Spicejet Customer Service Agent Interview Questions and Answers

In gd they will give you one word on that you have to speak for a minute.

Q1. Introduction and general questions regarding the product.
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Q1. Tell me something about your work profile ?
Ans. 
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
• Provided excellent customer service by addressing customer inquiries and concerns

• Resolved customer complaints and issues in a timely and satisfactory manner

• Assisted customers with product information, troubleshooting, and order processing

• Maintained accurate records of customer interactions and t...read more
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Q1. Do you know about Job description ?
Ans. 
Yes, I am familiar with the job description for a Customer Service Agent.
• A Customer Service Agent is responsible for providing assistance and support to customers.

• They handle inquiries, complaints, and requests from customers through various communication channels.

• They strive to ensure customer satisfaction by resolving issues and providing accurate information.

• Customer Service Agents may also be responsible for proces...read more
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Q1. Why should we hire you
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Q1. About yourself family background?
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Q2. Last job experience? Reason for leaving last company? Expectation regarding salary?
Ans. 
I worked as a Security Analyst at XYZ Company. I left the company due to relocation. My salary expectation is competitive based on my experience and skills.
• Last job experience: Security Analyst at XYZ Company

• Reason for leaving: Relocation

• Salary expectation: Competitive based on experience and skills
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Q3. What about education why you did not complete your degree? What all knowledge do you have for your current role?
Ans. 
I did not complete my degree due to personal circumstances, but I have gained extensive knowledge and experience in my current role.
• I faced personal circumstances that prevented me from completing my degree.

• Despite not having a degree, I have acquired valuable knowledge and skills through practical experience and continuous learning.

• I have attended various industry-specific training programs and workshops to enhance my...read more
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Q1. Why Indigo and where would you like to see you self after 5 years.
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Q2. Some random question
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