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I applied via Campus Placement and was interviewed in Nov 2021. There were 3 interview rounds.
If passenger want window seat and you have only aisle seat than how u can handle it
Customer service is providing assistance and support to customers to ensure their satisfaction and resolve their issues.
Customer service involves actively listening to customers and understanding their needs.
It requires effective communication skills to provide clear and concise information.
Customer service agents should be knowledgeable about the products or services they are supporting.
Problem-solving skills are esse...
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posted on 16 May 2022
I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.
I applied via Job Portal and was interviewed before Feb 2021. There was 1 interview round.
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
Provided excellent customer service by addressing customer inquiries and concerns
Resolved customer complaints and issues in a timely and satisfactory manner
Assisted customers with product information, troubleshooting, and order processing
Maintained accurate records of customer interactions and t...
Yes, I am familiar with the job description for a Customer Service Agent.
A Customer Service Agent is responsible for providing assistance and support to customers.
They handle inquiries, complaints, and requests from customers through various communication channels.
They strive to ensure customer satisfaction by resolving issues and providing accurate information.
Customer Service Agents may also be responsible for proces...
Empathy is crucial for delivering excellent customer service.
Listen actively to customers and acknowledge their concerns.
Put yourself in the customer's shoes to understand their perspective.
Show genuine concern and offer personalized solutions.
Apologize sincerely for any mistakes or inconveniences caused.
Follow up with customers to ensure their satisfaction.
Train and empower employees to handle difficult situations wit
posted on 11 Jul 2022
I applied via Job Portal and was interviewed in Jan 2022. There were 2 interview rounds.
Simply they gives you topic and you have to give views regarding this in .
posted on 10 Mar 2025
I appeared for an interview in Feb 2025.
I am passionate about enhancing customer experiences and resolving issues effectively to ensure satisfaction and loyalty.
Strong communication skills: I enjoy engaging with customers and understanding their needs.
Problem-solving: I thrive on finding solutions to customer issues, like troubleshooting technical problems.
Empathy: I believe in putting myself in the customer's shoes to provide personalized support.
Continuous...
posted on 1 Apr 2024
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
based on 18 reviews
Rating in categories
Passenger Service Executive
130
salaries
| ₹1.8 L/yr - ₹3.6 L/yr |
Customer Service Executive
74
salaries
| ₹1.5 L/yr - ₹4 L/yr |
Customer Service Agent
57
salaries
| ₹2 L/yr - ₹3.2 L/yr |
Customer Service Associate
54
salaries
| ₹2 L/yr - ₹3.5 L/yr |
Duty Officer
21
salaries
| ₹4 L/yr - ₹6.6 L/yr |
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