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Qatar Airways Customer Service Executive Interview Questions, Process, and Tips

Updated 8 Feb 2025

Top Qatar Airways Customer Service Executive Interview Questions and Answers

Qatar Airways Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is excepted from me
  • Q2. How have been your company in last three year
  • Ans. 

    Our company has shown steady growth over the past three years.

    • Increased revenue by 15% each year

    • Expanded our customer base by 20%

    • Introduced new products and services to meet customer demands

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Group Discussion 

What is customer service

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is aviation
  • Ans. 

    Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

    • Aviation involves the operation and management of aircraft.

    • It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

    • Aviation encompasses the design, development, and production of aircraft.

    • It also involves the use of aircraft for transportation, military purposes, a...

  • Answered by AI
  • Q2. How will handle an angry passenger
  • Ans. 

    To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their frustration

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternative options

    • Follow up to ensure their satisfaction

  • Answered by AI
  • Q3. What is aviation security
  • Ans. 

    Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

    • Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

    • It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

  • Answered by AI
  • Q4. What is your salary expectation

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.
  • Q2. I was asked how long am I going to stay in the company if they offer a position?
  • Q3. I was asked what are my salary expectations?
  • Q4. I was asked to brief my professional curriculum?

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(1 Question)

  • Q1. Why u want to join contact centre?

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company to work with best airline in the world.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Are you felxible to work in any given shift as per requirements
  • Q2. Yes .if it is required for company .
Round 3 - Aptitude Test 

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

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Qatar Airways Interview FAQs

How many rounds are there in Qatar Airways Customer Service Executive interview?
Qatar Airways interview process usually has 2 rounds. The most common rounds in the Qatar Airways interview process are One-on-one Round, Aptitude Test and Resume Shortlist.
What are the top questions asked in Qatar Airways Customer Service Executive interview?

Some of the top questions asked at the Qatar Airways Customer Service Executive interview -

  1. How will handle an angry passen...read more
  2. What is aviation secur...read more
  3. What is aviat...read more

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Qatar Airways Customer Service Executive Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more
Qatar Airways Customer Service Executive Salary
based on 72 salaries
₹3 L/yr - ₹10.5 L/yr
92% more than the average Customer Service Executive Salary in India
View more details

Qatar Airways Customer Service Executive Reviews and Ratings

based on 17 reviews

4.5/5

Rating in categories

4.4

Skill development

4.0

Work-life balance

4.8

Salary

4.0

Job security

4.3

Company culture

3.2

Promotions

3.7

Work satisfaction

Explore 17 Reviews and Ratings
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