Air India Customer Service Executive Interview Questions, Process, and Tips

Q1. What was the most memorable day of your life explain it ?
Ans. 
The day I graduated from college was the most memorable day of my life.
• Graduating after years of hard work and dedication

• Celebrating with family and friends

• Feeling a sense of accomplishment and pride

• Looking forward to new opportunities and adventures
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Q2. How you are pursuing your graduation?
Ans. 
I am pursuing my graduation in Business Administration from XYZ University.
• Currently enrolled in a Bachelor's program in Business Administration

• Attending classes regularly and completing assignments on time

• Maintaining a good GPA and actively participating in extracurricular activities

• Planning to specialize in Marketing or Finance

• Expected to graduate in 2023
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Q1. General questions
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Q2. Vercent 2 times
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Q1. Tell me about yourself
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM software and multitasking

• Received multiple awards for outstanding customer service
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Q2. Why you want this job
Ans. 
I am passionate about providing excellent customer service and enjoy helping others.
• I have a strong background in customer service and enjoy interacting with people.

• I thrive in fast-paced environments and enjoy problem-solving.

• I am dedicated to ensuring customer satisfaction and building positive relationships.

• I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.
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In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Q1. Self introduction
Ans. First they will ask about self introduction
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Q2. Random questions related to aviation 1
Ans. Then they ask random questions and aviation industry and the history of aviation industry.
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Q3. Random questions about the position you applied
Ans. Then they will ask questions about the position you are applying for.
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Q4. Question about grooming
Ans. Then some random questions like grooming and etc .
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Q5. Question about dressing
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Q6. Question about the behaviour
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Q7. Question about your attitude
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Q8. How much you will rate yourself from 1 to 10
Ans. 
I would rate myself 8 out of 10 for my customer service skills.
• I have extensive experience in handling customer queries and complaints.

• I am empathetic and patient while dealing with customers.

• I have received positive feedback from customers in my previous roles.

• However, there is always room for improvement and I am constantly working on enhancing my skills.
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Q1. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer serv...read more
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Q2. What is baggage allowance, ssr, whcr, round trip ?
Ans. 
Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.
• Baggage allowance is the weight or number of bags allowed for free on a flight.

• SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

• WHCR (Wheelc...read more
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Q3. What is itinary ?
Ans. 
An itinerary is a detailed plan or schedule of a journey or trip.
• It includes information such as dates, times, locations, and activities.

• It helps travelers stay organized and on track during their trip.

• Examples: flight itinerary, vacation itinerary, business trip itinerary.
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Q4. What is GDS software?
Ans. 
GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.
• GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

• It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

• Examples of GDS sof...read more
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