Care Health Insurance Agency Manager Interview Questions and Answers

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Q1. How i fix paytm account
Ans. 
To fix a Paytm account, follow these steps.
• Check if your account is blocked or suspended

• Verify your mobile number and email address

• Update your KYC details

• Contact Paytm customer support for further assistance
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Q2. How you treat consumer
Ans. 
I treat consumers with respect, empathy, and professionalism.
• I listen actively to their concerns and needs.

• I communicate clearly and honestly.

• I strive to provide excellent customer service.

• I am patient and understanding.

• I take responsibility for any mistakes and work to resolve issues quickly.

• I personalize my approach to each individual consumer.

• For example, if a customer is upset about a product, I offer a sincere apo...read more
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Q3. What you have to do when consumer have conplain
Ans. 
Address the complaint by actively listening, empathizing, and finding a solution.
• Listen actively to the consumer's complaint and let them express their concerns.

• Empathize with the consumer and acknowledge their frustration.

• Find a solution to the complaint and communicate it clearly to the consumer.

• Follow up with the consumer to ensure their satisfaction with the solution.
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