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InterGlobe Aviation Customer Service Agent Interview Questions and Answers
InterGlobe Aviation Customer Service Agent Interview Experiences
1 interview found
Anonymous
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Why should we hire you
Interview Preparation Tips
Your skills
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Interview Preparation Tips
I applied via Company Website and was interviewed before Aug 2021. There were 3 interview rounds.
In gd they will give you one word on that you have to speak for a minute.
(1 Question)
- Q1. Introduction and general questions regarding the product.
Interview Preparation Tips
Keep smiling HR really likes to see happy people.
I applied via Job Portal and was interviewed before Feb 2021. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about your self
- Q2. Tell me about your experience
Interview Preparation Tips
2 nd work related questions
Interview Questionnaire
3 Questions
- Q1. Tell us about yourself.
- Q2. What is your experience and what was the job role.
- Q3. Tell us one thing that is very important to deliver the excellent customer service.
- Ans.
Empathy is crucial for delivering excellent customer service.
Listen actively to customers and acknowledge their concerns.
Put yourself in the customer's shoes to understand their perspective.
Show genuine concern and offer personalized solutions.
Apologize sincerely for any mistakes or inconveniences caused.
Follow up with customers to ensure their satisfaction.
Train and empower employees to handle difficult situations wit
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your work profile ?
- Ans.
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
Provided excellent customer service by addressing customer inquiries and concerns
Resolved customer complaints and issues in a timely and satisfactory manner
Assisted customers with product information, troubleshooting, and order processing
Maintained accurate records of customer interactions and t...
(1 Question)
- Q1. Do you know about Job description ?
- Ans.
Yes, I am familiar with the job description for a Customer Service Agent.
A Customer Service Agent is responsible for providing assistance and support to customers.
They handle inquiries, complaints, and requests from customers through various communication channels.
They strive to ensure customer satisfaction by resolving issues and providing accurate information.
Customer Service Agents may also be responsible for proces...
Interview Preparation Tips
I applied via Newspaper Ad and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. How will you take care of subbordnates & customers
- Ans. At your level motivate subordinates and in turn they will serve Customers with a smile
(1 Question)
- Q1. Standing instructions company policies etc
- Ans. All the facts & figure of Company
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Feb 2023. There were 2 interview rounds.
(5 Questions)
- Q1. What is the reason for leaving?
- Q2. Would you like to rejoin if management recall you?
- Q3. Can you stay back if we assure you to hike your salary after 6 months?
- Ans. After six months is long time.
- Q4. Can you stay back if we Promote you in Next April?
- Ans. There is no promotion in 5.5 years hence, I can not wait for further 6 months.
- Q5. Is there any other problem from your Team Leader or HOD?
Interview Preparation Tips
I was interviewed before Aug 2016.
Interview Preparation Tips
Experience: It's personal interview basically. You will be asked 2-3 questions based on ur resume
Round: Test
Experience: There are a series of basic grammar questions which are very easy to solve
Duration: 45 minutes
Total Questions: 20
Round: Group Discussion
Experience: They give you a topic and some time to discuss on it. Once that's done then you start talking. Make sure you talk only what you have to. Don't talk too much and neither be quite too.
Duration: 15 minutes
Round: Management round
Experience: It's a simple round if you are a fresher. But if you are experienced then they ask you about your job experience.
Round: Senior management round
Experience: It's same as the 4th round but it's the higher ups asking questions.
Skills: Communication And Confidence
I applied via Company Website and was interviewed before Jul 2021. There were 4 interview rounds.
(1 Question)
- Q1. No questions asked !
Interviewer (s) will give you a scenario and observe how well you can perform in team task.
(1 Question)
- Q1. About yourself. Little bit of current affairs and questions related to some topics.
Interview Preparation Tips
Updated job profile
Fluent English
Confidence
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InterGlobe Aviation Customer Service Agent Interview Process
based on 1 interview
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InterGlobe Aviation Customer Service Agent Reviews and Ratings
based on 6 reviews
Rating in categories
|
Customer Service Executive
991
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
487
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Cabin Attendant
476
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Officer
459
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Security Officer
457
salaries
| ₹0 L/yr - ₹0 L/yr |
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