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Paytm Customer Service Agent Interview Questions and Answers
Paytm Customer Service Agent Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Aug 2022. There were 3 interview rounds.
Basic test regarding English,basic mathematics and understanding different accents.
(5 Questions)
- Q1. Manager asks about previous experience (what have you done in previous organizations)?
- Q2. Are you able to work with rotational shift?
- Q3. Why are you leaving?
- Q4. Do you have any questions?
- Q5. Why do you want to join?
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Jun 2022. There were 3 interview rounds.
It was checking your Grammer , letter writing and typing test
(12 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your hobby
- Q3. How did you manage an argument with your TL
- Q4. What are the metrics that you are working on
- Ans.
I am currently working on metrics such as first call resolution, average handling time, and customer satisfaction.
First call resolution - ensuring that customer issues are resolved on the first call
Average handling time - tracking the time it takes to resolve customer issues
Customer satisfaction - measuring how satisfied customers are with the service provided
- Q5. What is your NPS Score ? And what are your present score?
- Q6. How do you promoter from a detractor
- Ans.
To promote from a detractor, listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
Listen actively to their complaints and concerns
Empathize with their situation and show understanding
Offer solutions to address their issues
Follow up to ensure their satisfaction and resolve any remaining concerns
Provide exceptional customer service to create a positive experience
- Q7. How do you handle angry customer
- Q8. What do you know about Paypal and why do you want to work with paypal
- Q9. What is Repeat Rate ?
- Ans.
Repeat rate is the percentage of customers who return to make a purchase again.
Repeat rate is a metric used to measure customer loyalty.
It is calculated by dividing the number of repeat customers by the total number of customers.
A high repeat rate indicates that customers are satisfied with the product or service.
Repeat rate can be improved by providing excellent customer service and offering incentives for repeat purc
- Q10. What js E cheque ? And what is the time for its clearance
- Ans.
An e-cheque is an electronic version of a paper cheque that is used for making payments online.
E-cheques are created and signed digitally, eliminating the need for physical paper.
They are typically used for online transactions and can be deposited into a bank account electronically.
The clearance time for e-cheques varies depending on the bank and the specific transaction.
It can take anywhere from a few hours to several...
- Q11. What is chargeback and its process ?
- Ans.
Chargeback is a process where a customer disputes a transaction and requests a refund from their bank.
Chargeback occurs when a customer disputes a transaction and requests a refund from their bank.
The bank then investigates the claim and may issue a chargeback to the merchant.
The merchant can dispute the chargeback and provide evidence to support their case.
If the chargeback is successful, the customer receives a refun...
- Q12. What is customer Service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.
Aptitude test along with typing test
(2 Questions)
- Q1. Tell me about yourself? Why did you choose this company?
- Q2. What are you future goals? Roles and responsibilities.
Interview Preparation Tips
- Typing Speed
- Aptitude
- Self introduction
I applied via LinkedIn and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your previous roles and responsibilities
Very terrific and difficult
Selected
I applied via LinkedIn and was interviewed in Aug 2022. There were 3 interview rounds.
Basic test regarding English,basic mathematics and understanding different accents.
(5 Questions)
- Q1. Manager asks about previous experience (what have you done in previous organizations)?
- Q2. Are you able to work with rotational shift?
- Q3. Why are you leaving?
- Q4. Do you have any questions?
- Q5. Why do you want to join?
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. Communication is needed and know how the chat process or call process works
Interview Preparation Tips
- Communication Skills
I applied via LinkedIn and was interviewed in Jun 2022. There were 3 interview rounds.
It was checking your Grammer , letter writing and typing test
(12 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your hobby
- Q3. How did you manage an argument with your TL
- Q4. What are the metrics that you are working on
- Ans.
I am currently working on metrics such as first call resolution, average handling time, and customer satisfaction.
First call resolution - ensuring that customer issues are resolved on the first call
Average handling time - tracking the time it takes to resolve customer issues
Customer satisfaction - measuring how satisfied customers are with the service provided
- Q5. What is your NPS Score ? And what are your present score?
- Q6. How do you promoter from a detractor
- Ans.
To promote from a detractor, listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
Listen actively to their complaints and concerns
Empathize with their situation and show understanding
Offer solutions to address their issues
Follow up to ensure their satisfaction and resolve any remaining concerns
Provide exceptional customer service to create a positive experience
- Q7. How do you handle angry customer
- Q8. What do you know about Paypal and why do you want to work with paypal
- Q9. What is Repeat Rate ?
- Ans.
Repeat rate is the percentage of customers who return to make a purchase again.
Repeat rate is a metric used to measure customer loyalty.
It is calculated by dividing the number of repeat customers by the total number of customers.
A high repeat rate indicates that customers are satisfied with the product or service.
Repeat rate can be improved by providing excellent customer service and offering incentives for repeat purc
- Q10. What js E cheque ? And what is the time for its clearance
- Ans.
An e-cheque is an electronic version of a paper cheque that is used for making payments online.
E-cheques are created and signed digitally, eliminating the need for physical paper.
They are typically used for online transactions and can be deposited into a bank account electronically.
The clearance time for e-cheques varies depending on the bank and the specific transaction.
It can take anywhere from a few hours to several...
- Q11. What is chargeback and its process ?
- Ans.
Chargeback is a process where a customer disputes a transaction and requests a refund from their bank.
Chargeback occurs when a customer disputes a transaction and requests a refund from their bank.
The bank then investigates the claim and may issue a chargeback to the merchant.
The merchant can dispute the chargeback and provide evidence to support their case.
If the chargeback is successful, the customer receives a refun...
- Q12. What is customer Service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Mar 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Introduction and achievements
- Q2. Any questions about phone pay
- Q3. Any customer relate questions
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.
Aptitude test along with typing test
(2 Questions)
- Q1. Tell me about yourself? Why did you choose this company?
- Q2. What are you future goals? Roles and responsibilities.
Interview Preparation Tips
- Typing Speed
- Aptitude
- Self introduction
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Paytm Customer Service Agent Reviews and Ratings
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Rating in categories
|
Team Lead
2k
salaries
|  ₹2.2 L/yr - ₹9.4 L/yr |
|
Senior Software Engineer
1.4k
salaries
| ₹10 L/yr - ₹41 L/yr |
|
Software Engineer
1.4k
salaries
| ₹5.4 L/yr - ₹23 L/yr |
|
Sales Executive
960
salaries
| ₹1 L/yr - ₹6.4 L/yr |
|
Senior Associate
906
salaries
| ₹2.1 L/yr - ₹9 L/yr |
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