Qatar Airways Interview Questions and Answers

The groups were made in perfect size. Very apt topics given for discussion. Regular monitering was done to check each contribution.

Q1. How do you plan to adjust yourself to the new environment?
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Q2. Where were you for so many years?
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
Ans. 
Passengers commonly inquire about flight status, baggage policies, and ticket changes.
• Flight Status: Passengers often ask, 'Is my flight on time?' or 'What gate is my flight departing from?'

• Baggage Policies: Queries like 'What is the baggage allowance?' or 'How much does extra baggage cost?' are frequent.

• Ticket Changes: Many passengers want to know, 'Can I change my flight date?' or 'What are the fees for cancellations...read more
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Q4. Thoughts on india market
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India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Q1. Why should I not hire you ?
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Q2. Dream destination ?
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Q3. Wht is customer service?
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What is customer service

Q1. What is aviation
Ans. 
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
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Q2. How will handle an angry passenger
Ans. 
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
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Q3. What is aviation security
Ans. 
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
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Q4. What is your salary expectation
Ans. 
I expect a salary that reflects my skills and experience, aligning with industry standards for this role.
• Research industry standards: For example, similar roles in my area typically offer between $40,000 and $50,000 annually.

• Consider my experience: With over 3 years in customer service, I bring valuable skills that enhance team performance.

• Flexibility: I am open to discussing a salary that fits within your budget while...read more
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Q1. What are the sub type of fraud? What is 3DS? Why is Authorisation necessary? Chargeback cycle?
Ans. 
Sub types of fraud include identity theft, credit card fraud, and phishing. 3DS is a security protocol for online transactions. Authorization is necessary to verify the legitimacy of a transaction. Chargeback cycle involves disputing a transaction and reversing the charge.
• Sub types of fraud: identity theft, credit card fraud, phishing

• 3DS: security protocol for online transactions

• Authorization: necessary to verify legit...read more
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Q2. What are the application used for chargeback
Ans. 
Some applications used for chargeback include Verifi, Ethoca, and Chargebacks911.
• Verifi

• Ethoca

• Chargebacks911
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Q3. What do you understand by Fraud Monitoring?
Ans. 
Fraud monitoring involves the continuous surveillance of transactions and activities to detect and prevent fraudulent behavior.
• Continuous surveillance of transactions and activities

• Detection and prevention of fraudulent behavior

• Utilizes technology and data analysis to identify suspicious patterns

• May involve setting up alerts for unusual activities

• Requires collaboration with other departments like risk management and co...read more
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Q1. Questions related to the tasks mentioned in candidate’s CV
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Q2. Procedure wise explanation of tasks carried out.
Ans. 
Aircraft mechanics perform various tasks to ensure the safe operation of aircraft.
• Performing routine inspections and maintenance on aircraft systems

• Repairing or replacing faulty components

• Testing aircraft systems and equipment

• Troubleshooting and diagnosing mechanical issues

• Following maintenance manuals and procedures

• Documenting work performed and maintaining records

• Collaborating with other mechanics and technicians

• Ensu...read more
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Q3. Checking whether we have basic knowledge of what we have done.
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