Go First Customer Service Executive Interview Questions and Answers

Q1. Mostly will be tell about yourself
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Q2. They will speak abt the shifts and salary
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Q1. Tell me about yourself
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Q1. Can you tell me about yourself?
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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Q1. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer serv...read more
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Q2. What is baggage allowance, ssr, whcr, round trip ?
Ans. 
Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.
• Baggage allowance is the weight or number of bags allowed for free on a flight.

• SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

• WHCR (Wheelc...read more
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Q3. What is itinary ?
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An itinerary is a detailed plan or schedule of a journey or trip.
• It includes information such as dates, times, locations, and activities.

• It helps travelers stay organized and on track during their trip.

• Examples: flight itinerary, vacation itinerary, business trip itinerary.
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Q4. What is GDS software?
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GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.
• GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

• It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

• Examples of GDS sof...read more
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Q1. What was the most memorable day of your life explain it ?
Ans. 
The day I graduated from college was the most memorable day of my life.
• Graduating after years of hard work and dedication

• Celebrating with family and friends

• Feeling a sense of accomplishment and pride

• Looking forward to new opportunities and adventures
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Q2. How you are pursuing your graduation?
Ans. 
I am pursuing my graduation in Business Administration from XYZ University.
• Currently enrolled in a Bachelor's program in Business Administration

• Attending classes regularly and completing assignments on time

• Maintaining a good GPA and actively participating in extracurricular activities

• Planning to specialize in Marketing or Finance

• Expected to graduate in 2023
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Q1. General questions
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Q2. Vercent 2 times
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Smart phones vs keypad phone

About work Experience

Q1. Salary discussion
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India vs other developed countries

Q1. Why choose Indigo airline
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