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Go First Customer Service Executive Interview Questions and Answers

Updated 13 Oct 2023

Go First Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Are you felxible to work in any given shift as per requirements
  • Q2. Yes .if it is required for company .
Round 3 - Aptitude Test 

There was 4 exam related airline functions n opration

Interview Preparation Tips

Interview preparation tips for other job seekers - Do what you love to do .do love the job you want to do.always respect your partners at job .it's junior or senior.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Why you want to join SpiceJet

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Mostly will be tell about yourself
  • Q2. They will speak abt the shifts and salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Customer serv...

  • Answered by AI
  • Q2. What is baggage allowance, ssr, whcr, round trip ?
  • Ans. 

    Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.

    • Baggage allowance is the weight or number of bags allowed for free on a flight.

    • SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

    • WHCR (Wheelc...

  • Answered by AI
  • Q3. What is itinary ?
  • Ans. 

    An itinerary is a detailed plan or schedule of a journey or trip.

    • It includes information such as dates, times, locations, and activities.

    • It helps travelers stay organized and on track during their trip.

    • Examples: flight itinerary, vacation itinerary, business trip itinerary.

  • Answered by AI
  • Q4. What is GDS software?
  • Ans. 

    GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.

    • GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

    • It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

    • Examples of GDS sof...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Air India Customer Service Executive interview:
  • gds
  • IATA
  • Dgca
Interview preparation tips for other job seekers - Learn about baggage policy and SSR (special service request) and GDS software like amadeus and galileo and learn DGCA and iata
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What was the most memorable day of your life explain it ?
  • Ans. 

    The day I graduated from college was the most memorable day of my life.

    • Graduating after years of hard work and dedication

    • Celebrating with family and friends

    • Feeling a sense of accomplishment and pride

    • Looking forward to new opportunities and adventures

  • Answered by AI
  • Q2. How you are pursuing your graduation?
  • Ans. 

    I am pursuing my graduation in Business Administration from XYZ University.

    • Currently enrolled in a Bachelor's program in Business Administration

    • Attending classes regularly and completing assignments on time

    • Maintaining a good GPA and actively participating in extracurricular activities

    • Planning to specialize in Marketing or Finance

    • Expected to graduate in 2023

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Vercent 2 times

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be scare5 the HR will 100% help you to clear the exam they want you to be in their organization.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Smart phones vs keypad phone

Round 2 - Aptitude Test 

About work Experience

Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

India vs other developed countries

Round 2 - One-on-one 

(1 Question)

  • Q1. Why choose Indigo airline

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, enthusiastic and speak fluently.

Go First Interview FAQs

How many rounds are there in Go First Customer Service Executive interview?
Go First interview process usually has 3 rounds. The most common rounds in the Go First interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for Go First Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Go First. The most common topics and skills that interviewers at Go First expect are Customer Service, Front Office Operations and cse.

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Go First Customer Service Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
Go First Customer Service Executive Salary
based on 123 salaries
₹1 L/yr - ₹4.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Go First Customer Service Executive Reviews and Ratings

based on 41 reviews

3.8/5

Rating in categories

4.0

Skill development

3.4

Work-life balance

3.4

Salary

3.3

Job security

3.4

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 41 Reviews and Ratings
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Compare Go First with

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