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Bird Worldwide Flight Services Customer Service Executive Interview Questions and Answers
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4 interviews found
Mansi mittal
(4 Questions)
- Q1. Introduce yourself
- Q2. Why you want to join aviation industry
- Q3. Why should we hire you
- Q4. Tell me about your background
Is higher studies is compulsory or not
(4 Questions)
- Q1. Introduce yourself
- Q2. Tell me about your background
- Q3. Area of interest
- Ans.
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
I am passionate about helping customers and ensuring their satisfaction.
I enjoy problem-solving and finding creative solutions to customer inquiries.
I have a strong attention to detail and strive to exceed customer expectations.
I am constantly seeking ways to improve the customer experience and streamline process...
- Q4. How do you spend your last vacation
(1 Question)
- Q1. Check your grooming skills
I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.
Know about the CSA and how to solve the problems of passengers
(5 Questions)
- Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
- Q2. What is airport security
- Ans.
Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.
Includes screening of passengers and luggage for prohibited items
Use of metal detectors, X-ray machines, and body scanners
Security personnel patrolling airport premises
Implementation of access control measures
Random security checks and bag searches
Collaboration with law enforcement agenc
- Q3. What is the airport functions and how to good a job for you
- Q4. Tell about your place
- Q5. How many flights handled by BWFS and which are they
- Ans.
BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.
BWFS handles around 500 flights daily
Some of the airlines handled by BWFS include Delta, United, and American
Interview Preparation Tips
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
(4 Questions)
- Q1. What is your family background?
- Q2. What are your salary expectations?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Introduction
- Q2. Grooming related ..
- Q3. Customer service related ...
- Q4. Walking style
- Q5. Speaking ability
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Customer Service Executive Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 18 Nov 2024
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. Why do you want to join indigo Airlines?
- Q2. What is your five year’s Plan?
- Q3. Why indigo ? Why not other airlines?
- Ans.
Indigo is known for its punctuality, affordability, and customer-centric approach.
Indigo is one of the most punctual airlines in India, ensuring on-time departures and arrivals.
It offers affordable fares compared to other airlines, making it a popular choice among budget-conscious travelers.
Indigo has a reputation for excellent customer service, with a focus on passenger comfort and satisfaction.
The airline has a moder...
Tell me about your hobbies?
(3 Questions)
- Q1. Tell me about yourself?
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
Received multiple awards for outstanding customer service performance
- Q2. What is custom service executive?
- Ans.
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
Responsible for addressing customer concerns and resolving issues
Providing information about products or services
Handling customer inquiries via phone, email, or in person
Maintaining customer satisfaction and building relationships
Processing orders and returns
Ex...
- Q3. Tell me about your family background?
Customer Service Executive Interview Questions & Answers
Qatar Airways
Anonymous
posted on 13 Mar 2024
I was interviewed in Feb 2024.
Great need to work on the way to understand the situation of the pattern
(4 Questions)
- Q1. Just normal question about Tell me about your self
- Q2. Tell me about yourself
- Q3. Most common query asked by the passager
- Q4. Thoughts on india market
- Ans.
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
India has a large and diverse customer base with varying needs and preferences.
Rapidly growing economy leading to increased demand for customer service across industries.
Cultural nuances and regional differences require tailored customer service strategies.
Emerging technologies and digitalization are transforming c...
Selected
I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
(1 Question)
- Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Go First
Rohit Tiwary
posted on 13 Oct 2023
Selected
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Are you felxible to work in any given shift as per requirements
- Q2. Yes .if it is required for company .
There was 4 exam related airline functions n opration
Interview Preparation Tips
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Emirates Airlines
Anonymous
posted on 29 Jan 2022
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Why u want to join contact centre?
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Bird Worldwide Flight Services Customer Service Executive Reviews and Ratings
based on 19 reviews
Rating in categories
|
Passenger Service Executive
119
salaries
|  ₹1.8 L/yr - ₹3.6 L/yr |
|
Customer Service Executive
73
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Customer Service Agent
57
salaries
| ₹2 L/yr - ₹3.2 L/yr |
|
Customer Service Associate
53
salaries
| ₹2 L/yr - ₹3.5 L/yr |
|
Duty Officer
21
salaries
| ₹4 L/yr - ₹6.6 L/yr |
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