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Qatar Airways Customer Service Executive Interview Questions, Process, and Tips
Top Qatar Airways Customer Service Executive Interview Questions and Answers
- Q1. How will handle an angry passenger
- Q2. What is aviation security
- Q3. What is aviation
Qatar Airways Customer Service Executive Interview Experiences
3 interviews found
I was interviewed in Jan 2025.
(2 Questions)
- Q1. What is excepted from me
- Q2. How have been your company in last three year
Interview Preparation Tips
Trust in God
I was interviewed in Feb 2024.
Great need to work on the way to understand the situation of the pattern
(4 Questions)
- Q1. Just normal question about Tell me about your self
- Q2. Tell me about yourself
- Q3. Most common query asked by the passager
- Q4. Thoughts on india market
- Ans.
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...
Selected
I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.
What is customer service
(4 Questions)
- Q1. What is aviation
- Ans.
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
Aviation involves the operation and management of aircraft.
It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.
Aviation encompasses the design, development, and production of aircraft.
It also involves the use of aircraft for transportation, military purposes, a...
- Q2. How will handle an angry passenger
- Ans.
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or alternative options
Follow up to ensure their satisfaction
- Q3. What is aviation security
- Ans.
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.
It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...
- Q4. What is your salary expectation
Top trending discussions
Interview questions from similar companies
Tell me about your hobbies?
(3 Questions)
- Q1. Tell me about yourself?
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
Received multiple awards for outstanding customer service performance
- Q2. What is custom service executive?
- Ans.
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
Responsible for addressing customer concerns and resolving issues
Providing information about products or services
Handling customer inquiries via phone, email, or in person
Maintaining customer satisfaction and building relationships
Processing orders and returns
Ex...
- Q3. Tell me about your family background?
Selected
I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What was the most memorable day of your life explain it ?
- Q2. How you are pursuing your graduation?
(2 Questions)
- Q1. General questions
- Q2. Vercent 2 times
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
Mansi mittal
posted on 23 Sep 2023
(4 Questions)
- Q1. Introduce yourself
- Q2. Why you want to join aviation industry
- Q3. Why should we hire you
- Q4. Tell me about your background
Is higher studies is compulsory or not
(4 Questions)
- Q1. Introduce yourself
- Q2. Tell me about your background
- Q3. Area of interest
- Ans.
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
I am passionate about helping customers and ensuring their satisfaction.
I enjoy problem-solving and finding creative solutions to customer inquiries.
I have a strong attention to detail and strive to exceed customer expectations.
I am constantly seeking ways to improve the customer experience and streamline process...
- Q4. How do you spend your last vacation
(1 Question)
- Q1. Check your grooming skills
Customer Service Executive Interview Questions & Answers
Go First
Rohit Tiwary
posted on 13 Oct 2023
Selected
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Are you felxible to work in any given shift as per requirements
- Q2. Yes .if it is required for company .
There was 4 exam related airline functions n opration
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Emirates Airlines
Anonymous
posted on 29 Jan 2022
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Why u want to join contact centre?
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me something about you
- Q2. About my family background
- Q3. My hobbies ,why do I want to join the company
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Air India
Piyush Kumar
posted on 28 Jul 2024
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM software and multitasking
Received multiple awards for outstanding customer service
- Q2. Why you want this job
- Ans.
I am passionate about providing excellent customer service and enjoy helping others.
I have a strong background in customer service and enjoy interacting with people.
I thrive in fast-paced environments and enjoy problem-solving.
I am dedicated to ensuring customer satisfaction and building positive relationships.
I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.
Qatar Airways Interview FAQs
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Qatar Airways Customer Service Executive Interview Process
based on 3 interviews
Interview experience
Customer Service Executive Interview Questions from Similar Companies
Qatar Airways Customer Service Executive Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Service Agent
126
salaries
|  ₹3.3 L/yr - ₹10 L/yr |
|
Cabin Attendant
97
salaries
| ₹8.5 L/yr - ₹30 L/yr |
|
Cabin Crew
83
salaries
| ₹7 L/yr - ₹27.7 L/yr |
|
Customer Service Executive
66
salaries
| ₹4 L/yr - ₹8 L/yr |
|
Flight Attendant
43
salaries
| ₹7.9 L/yr - ₹25 L/yr |
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