PayPal Interview Questions, Process, and Tips

It was checking your Grammer , letter writing and typing test

Q1. Tell me about yourself
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Q2. Tell me about your hobby
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Q3. How did you manage an argument with your TL
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Q4. What are the metrics that you are working on
Ans. 
I am currently working on metrics such as first call resolution, average handling time, and customer satisfaction.
• First call resolution - ensuring that customer issues are resolved on the first call

• Average handling time - tracking the time it takes to resolve customer issues

• Customer satisfaction - measuring how satisfied customers are with the service provided
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Q5. What is your NPS Score ? And what are your present score?
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Q6. How do you promoter from a detractor
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To promote from a detractor, listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
• Listen actively to their complaints and concerns

• Empathize with their situation and show understanding

• Offer solutions to address their issues

• Follow up to ensure their satisfaction and resolve any remaining concerns

• Provide exceptional customer service to create a positive experience
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Q7. How do you handle angry customer
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Q8. What do you know about Paypal and why do you want to work with paypal
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Q9. What is Repeat Rate ?
Ans. 
Repeat rate is the percentage of customers who return to make a purchase again.
• Repeat rate is a metric used to measure customer loyalty.

• It is calculated by dividing the number of repeat customers by the total number of customers.

• A high repeat rate indicates that customers are satisfied with the product or service.

• Repeat rate can be improved by providing excellent customer service and offering incentives for repeat purc
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Q10. What js E cheque ? And what is the time for its clearance
Ans. 
An e-cheque is an electronic version of a paper cheque that is used for making payments online.
• E-cheques are created and signed digitally, eliminating the need for physical paper.

• They are typically used for online transactions and can be deposited into a bank account electronically.

• The clearance time for e-cheques varies depending on the bank and the specific transaction.

• It can take anywhere from a few hours to several...read more
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Q11. What is chargeback and its process ?
Ans. 
Chargeback is a process where a customer disputes a transaction and requests a refund from their bank.
• Chargeback occurs when a customer disputes a transaction and requests a refund from their bank.

• The bank then investigates the claim and may issue a chargeback to the merchant.

• The merchant can dispute the chargeback and provide evidence to support their case.

• If the chargeback is successful, the customer receives a refun...read more
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Q12. What is customer Service
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Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business
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One question related to object-oriented programming and one question related to data structures and algorithms.

Q1. DSA - 2 questions need to solve in 45 min with optimal solution one based on recursion and another is based on 2 pointers.
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Q1. Can you describe the system design for the checkout feature on Amazon, including the request body, API calls, load balancing, database caching, and content delivery network (CDN) considerations?
Ans. 
The system design for the checkout feature on Amazon involves request body, API calls, load balancing, database caching, and CDN considerations.
• Request body includes user's selected items, shipping address, payment details, etc.

• API calls are made to process payment, update inventory, and send confirmation emails.

• Load balancing ensures even distribution of traffic across multiple servers to handle checkout requests effi...read more
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Q1. Questions regarding your resume, previous company project work, and behavioral topics.
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Q1. Knn algorithm using python
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KNN algorithm is a simple and effective machine learning algorithm for classification and regression tasks.
• KNN stands for K-Nearest Neighbors.

• It is a non-parametric, lazy learning algorithm.

• Works by finding the K closest training examples in feature space to a given input data point.

• Classification: Assign the most common class among the K nearest neighbors.

• Regression: Take the average of the K nearest neighbors' target...read more
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Q2. Some LC problem on suffix and prefix
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Q1. Case study on imbalanced dataset
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Q2. Evaluation metrics
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Data structures and algo. 2 ques were asked in hackerrank

Q1. Questions related to System design
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Q1. Basic question related to Spring and Java
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