InterGlobe Aviation Customer Service Executive Interview Questions and Answers

Q1. Why do you want to join indigo Airlines?
Add your answer
Q2. What is your five year’s Plan?
Add your answer
Q3. Why indigo ? Why not other airlines?
Ans. 
Indigo is known for its punctuality, affordability, and customer-centric approach.
• Indigo is one of the most punctual airlines in India, ensuring on-time departures and arrivals.

• It offers affordable fares compared to other airlines, making it a popular choice among budget-conscious travelers.

• Indigo has a reputation for excellent customer service, with a focus on passenger comfort and satisfaction.

• The airline has a moder...read more
Answered by AI
Add your answer

Smart phones vs keypad phone

About work Experience

Q1. Salary discussion
Add your answer

Q1. Tell about yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
Answered by AI
Add your answer
Q2. Tell about company
Ans. 
Our company is a leading provider of customer service solutions for various industries.
• Company offers 24/7 customer support through phone, email, and chat

• Focus on providing personalized and efficient service to customers

• Utilizes advanced technology and training programs to enhance customer experience
Answered by AI
Add your answer

Q1. Question: Introduce yourself.
Ans. 
I am a Customer Service Executive with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced Customer Service Executive

• Skilled in handling customer inquiries and resolving issues

• Excellent communication and problem-solving skills

• Proficient in using customer service software and tools

• Strong ability to empathize with customers and provide satisfactory solutions
Answered by AI
View 4 more answers
Q2. What do you know about the role that you've applied for?
Ans. 
The role of a Customer Service Executive involves providing assistance and support to customers, resolving their queries and complaints, and ensuring customer satisfaction.
• Handling customer inquiries and providing accurate information

• Resolving customer complaints and issues in a timely manner

• Assisting customers in placing orders or making changes to existing orders

• Providing product or service recommendations based on c...read more
Answered by AI
View 3 more answers
Q3. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication skills, both verbal and written.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner a...read more
Answered by AI
View 2 more answers
Q4. Tell us a negative trait of yours.
Ans. 
I can be overly critical of myself.
• I tend to set high standards for myself and can be self-critical when I don't meet them.

• I often dwell on my mistakes and have difficulty letting go of them.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• This trait can sometimes affect my confidence and ability to take risks.
Answered by AI
View 2 more answers
Q5. Are you comfortable working in shifts and long hours?
Ans. 
Yes
• I am comfortable working in shifts and long hours as I understand the importance of providing round-the-clock customer support.

• I have previous experience working in a call center where I had to work in different shifts and handle customer inquiries for extended hours.

• I am adaptable and can easily adjust my schedule to accommodate the needs of the job.

• I am committed to delivering excellent customer service and unders...read more
Answered by AI
View 2 more answers