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Spicejet Customer Service Agent Interview Questions and Answers
Spicejet Customer Service Agent Interview Experiences
1 interview found
I applied via Job Portal and was interviewed before Feb 2021. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about your self
- Q2. Tell me about your experience
Interview Preparation Tips
2 nd work related questions
Top trending discussions
Interview questions from similar companies
Interview Preparation Tips
Customer Service Agent Interview Questions & Answers
Airports Authority of India
Anonymous
posted on 16 May 2022
I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.
(2 Questions)
- Q1. What's your carrier plan
- Ans. My plan is work at airport customer service agent
- Q2. What about your family
- Ans. It's small family , and it's my world . Respect it and love more.
Interview Preparation Tips
- Airport
- business
- Airport ground staff
- Travell agency
- Traveling
- Anything related to airport job
Interview Questionnaire
3 Questions
- Q1. Tell us about yourself.
- Q2. What is your experience and what was the job role.
- Q3. Tell us one thing that is very important to deliver the excellent customer service.
- Ans.
Empathy is crucial for delivering excellent customer service.
Listen actively to customers and acknowledge their concerns.
Put yourself in the customer's shoes to understand their perspective.
Show genuine concern and offer personalized solutions.
Apologize sincerely for any mistakes or inconveniences caused.
Follow up with customers to ensure their satisfaction.
Train and empower employees to handle difficult situations wit
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your work profile ?
- Ans.
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
Provided excellent customer service by addressing customer inquiries and concerns
Resolved customer complaints and issues in a timely and satisfactory manner
Assisted customers with product information, troubleshooting, and order processing
Maintained accurate records of customer interactions and t...
(1 Question)
- Q1. Do you know about Job description ?
- Ans.
Yes, I am familiar with the job description for a Customer Service Agent.
A Customer Service Agent is responsible for providing assistance and support to customers.
They handle inquiries, complaints, and requests from customers through various communication channels.
They strive to ensure customer satisfaction by resolving issues and providing accurate information.
Customer Service Agents may also be responsible for proces...
Interview Preparation Tips
I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.
In gd they will give you one word on that you have to speak for a minute.
(1 Question)
- Q1. Introduction and general questions regarding the product.
Interview Preparation Tips
Keep smiling HR really likes to see happy people.
Customer Service Agent Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 1 Apr 2024
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Why should we hire you
Interview Preparation Tips
Your skills
I applied via Campus Placement and was interviewed in Feb 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your self and you favorite cuisine.
- Ans.
I am a passionate and dedicated individual with a love for travel and exploring new cultures. My favorite cuisine is Italian.
Passionate and dedicated individual
Love for travel and exploring new cultures
Favorite cuisine is Italian
Interview Preparation Tips
1st round
It was a BMI round in which your minimum height should be 160cms for girls and weight should be proportionate to height.
2nd round
This round was a group introduction or kind of Group discussion in which they'll call you in the group of 10 and ask you all the same question in my case they asked "what is your favourite cuisine?" Please listen the question carefully as they asked about cuisine then you have to tell them CUISINE most of all candidates started speaking about "FAVOURITE DISHES LIKE NOODLES, PIZZA ETC."
all they are noticing is how much you pay attention and just be confident in what you speak.
3rd round
It was a written test in which MCQ's based on grammer will given to you and with that a blank piece of paper on which you have to write on the topic which will be given to you.
4th round
It was a PI round (personal interview)
They'll ask you general question just see your level of confidence and the way you present yourself in front of them. Just remember to make eye contact and also listen carefully whatever they ask you, you should not need to ask them to repeat the question.
After clearing all these rounds you'll be given some forms to fill and remember to fill your email address correctly as it the main thing and the only ways they'll contact you.
After completing all these you'll receive a mail for medicals within a week and you have to follow the process further as mentioned in the email
I applied via Walk-in and was interviewed before Mar 2021. There were 6 interview rounds.
(1 Question)
- Q1. Should be in bmi especially height.
(1 Question)
- Q1. Introduction of candidate
(1 Question)
- Q1. Written English test of essay and MCQ for English grammar.
Any random and different topic to all candidates to talk for a minute to check spot communication and English
(1 Question)
- Q1. Anything random and past experience and any customer handling situation
(1 Question)
- Q1. You are selected or not selected.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.
Basic Grammar test will be taken . Preposition, pronoun etc
One topic will be given to you and your group and you have to speak on it
Interview Preparation Tips
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Spicejet Customer Service Agent Reviews and Ratings
based on 1 review
Rating in categories
|
Customer Service Executive
503
salaries
|  ₹1.7 L/yr - ₹5 L/yr |
|
Senior Executive
272
salaries
| ₹2.4 L/yr - ₹7 L/yr |
|
Security Executive
235
salaries
| ₹2.1 L/yr - ₹4.1 L/yr |
|
Assistant Manager
157
salaries
| ₹4 L/yr - ₹11 L/yr |
|
Executive
152
salaries
| ₹1.8 L/yr - ₹5.2 L/yr |
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