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PayPal Customer Service Agent Interview Questions, Process, and Tips

Updated 8 Apr 2023

Top PayPal Customer Service Agent Interview Questions and Answers

View all 6 questions

PayPal Customer Service Agent Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic test regarding English,basic mathematics and understanding different accents.

Round 3 - One-on-one 

(5 Questions)

  • Q1. Manager asks about previous experience (what have you done in previous organizations)?
  • Q2. Are you able to work with rotational shift?
  • Q3. Why are you leaving?
  • Q4. Do you have any questions?
  • Q5. Why do you want to join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't feel this is a big organisation or something.

I applied via LinkedIn and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was checking your Grammer , letter writing and typing test

Round 3 - One-on-one 

(12 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about your hobby
  • Q3. How did you manage an argument with your TL
  • Q4. What are the metrics that you are working on
  • Ans. 

    I am currently working on metrics such as first call resolution, average handling time, and customer satisfaction.

    • First call resolution - ensuring that customer issues are resolved on the first call

    • Average handling time - tracking the time it takes to resolve customer issues

    • Customer satisfaction - measuring how satisfied customers are with the service provided

  • Answered by AI
  • Q5. What is your NPS Score ? And what are your present score?
  • Q6. How do you promoter from a detractor
  • Ans. 

    To promote from a detractor, listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.

    • Listen actively to their complaints and concerns

    • Empathize with their situation and show understanding

    • Offer solutions to address their issues

    • Follow up to ensure their satisfaction and resolve any remaining concerns

    • Provide exceptional customer service to create a positive experience

  • Answered by AI
  • Q7. How do you handle angry customer
  • Q8. What do you know about Paypal and why do you want to work with paypal
  • Q9. What is Repeat Rate ?
  • Ans. 

    Repeat rate is the percentage of customers who return to make a purchase again.

    • Repeat rate is a metric used to measure customer loyalty.

    • It is calculated by dividing the number of repeat customers by the total number of customers.

    • A high repeat rate indicates that customers are satisfied with the product or service.

    • Repeat rate can be improved by providing excellent customer service and offering incentives for repeat purc

  • Answered by AI
  • Q10. What js E cheque ? And what is the time for its clearance
  • Ans. 

    An e-cheque is an electronic version of a paper cheque that is used for making payments online.

    • E-cheques are created and signed digitally, eliminating the need for physical paper.

    • They are typically used for online transactions and can be deposited into a bank account electronically.

    • The clearance time for e-cheques varies depending on the bank and the specific transaction.

    • It can take anywhere from a few hours to several...

  • Answered by AI
  • Q11. What is chargeback and its process ?
  • Ans. 

    Chargeback is a process where a customer disputes a transaction and requests a refund from their bank.

    • Chargeback occurs when a customer disputes a transaction and requests a refund from their bank.

    • The bank then investigates the claim and may issue a chargeback to the merchant.

    • The merchant can dispute the chargeback and provide evidence to support their case.

    • If the chargeback is successful, the customer receives a refun...

  • Answered by AI
  • Q12. What is customer Service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Good customer service can lead to customer loyalty and repeat business

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep updating yourself on Job Portals and keep preparing on all the Interview questions from different websites

Customer Service Agent Interview Questions Asked at Other Companies

asked in PayPal
Q1. What js E cheque ? And what is the time for its clearance
Q2. Tell us one thing that is very important to deliver the excellent ... read more
Q3. Tell me about online shopping and teleperformance, covid 19 etc?
Q4. Tell me the specifications of your mobile?
Q5. What is your approach to creating sales strategies for technical ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test along with typing test

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself? Why did you choose this company?
  • Q2. What are you future goals? Roles and responsibilities.

Interview Preparation Tips

Topics to prepare for PayPal Customer Service Agent interview:
  • Typing Speed
  • Aptitude
  • Self introduction
Interview preparation tips for other job seekers - Be confident while answering to any of the questions. If you don't know the answer you promptly tell that you are not sure about the answer or you are not aware about it.

Interview questions from similar companies

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - I have good communication skills and Good behaviour

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a data analyst with experience in analyzing and interpreting complex data sets to drive business insights.

    • Experienced in using statistical analysis tools such as Python, R, and SQL

    • Proficient in data visualization tools like Tableau and Power BI

    • Skilled in data cleaning, data mining, and data modeling techniques

    • Strong problem-solving and critical thinking skills

    • Effective communicator and team player

    • Example: I have w...

  • Answered by AI
  • Q2. Biggest hurdle you faced during the work you did t organise the tech fest of your college
  • Ans. 

    The biggest hurdle I faced during organizing the tech fest of my college was securing sponsorships.

    • Difficulty in convincing companies to sponsor the event

    • Limited budget for organizing a large-scale tech fest

    • Competition with other college events for sponsorships

    • Negotiating sponsorship deals and ensuring deliverables

    • Finding sponsors aligned with the theme and objectives of the tech fest

  • Answered by AI
  • Q3. Would you go for an MBA?
  • Ans. 

    Yes, pursuing an MBA can enhance my skills and open up new career opportunities.

    • An MBA can provide a strong foundation in business and management principles.

    • It can help develop analytical and problem-solving skills.

    • An MBA can broaden my network and provide access to valuable connections.

    • It can open up leadership roles and higher-level positions in organizations.

    • Having an MBA can increase earning potential and job prosp...

  • Answered by AI
  • Q4. Reliance fresh wants to open a store in north-eastern part of India. Should it or should it not?
  • Ans. 

    Yes, Reliance Fresh should open a store in the north-eastern part of India.

    • The north-eastern part of India has a growing population and increasing consumer demand.

    • Reliance Fresh can tap into the untapped market potential in the region.

    • Opening a store in the north-eastern part of India can help Reliance Fresh expand its presence and increase its market share.

    • Reliance Fresh can leverage its existing supply chain and dist...

  • Answered by AI
  • Q5. Guesstimate the number of people travelling by local metro in mumbai
  • Ans. 

    The number of people travelling by local metro in Mumbai is estimated to be in millions.

    • Mumbai has a population of over 20 million people.

    • The local metro is a popular mode of transportation in Mumbai.

    • During peak hours, the metro trains are usually crowded.

    • The metro network in Mumbai is extensive, covering various parts of the city.

    • The number of daily commuters on the metro can be estimated based on population density a

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: cpi above 7.0

Round: Test
Experience: Basic maths, shares related questions and english
Duration: 1 hour
Total Questions: 40

Round: Technical + HR Interview
Experience: Very easy round.

Skills: Aptitude, Communication, Quantitative Aptitude, Leadership Skills, Technical Skill
College Name: IIT Kanpur

I appeared for an interview in Jun 2017.

Interview Questionnaire 

11 Questions

  • Q1. How does ajax call work
  • Ans. 

    Ajax calls allow for asynchronous communication between client and server without reloading the page.

    • Ajax stands for Asynchronous JavaScript and XML

    • Uses XMLHttpRequest object to send and receive data

    • Allows for partial page updates without reloading the entire page

    • Can handle data in various formats such as JSON, XML, HTML, and plain text

    • Example: $.ajax({url: 'example.com', success: function(data){console.log(data)}});

  • Answered by AI
  • Q2. Difference between REST and SOAP
  • Ans. 

    REST is lightweight and uses HTTP while SOAP is XML-based and has more features.

    • REST uses HTTP methods like GET, POST, PUT, DELETE while SOAP uses XML messaging.

    • REST is stateless while SOAP can maintain state.

    • REST is faster and easier to use while SOAP is more secure and reliable.

    • REST is used for web services while SOAP is used for enterprise-level services.

    • Example of REST: Twitter API. Example of SOAP: Amazon Web Serv

  • Answered by AI
  • Q3. What is GET and POST
  • Ans. 

    GET and POST are HTTP methods used for sending data to a server.

    • GET is used to retrieve data from a server

    • POST is used to submit data to a server

    • GET requests can be cached and bookmarked

    • POST requests are not cached and cannot be bookmarked

    • GET requests have length restrictions

    • POST requests have no length restrictions

    • GET requests are less secure than POST requests

  • Answered by AI
  • Q4. What is observer pattern
  • Ans. 

    Observer pattern is a design pattern in which an object maintains a list of its dependents and notifies them automatically of any state changes.

    • Also known as publish-subscribe pattern

    • Used in event-driven systems

    • Allows loose coupling between objects

    • Example: A weather station broadcasts weather updates to multiple displays

    • Example: A stock market ticker notifies multiple investors of stock price changes

  • Answered by AI
  • Q5. What is singleton
  • Ans. 

    Singleton is a design pattern that restricts the instantiation of a class to a single object.

    • Singleton ensures that only one instance of a class exists in the entire application.

    • It provides a global point of access to the instance.

    • Commonly used in scenarios where a single instance needs to coordinate actions across the system.

    • Example: Database connection manager, logger, configuration manager.

  • Answered by AI
  • Q6. What is immutable in java
  • Ans. 

    Immutable in Java refers to objects whose state cannot be changed after creation.

    • String, Integer, and other wrapper classes are immutable in Java.

    • Immutable objects are thread-safe and can be shared without synchronization.

    • To create an immutable class, make all fields final and private, and don't provide setters.

    • Examples of immutable classes in Java include LocalDate, LocalTime, and LocalDateTime.

  • Answered by AI
  • Q7. How do you create immutable in java
  • Ans. 

    Creating immutable in Java

    • Use final keyword to make variables immutable

    • Use private constructor to prevent object modification

    • Use defensive copying to prevent modification of mutable objects

    • Use enum to create immutable objects

    • Use String class to create immutable strings

  • Answered by AI
  • Q8. Where have you used immutable in java
  • Q9. What is dependency injection
  • Ans. 

    Dependency injection is a design pattern that allows objects to receive dependencies rather than creating them internally.

    • It helps to decouple the code and makes it more testable and maintainable.

    • It allows for easier swapping of dependencies without changing the code.

    • There are three types of dependency injection: constructor injection, setter injection, and interface injection.

    • Example: Instead of creating a database co...

  • Answered by AI
  • Q10. What is CORS
  • Ans. 

    CORS stands for Cross-Origin Resource Sharing. It is a security feature implemented in web browsers to restrict access to resources from different origins.

    • CORS allows web servers to specify which origins are allowed to access its resources

    • It is implemented using HTTP headers

    • CORS prevents malicious websites from accessing sensitive data from other websites

    • Examples of resources that may be restricted by CORS include cook

  • Answered by AI
  • Q11. How do you overcome CORS
  • Ans. 

    CORS can be overcome by configuring the server to allow cross-origin requests.

    • Configure the server to include the Access-Control-Allow-Origin header

    • Use JSONP (JSON with Padding) to bypass CORS restrictions

    • Use a proxy server to make the request on behalf of the client

    • Use a browser extension to disable CORS restrictions during development

    • Use a server-side proxy to forward requests to the target server

  • Answered by AI

Interview Preparation Tips

Skills: Java Programming

Skills evaluated in this interview

Interview Preparation Tips

Round: Technical Interview
Tips: Have a good grasp of DS algo, java, etc.(Here CGPA doesn't matter)

General Tips: Do’s and Don’ts :
1. Be confident and to be confident prepare well.
2. Set the priority of your companies 
3. Don't start preparation at end. Don't ignore the content of resume.

Be confident and start preparation as soon as possible.
College Name: IIT Kanpur

Software Developer Interview Questions & Answers

Visa user image Pranav Bhat Thirthahalli

posted on 3 Dec 2015

Interview Questionnaire 

14 Questions

  • Q1. What is race condition and how can it be eliminated
  • Ans. 

    Race condition is a situation where multiple threads/processes access and manipulate shared data simultaneously.

    • It can be eliminated by using synchronization techniques like locks, semaphores, and mutexes.

    • Another way is to use atomic operations that ensure the data is accessed and modified atomically.

    • Using thread-safe data structures can also prevent race conditions.

    • Example: Two threads trying to increment a shared var...

  • Answered by AI
  • Q2. What is JCube?
  • Ans. 

    JCube is a Java library for creating and manipulating Rubik's Cube puzzles.

    • JCube provides classes for representing Rubik's Cube puzzles and algorithms for solving them.

    • It supports various cube sizes and can generate random scrambles.

    • JCube can be used in Java applications or as a standalone command-line tool.

    • It is open source and available on GitHub.

  • Answered by AI
  • Q3. What is regression testing?
  • Ans. 

    Regression testing is the process of testing changes made to a software application to ensure that existing functionality still works.

    • It is performed after making changes to the software

    • It ensures that existing functionality is not affected by the changes

    • It helps to catch any defects or bugs that may have been introduced

    • It can be automated using testing tools

    • Examples include retesting after bug fixes, testing after new

  • Answered by AI
  • Q4. Discussion on different sorting techniques
  • Q5. Discussion on SQL and SQL optimisaion
  • Q6. Software engineering principles
  • Ans. 

    Software engineering principles are the best practices and guidelines for developing high-quality software.

    • Software should be designed with modularity and scalability in mind.

    • Code should be well-documented and easy to read.

    • Testing and debugging should be an integral part of the development process.

    • Version control should be used to manage code changes.

    • Security and privacy should be considered throughout the development

  • Answered by AI
  • Q7. Java and OOP's question
  • Q8. Define Singleton class
  • Ans. 

    A Singleton class is a class that can only have one instance at a time.

    • It restricts the instantiation of a class to a single object.

    • It provides a global point of access to that instance.

    • It is often used in situations where a single object is required to coordinate actions across a system.

    • Example: Database connection manager, Configuration manager, Logger manager.

  • Answered by AI
  • Q9. Explain Testing principles and Design principles
  • Ans. 

    Testing principles ensure software quality, while design principles guide software development.

    • Testing principles include unit testing, integration testing, and acceptance testing.

    • Design principles include SOLID, DRY, and KISS.

    • Testing principles ensure that software meets requirements and is free of defects.

    • Design principles guide software development to be modular, maintainable, and scalable.

  • Answered by AI
  • Q10. Types of machine learning and methods and examples, they may give you a situation and ask you which technique is good and why
  • Q11. Why choose you for VISA?
  • Ans. 

    I have the necessary skills, experience, and passion to contribute to VISA's success.

    • I have a strong background in software development and have worked on projects similar to those at VISA.

    • I am a quick learner and can adapt to new technologies and programming languages easily.

    • I am passionate about creating high-quality software that meets the needs of users and exceeds their expectations.

    • I am a team player and can work...

  • Answered by AI
  • Q12. Which profile is good for you?
  • Ans. 

    A profile that challenges me to learn and grow while allowing me to contribute to a team.

    • A position that encourages continuous learning and development

    • A role that allows me to collaborate with a team and contribute to projects

    • A company culture that aligns with my values and work ethic

  • Answered by AI
  • Q13. About the work culture at VISA Inc
  • Q14. If u already have a placement, why this company
  • Ans. 

    I am interested in exploring new opportunities and challenges that this company can offer.

    • I am impressed with the company's reputation and growth potential.

    • I am excited about the projects and technologies this company is working on.

    • I believe this company can provide me with a better work-life balance and career growth opportunities.

    • I am looking for a company culture that aligns with my values and goals.

    • I am open to exp...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Online Test on mettl.com
- 2 coding questions ( 15*2 = 30 marks ) - Moderate level
- 10 MCQs on Programming and Java ( 1*10 = 10)
- 6 MCQs on Machine Learning and Hadoop ( 1*6 = 6 )
- 6 MCQs on Computer Networks ( 1*6 = 6 )
- 6 MCQs on Computer Infrastructure and Architecture ( 1*6 = 6)
- 6 MCQs on Application security and Cryptography ( 1*6 = 6)
15 shortlisted from here including 8 B.Techs and 7 M.Techs for F2F interviews, which were taken by VISA employees from their US and Singapore offices( since they don't have any office at India ).

Round: Technical Interview
Experience: They may give you a situation and ask you to explain which Software engineering principles will you use. They ask you how will you explain the concept of stacks and queues to a 7 year old, or to a granny, so as to encourage programming(like seriously ? )

General Tips: Nothing as such, since this was my second on-campus placement, I had good experience of interviews.
Keep your fundamentals in all computer science subjects open. Unlike other companies they don't focus much on coding alone. The only other company which also looks at perfection in all computer science aspects is Xerox Research Center India.
Challenging and Equally rewarding, but seriously a unique experience with no much tension
Skills:
College Name: NIT Surathkal

Skills evaluated in this interview

Software Engineer Interview Questions & Answers

Visa user image Pranali Yawalkar

posted on 14 Dec 2015

Interview Questionnaire 

7 Questions

  • Q1. Discussion on my internships and course projects.
  • Q2. My field of interest, how well have I fared in it.
  • Q3. Design a mvc controller system where given a url, I am able to invoke the right controller. Eg, given "xyz.com/a/b/c", I should be able to invoke c controller by going through a and b
  • Q4. Design autocomplete in IDEs
  • Ans. 

    Autocomplete in IDEs helps developers write code faster by suggesting code snippets and completing code as they type.

    • Autocomplete should suggest code snippets based on the context of the code being written

    • Autocomplete should prioritize suggestions based on frequency of use

    • Autocomplete should also suggest variable and function names

    • Autocomplete should be customizable to allow for user-defined snippets and suggestions

    • Exa...

  • Answered by AI
  • Q5. What is my weakness
  • Ans. 

    My weakness is public speaking.

    • I tend to get nervous when speaking in front of large groups.

    • I am working on improving my public speaking skills by practicing and seeking feedback.

    • I have taken courses and attended workshops to help me overcome my fear of public speaking.

  • Answered by AI
  • Q6. Given 2 game scenarios for basketball, and given p as the probability of making a basket in an attempt, I have to understand the condition where game1 would be preferable over game2. In first game, I have ...
  • Ans. 

    Comparing 2 basketball game scenarios with different number of trials and baskets required to win

    • Calculate the probability of winning in each game scenario using binomial distribution formula

    • Compare the probabilities to determine which game scenario is preferable

    • In game1, the probability of winning is p. In game2, the probability of winning is the sum of probabilities of making 2 or 3 baskets

    • If p is high, game1 is pref...

  • Answered by AI
  • Q7. Given a dictionary of words, I have to go from one word to another in least number of transitions where a transition is a defined as changing any letter of the current word such that the new word is also i...

Interview Preparation Tips

Round: Test
Experience: The test was on hackerrank.
Tips: * Fast coding and problem solving required
* Time crunch
* The test is valued a LOT in the hiring process
Duration: 120 minutes
Total Questions: 4

Round: Technical Interview
Experience: Question 1 : He tried to take the discussion to web based technologies to which I straightly told I don’t know. Not sure if that was a good decision. Nevertheless, he went over my resume a lot of times and asked about various projects.
Question 2 : Discussed the various projects related to it.
Question 3 : He asked this question because I had worked on django during my FB internship. I proposed a tree based structure. xyz.com/a/b/c ---> b is child of a, c is child of b.

Question 4 : Next he moved to a very interesting question. Given a simple text editor, I want to facilitate autocomplete feature. We discussed about syntactic methods using language specific keywords. I suggested a trie based implementation which he liked. Later he asked me to improve and redirected me to using scope of the variables, and grammar of the language. We discussed about all the steps I did in language translators lab (macrojava -> minijava -> typechecking -> miniIR -> microIR -> miniRA ->Mips) where we built a Java compiler in Java. We later hopped back to original question and I suggested that we can use grammar to to store multiple (nested kind of) tries for different scope. He asked me how would I define “scope”. He gave me a scenario which helped me come up with the nested trie structure
int a;
{
int b;
{
int c; //a b c can be used
}
{
int d; //a b d can be used
}
}
He then asked me details of how I would code. I said we could use the respective visitors and maintain the current trie root for scope. He liked it but I missed at 2 places :
1. He asked me about token generation used in a compiler and I said flex and bison. I was expected to elaborate a bit.
2. He asked me how the grammar is generated and how the visitors are invoked. I couldn’t explain properly because I was not thorough with it.
Tips: * Keep smiling in the interviews.
* My interviewer had hopped from Microsoft to Visa. We had a short detailed discussion on how the transition was and what drove him to do that.
* It’s always good to know about the company to pick up interesting discussions, read up latest articles and news
* The interviewers want to see if you are passionate about what they are building. Their PPT (Pre Placement Talk) was also focussed majorly on the technologies they are building.
* If you take a question in a direction, make sure you are very very thorough with it. I took it in the direction of compilers, but couldn't make the transition seamlessly because I wasn't thorough with a lot of things (like token generation, visitor invocation).
* Not sure if telling upfront that you don't know about web technologies when you are applying for a profile that might need it is a good idea or not.


Round: Technical Interview
Experience: I think he was a senior person and spoke very passionately about the work that is happening in visa Bangalore office.

Question 1 : I said maybe I should have learnt a little about web based technologies. I think he was looking for a more generic answer.
Question 2 : I went ahead with calculating the expected score where my score random variable = 1 with probability p, and 0 with probability (1-p). I conditioned that expected score of game1 > game2 which would give me the range of p. I goofed up the equations twice but he said he liked my approach and I was just there

Question 3 : I suggested building a graph where a node is a word and an edge means a transition, and then performing BFS. He said that was obvious and that he was more interested in knowing how I build the graph. I suggested a method to reduce the number of string comparisons by storing a count vector with each word. Count vector is a 26 length vector where count[i] = number of times that letter occurs in the word. I would do string comparison to identify neighbours only if the difference in count vectors in 2. Eg, cot = cat - a + o. String comparison is still needed because of false positives. Eg, oct = cat - a + o but cat -> oct is not a valid transition. He liked my approach and asked me to code, discussed the complexity.
Tips: * Don't be naive around a senior engineer. Be confident.
* Explain your approach before going ahead solving it. I missed that in Q1 and for a long time he didn't know what I was heading towards.
* Write clean code, practice coding on paper to make sure you write compilable code. Shabby code is a turn off.
* Show passion for the company you are applying for.

General Tips: * Be friendly and keep smiling.
* Know about the company, well in detail. Recent news, articles, acquisitions, organisational changes, new offices, new product, etc.
* Know about the volume the company handles, certain mind boggling figures, what the company *does not* do
* If you are introducing yourself as an expert in a certain field, be prepared for questions like "How will you contribute to our company with your expertise" type of questions.
* Be very very thorough with every single thing you write on your resume. A small point you weren't sure about might become the basis of your whole interview. Don't write things you are unsure of, or have worked very little on.
Skill Tips: * I think I didn’t take Visa very seriously. I was assuming they won’t take a undergrad and they won’t take me because I have 0 knowledge in web based technologies. I might have acted a little cocky.
* They had nice pie diagrams which shows that they had done thorough research about each and every candidate based on resume and the coding test.
* They value the coding test a lot.
* Be very thorough with the projects you write on resume. They will give you a problem which won't be straightforward and will map onto one of your course projects. You are expected to do the mapping seamlessly. Every bit of the discussion you have with the interviewer can be your next problem.
* Brush up on web based technologies if you can.
* There will be a HR round as well if you clear the technical interviews.

Skills: Maths(esp Probability), Design, Passion, Web Technologies, Technical Skill And Speaking Skill, Coding Skills
College Name: IIT Madras
Motivation: * Been the leader since more than half a century, been through the technological revolution.
* Revolutionising payments architecture. Building something of greatest need, so elegant and optimised, yet producing such consistent performance.
* Keeping up with the need of the generation by introducing features which are brand new. Eg, “all-purpose credit card”.
* Loved their PPT (Pre Placement Talk). Volume of the data and processing is IMMENSE. Billions of transactions in a year voluming up to trillions. More than 200 countries in the world --> these stats are HUGE.
* Fraud detection is a space I would have loved to work on given that I come from a Data Mining background.

Funny Moments: Chucked out before HR round :P

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Why would you like to join Visa and why?
  • Q2. Tell me about yourself

Interview Preparation Tips

Round: Test
Experience: Coding Questions were fairly standard ones.
Duration: 75 minutes
Total Questions: 42

Round: Interview
Experience: Networks based questions, firewalls, TCP/IP and other OSI layers

Round: Interview
Experience: Coding questions. Asked to code on paper. Questions on Object Oriented Design.

Skills: Networks basics, OOPs basics, Coding Skills
College Name: IIT Guwahati
Motivation: Profiles offered, Package, Location

PayPal Interview FAQs

How many rounds are there in PayPal Customer Service Agent interview?
PayPal interview process usually has 3 rounds. The most common rounds in the PayPal interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
What are the top questions asked in PayPal Customer Service Agent interview?

Some of the top questions asked at the PayPal Customer Service Agent interview -

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PayPal Customer Service Agent Interview Process

based on 2 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more

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PayPal Customer Service Agent Salary
based on 11 salaries
₹4.9 L/yr - ₹6.8 L/yr
89% more than the average Customer Service Agent Salary in India
View more details

PayPal Customer Service Agent Reviews and Ratings

based on 4 reviews

2.9/5

Rating in categories

3.1

Skill development

2.5

Work-life balance

4.2

Salary

2.6

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

Explore 4 Reviews and Ratings
Software Engineer2
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₹15 L/yr - ₹45 L/yr

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₹12 L/yr - ₹47.5 L/yr

Software Engineer III
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₹17 L/yr - ₹70 L/yr

Senior Software Engineer
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₹14.9 L/yr - ₹52.2 L/yr

Data Scientist
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₹16.9 L/yr - ₹50 L/yr

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Compare PayPal with

Paytm

3.3
Compare

Razorpay

3.6
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Visa

3.5
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MasterCard

3.9
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