Recovery Agent
Recovery Agent Interview Questions and Answers
Q1. How can you collect NPA payment in case costumer contact has been missing
To collect NPA payment when customer contact is missing, utilize various methods such as skip tracing, contacting references, using social media, and legal actions if necessary.
Perform skip tracing to locate the customer's current contact information.
Contact references provided by the customer to gather any updated contact details.
Utilize social media platforms to search for the customer and attempt to establish contact.
Send written communication to the customer's last known ...read more
Q2. if there is a money problem in someone house how will you do the recovery
I would assess the situation and work with the individual to create a plan for repayment.
Gather information about the debt and the individual's financial situation
Discuss options for repayment, such as payment plans or debt consolidation
Negotiate with creditors on behalf of the individual
Provide resources for financial education and budgeting
Monitor progress and adjust the plan as needed
Recovery Agent Interview Questions and Answers for Freshers
Q3. How you deal with customer
I prioritize active listening and empathy to understand their concerns and provide solutions.
I listen attentively to their complaints and try to understand their perspective
I empathize with their situation and acknowledge their feelings
I provide clear and concise explanations of the situation and offer solutions
I follow up with them to ensure their satisfaction and address any further concerns
I maintain a professional and respectful demeanor throughout the interaction
Q4. Components of computer
Components of a computer include hardware and software.
Hardware components include the CPU, motherboard, RAM, hard drive, and peripherals such as keyboard and mouse.
Software components include the operating system, applications, and utilities.
Examples of hardware components include Intel Core i7 processor, ASUS motherboard, 16GB DDR4 RAM, 1TB hard drive, and Logitech keyboard and mouse.
Examples of software components include Windows 10 operating system, Microsoft Office suite...read more
Q5. What is collection department
Collection department is a team within a company responsible for recovering overdue payments from customers.
Responsible for contacting customers with overdue payments
Negotiating payment plans with customers
Sending reminder notices and making collection calls
Working closely with legal department for escalated cases
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