Technocrats Horizons Compusoft Interview Questions and Answers

An e-cheque is an electronic version of a paper cheque that is used for making payments online.

• E-cheques are created and signed digitally, eliminating the need for physical paper.

• They are typically used for online transactions and can be deposited into a bank account electronically.

• The clearance time for e-cheques varies depending on the bank and the specific transaction.

• It can take anywhere from a few hours to several business days for an e-cheque to clear.

• During the clearan...read more

I am currently working on metrics such as first call resolution, average handling time, and customer satisfaction.

• First call resolution - ensuring that customer issues are resolved on the first call

• Average handling time - tracking the time it takes to resolve customer issues

• Customer satisfaction - measuring how satisfied customers are with the service provided

Chargeback is a process where a customer disputes a transaction and requests a refund from their bank.

• Chargeback occurs when a customer disputes a transaction and requests a refund from their bank.

• The bank then investigates the claim and may issue a chargeback to the merchant.

• The merchant can dispute the chargeback and provide evidence to support their case.

• If the chargeback is successful, the customer receives a refund and the merchant loses the sale and may incur additional...read more

To promote from a detractor, listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.

• Listen actively to their complaints and concerns

• Empathize with their situation and show understanding

• Offer solutions to address their issues

• Follow up to ensure their satisfaction and resolve any remaining concerns

• Provide exceptional customer service to create a positive experience

Repeat rate is the percentage of customers who return to make a purchase again.

• Repeat rate is a metric used to measure customer loyalty.

• It is calculated by dividing the number of repeat customers by the total number of customers.

• A high repeat rate indicates that customers are satisfied with the product or service.

• Repeat rate can be improved by providing excellent customer service and offering incentives for repeat purchases.