2 Go First Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Go First Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

Rohit Tiwary

posted on 13 Oct 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Are you felxible to work in any given shift as per requirements

Add your answer

Q2. Yes .if it is required for company .

Add your answer

Round 3 - Aptitude Test

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Star Air Aviation

Anonymous

posted on 18 Jan 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Telephonic Call

(1 Question)

Q1. Why are you interested in the Aviation Industry?

Add your answer

Round 2 - Video Call

(1 Question)

Q1. What are major companies that manufacture aircraft?

Ans.

Major companies that manufacture aircraft include Boeing, Airbus, Lockheed Martin, and Bombardier.

Boeing is one of the largest aircraft manufacturers in the world, known for commercial and military aircraft.
Airbus is a leading European aircraft manufacturer, producing a wide range of commercial aircraft.
Lockheed Martin specializes in military aircraft, including fighter jets and transport planes.
Bombardier is a Canadia...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack the interview and good options for freshers to get a hands-on experience in Aviation Industry before moving forward to other Airline's

Customer Service Executive Interview Questions & Answers

Jet Airways

Anonymous

posted on 8 Feb 2021

Interview Questionnaire

4 Questions

Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.

Add your answer

Q2. I was asked how long am I going to stay in the company if they offer a position?

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Q3. I was asked what are my salary expectations?

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Q4. I was asked to brief my professional curriculum?

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Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I was interviewed in Feb 2024.

Round 1 - Aptitude Test

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one

(4 Questions)

Q1. Just normal question about Tell me about your self

Add your answer

Q2. Tell me about yourself

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Q3. Most common query asked by the passager

Add your answer

Q4. Thoughts on india market

Ans.

India market is diverse and rapidly growing, offering great opportunities for customer service executives.

India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...

Answered by AI

Add your answer

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 8 Feb 2025

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one

(2 Questions)

Q1. What is excepted from me

Add your answer

Q2. How have been your company in last three year

Ans.

Our company has shown steady growth over the past three years.

Increased revenue by 15% each year
Expanded our customer base by 20%
Introduced new products and services to meet customer demands

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never loose hope
Trust in God

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Dec 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Group Discussion

What is customer service

Round 3 - One-on-one

(4 Questions)

Q1. What is aviation

Ans.

Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.

Aviation involves the operation and management of aircraft.
It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.
Aviation encompasses the design, development, and production of aircraft.
It also involves the use of aircraft for transportation, military purposes, a...

Answered by AI

Add your answer

Q2. How will handle an angry passenger

Ans.

To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.

Remain calm and composed
Listen actively to understand their concerns
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or alternative options
Follow up to ensure their satisfaction

Answered by AI

Add your answer

Q3. What is aviation security

Ans.

Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.

Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.
It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...

Answered by AI

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Q4. What is your salary expectation

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Customer Service Executive Interview Questions & Answers

Spicejet

Anonymous

posted on 16 Jul 2022

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. Can you tell me about yourself?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?

Customer Service Executive Interview Questions & Answers

Spicejet

Anonymous

posted on 6 Apr 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell about your favorite place and why?

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Q2. Advantages of Social media

Ans.

Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

Increased brand awareness through social media platforms
Improved customer engagement and communication
Cost-effective marketing through targeted advertising
Ability to gather customer feedback and insights
Opportunity to build brand loyalty and advocacy
Access to a wider audience ...

Answered by AI

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Q3. Why indigo?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Tell me about your self

View 10 more answers

Q2. If u need to ask me a question?

Add your answer

Q3. Yes sir..... When i need to join..

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...

2.self introduction.... And about company...

Go First Interview FAQs

How many rounds are there in Go First Customer Service Executive interview?

Go First interview process usually has 3 rounds. The most common rounds in the Go First interview process are Resume Shortlist, HR and Aptitude Test.

How to prepare for Go First Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Go First. The most common topics and skills that interviewers at Go First expect are Customer Service, Front Office Operations and cse.

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based on 2 interviews

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Go First Customer Service Executive Salary

based on 123 salaries

₹1 L/yr - ₹4.5 L/yr

At par with the average Customer Service Executive Salary in India

View more details

Go First Salaries in India

Customer Service Executive 123 salaries	₹0 L/yr - ₹0 L/yr
Cabin Crew 78 salaries	₹0 L/yr - ₹0 L/yr
Senior Customer Service Executive 58 salaries	₹0 L/yr - ₹0 L/yr
Cabin Attendant 51 salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 46 salaries	₹0 L/yr - ₹0 L/yr