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Bird Worldwide Flight Services Customer Service Executive Interview Questions and Answers

Updated 23 Sep 2023

Bird Worldwide Flight Services Customer Service Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why you want to join aviation industry
  • Q3. Why should we hire you
  • Q4. Tell me about your background
Round 3 - Group Discussion 

Is higher studies is compulsory or not

Round 4 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about your background
  • Q3. Area of interest
  • Ans. 

    My area of interest lies in providing exceptional customer service and finding solutions to customer issues.

    • I am passionate about helping customers and ensuring their satisfaction.

    • I enjoy problem-solving and finding creative solutions to customer inquiries.

    • I have a strong attention to detail and strive to exceed customer expectations.

    • I am constantly seeking ways to improve the customer experience and streamline process...

  • Answered by AI
  • Q4. How do you spend your last vacation
Round 5 - Grooming test 

(1 Question)

  • Q1. Check your grooming skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Case Study 

Know about the CSA and how to solve the problems of passengers

Round 3 - HR 

(5 Questions)

  • Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
  • Q2. What is airport security
  • Ans. 

    Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.

    • Includes screening of passengers and luggage for prohibited items

    • Use of metal detectors, X-ray machines, and body scanners

    • Security personnel patrolling airport premises

    • Implementation of access control measures

    • Random security checks and bag searches

    • Collaboration with law enforcement agenc

  • Answered by AI
  • Q3. What is the airport functions and how to good a job for you
  • Q4. Tell about your place
  • Q5. How many flights handled by BWFS and which are they
  • Ans. 

    BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.

    • BWFS handles around 500 flights daily

    • Some of the airlines handled by BWFS include Delta, United, and American

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and be polite

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I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...smile in your face...

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Introduction
  • Q2. Grooming related ..
  • Q3. Customer service related ...
  • Q4. Walking style
  • Q5. Speaking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - ........

Bird Worldwide Flight Services interview questions for designations

 Customer Service Agent

 (2)

 Customer Service Associate

 (1)

 Customer Service Host

 (1)

 Passenger Service Executive

 (5)

 Customer Care Associate

 (1)

 Ground Staff

 (2)

 Admin

 (1)

 Assistant Manager

 (1)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - SM 

(1 Question)

  • Q1. Say about ur studies and experience
  • Ans. 

    I have a Bachelor's degree in Business Administration and 3 years of experience in customer service roles.

    • Bachelor's degree in Business Administration

    • 3 years of experience in customer service roles

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Based on aviation and maths

Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about your self
  • Q2. Why do choose the job
  • Ans. 

    I choose this job because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to make a positive impact on customers' experiences

  • Answered by AI
  • Q3. Who is customer
  • Ans. 

    A customer is an individual or organization that purchases goods or services from a business.

    • Customers can be individuals or businesses

    • Customers provide revenue for the business

    • Customer satisfaction is important for business success

    • Examples: A person buying a coffee at a cafe, a company purchasing office supplies

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What's your qualification
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Specialization in customer service

    • Relevant coursework in communication and problem-solving

    • Previous experience in customer service roles

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential answer and know about your job profile.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself Are u comfortable in hindi as well About my family Am I ready to relocate and working in shifts
  • Q2. About my family
  • Q3. Comfortable in shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - You should give it a try its easy and smooth process
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Prime minister and Chief Minister

Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me about yourself
  • Q2. Can You speak hindi
  • Ans. 

    Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

    • Fluent in Hindi language

    • Able to communicate effectively in both English and Hindi

    • Can assist Hindi-speaking customers with their queries and concerns

  • Answered by AI
  • Q3. Tell me Something about AISATS
  • Ans. 

    AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

    • AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

    • The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

    • AISATS is known for its efficient and reliable services in the aviation industry.

    • The com...

  • Answered by AI
  • Q4. Your Skills and Experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? why you left your last job?
  • Q2. What do you join us? How much salary did you except from us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Group Discussion 

Any topic need to speak continuously 40 sec.

Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question tell me about yourself, Do you know about aviation industry. Any past experience etc.
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Bird Worldwide Flight Services Interview FAQs

How many rounds are there in Bird Worldwide Flight Services Customer Service Executive interview?
Bird Worldwide Flight Services interview process usually has 3-4 rounds. The most common rounds in the Bird Worldwide Flight Services interview process are HR, Resume Shortlist and Case Study.
What are the top questions asked in Bird Worldwide Flight Services Customer Service Executive interview?

Some of the top questions asked at the Bird Worldwide Flight Services Customer Service Executive interview -

  1. How many flights handled by BWFS and which are t...read more
  2. What is airport secur...read more
  3. Area of inter...read more

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Bird Worldwide Flight Services Customer Service Executive Interview Process

based on 3 interviews

1 Interview rounds

  • Resume Shortlist Round
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Bird Worldwide Flight Services Customer Service Executive Salary
based on 74 salaries
₹1.5 L/yr - ₹4 L/yr
9% less than the average Customer Service Executive Salary in India
View more details

Bird Worldwide Flight Services Customer Service Executive Reviews and Ratings

based on 20 reviews

3.4/5

Rating in categories

4.1

Skill development

3.6

Work-life balance

3.1

Salary

3.5

Job security

3.3

Company culture

3.0

Promotions

3.1

Work satisfaction

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