaries have received with an average score of 3.1 out of 5 by 808 employees.

Customer Service Executive

(423 salaries)
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₹1 L/yr - ₹5 L/yr

Customer Service Agent

(163 salaries)
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₹1.2 L/yr - ₹4 L/yr

Customer Service Associate

(102 salaries)
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₹1.4 L/yr - ₹4 L/yr

Senior Customer Service Executive

(44 salaries)
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₹2.4 L/yr - ₹4.5 L/yr

Ramp Service Agent

(42 salaries)
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₹1.5 L/yr - ₹4.6 L/yr

Duty Manager

(30 salaries)
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₹4 L/yr - ₹6 L/yr

Customer Service Supervisor

(29 salaries)
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₹3 L/yr - ₹5 L/yr

C.S.A

(28 salaries)
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₹1 L/yr - ₹5.2 L/yr

Airport Ground Staff

(24 salaries)
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₹1.2 L/yr - ₹5.3 L/yr

Supervisor

(24 salaries)
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₹1.3 L/yr - ₹4 L/yr

Air India Sats Airport Services Jobs

Popular Designations Air India Sats Airport Services Hires for
Data Analyst
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4.3
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4.4
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3.6
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4.2
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3.6
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3.8
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3.2
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3.7
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4.0
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4.1
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4.1
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4.0
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4.6
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Air India Sats Airport Services FAQs

When was Air India Sats Airport Services founded?
Air India Sats Airport Services was founded in 2010. The company has been operating for 15 years primarily in the Aviation sector.
Where is the Air India Sats Airport Services headquarters located?
Air India Sats Airport Services is headquartered in Mumbai, Maharashtra.
How many employees does Air India Sats Airport Services have in India?
Air India Sats Airport Services currently has more than 14,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Air India Sats Airport Services based on the number of reviews submitted on AmbitionBox.
Does Air India Sats Airport Services have good work-life balance?
Air India Sats Airport Services has a work-life balance rating of 3.4 out of 5 based on 800+ employee reviews on AmbitionBox. 31% employees rated Air India Sats Airport Services 3 or below, while 69% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Air India Sats Airport Services work-life balance reviews for more details
Is Air India Sats Airport Services good for career growth?
Career growth at Air India Sats Airport Services is rated as moderate, with a promotions and appraisal rating of 3.0. 31% employees rated Air India Sats Airport Services 3 or below, while 69% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Air India Sats Airport Services promotions/appraisals reviews for more detailed insights.
What are the pros and cons of working in Air India Sats Airport Services?
Working at Air India Sats Airport Services comes with several advantages and disadvantages. It is highly rated for skill development. However, it is poorly rated for promotions / appraisal and salary & benefits, based on 800+ employee reviews on AmbitionBox.
Air India Sats Airport Services Overview
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