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Air India Customer Service Executive Interview Questions, Process, and Tips

Updated 28 Jul 2024

Top Air India Customer Service Executive Interview Questions and Answers

Air India Customer Service Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What was the most memorable day of your life explain it ?
  • Ans. 

    The day I graduated from college was the most memorable day of my life.

    • Graduating after years of hard work and dedication

    • Celebrating with family and friends

    • Feeling a sense of accomplishment and pride

    • Looking forward to new opportunities and adventures

  • Answered by AI
  • Q2. How you are pursuing your graduation?
  • Ans. 

    I am pursuing my graduation in Business Administration from XYZ University.

    • Currently enrolled in a Bachelor's program in Business Administration

    • Attending classes regularly and completing assignments on time

    • Maintaining a good GPA and actively participating in extracurricular activities

    • Planning to specialize in Marketing or Finance

    • Expected to graduate in 2023

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Vercent 2 times

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be scare5 the HR will 100% help you to clear the exam they want you to be in their organization.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve conflicts

    • Proficient in using CRM software and multitasking

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why you want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping others.

    • I have a strong background in customer service and enjoy interacting with people.

    • I thrive in fast-paced environments and enjoy problem-solving.

    • I am dedicated to ensuring customer satisfaction and building positive relationships.

    • I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.

  • Answered by AI

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Newspaper Ad and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Round 2 - Personal Interview 

(8 Questions)

  • Q1. Self introduction
  • Ans. First they will ask about self introduction
  • Answered Anonymously
  • Q2. Random questions related to aviation 1
  • Ans. Then they ask random questions and aviation industry and the history of aviation industry.
  • Answered Anonymously
  • Q3. Random questions about the position you applied
  • Ans. Then they will ask questions about the position you are applying for.
  • Answered Anonymously
  • Q4. Question about grooming
  • Ans. Then some random questions like grooming and etc .
  • Answered Anonymously
  • Q5. Question about dressing
  • Q6. Question about the behaviour
  • Q7. Question about your attitude
  • Q8. How much you will rate yourself from 1 to 10
  • Ans. 

    I would rate myself 8 out of 10 for my customer service skills.

    • I have extensive experience in handling customer queries and complaints.

    • I am empathetic and patient while dealing with customers.

    • I have received positive feedback from customers in my previous roles.

    • However, there is always room for improvement and I am constantly working on enhancing my skills.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't have any fear . Be calm and collective. Be positive. Be bold and brave while attending the interview. Attending the interview as a training not as a battlefield
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Customer serv...

  • Answered by AI
  • Q2. What is baggage allowance, ssr, whcr, round trip ?
  • Ans. 

    Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.

    • Baggage allowance is the weight or number of bags allowed for free on a flight.

    • SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

    • WHCR (Wheelc...

  • Answered by AI
  • Q3. What is itinary ?
  • Ans. 

    An itinerary is a detailed plan or schedule of a journey or trip.

    • It includes information such as dates, times, locations, and activities.

    • It helps travelers stay organized and on track during their trip.

    • Examples: flight itinerary, vacation itinerary, business trip itinerary.

  • Answered by AI
  • Q4. What is GDS software?
  • Ans. 

    GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.

    • GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

    • It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

    • Examples of GDS sof...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Air India Customer Service Executive interview:
  • gds
  • IATA
  • Dgca
Interview preparation tips for other job seekers - Learn about baggage policy and SSR (special service request) and GDS software like amadeus and galileo and learn DGCA and iata

Air India interview questions for designations

 Senior Customer Service Executive

 (2)

 Junior Customer Service Executive

 (1)

 Customer Service Associate

 (1)

 Customer Executive

 (1)

 Senior Customer Service Representative

 (1)

 Passenger Service Executive

 (1)

 Service Manager

 (1)

 Customer Support Associate

 (1)

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction , education, experience and hobby
  • Q2. Experience Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. HOW LONG WILL YOU GO AND HOW??

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Based on aviation and maths

Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about your self
  • Q2. Why do choose the job
  • Ans. 

    I choose this job because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to make a positive impact on customers' experiences

  • Answered by AI
  • Q3. Who is customer
  • Ans. 

    A customer is an individual or organization that purchases goods or services from a business.

    • Customers can be individuals or businesses

    • Customers provide revenue for the business

    • Customer satisfaction is important for business success

    • Examples: A person buying a coffee at a cafe, a company purchasing office supplies

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What's your qualification
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Specialization in customer service

    • Relevant coursework in communication and problem-solving

    • Previous experience in customer service roles

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential answer and know about your job profile.
Contribute & help others!
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Air India Interview FAQs

How many rounds are there in Air India Customer Service Executive interview?
Air India interview process usually has 1-2 rounds. The most common rounds in the Air India interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Air India Customer Service Executive interview?

Some of the top questions asked at the Air India Customer Service Executive interview -

  1. What is baggage allowance, ssr, whcr, round tri...read more
  2. What is customer servi...read more
  3. What is GDS softwa...read more

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Air India Customer Service Executive Interview Process

based on 6 interviews

Interview experience

4
  
Good
View more
Air India Customer Service Executive Salary
based on 212 salaries
₹1.4 L/yr - ₹5 L/yr
9% more than the average Customer Service Executive Salary in India
View more details

Air India Customer Service Executive Reviews and Ratings

based on 47 reviews

4.1/5

Rating in categories

3.8

Skill development

3.6

Work-life balance

3.5

Salary

3.6

Job security

3.7

Company culture

3.1

Promotions

3.7

Work satisfaction

Explore 47 Reviews and Ratings
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