Zomato Interview Questions, Process, and Tips

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

What would you do if you had 2 million dollars right now , how would you spend it?

Q1. How would you handle a situation where a customer order is delayed?
Ans. 
I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.
• Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

• Investigate the reason for the delay by checking with the shipping carrier or internal processes.

• Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

• Provide regular updates t...read more
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Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
Ans. 
I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.
• Apologize sincerely to the customer for the inconvenience caused

• Offer a refund or replacement for the cancelled order

• Ensure the customer's next order is prioritized and expedited

• Provide a discount or voucher for their next order as a gesture of goodwill
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Q1. What are your current Key Result Areas (KRAs)?
Ans. 
My current KRAs include managing key accounts, developing relationships, achieving sales targets, and providing excellent customer service.
• Managing key accounts to ensure customer satisfaction and retention

• Developing strong relationships with clients to increase business opportunities

• Achieving sales targets by identifying new business opportunities and upselling products/services

• Providing excellent customer service by ...read more
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Q2. How would you onboard a restaurant that is making good sales orders per month without any marketing onto the Zomato platform?
Ans. 
I would create a tailored marketing plan to showcase the benefits of being on the Zomato platform.
• Conduct a thorough analysis of the restaurant's current sales and customer base

• Highlight the potential increase in visibility and reach by being on Zomato

• Offer a personalized onboarding process to address any concerns or questions the restaurant may have

• Provide training on how to optimize their Zomato profile and utilize t
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Q1. What are the typical data points you want to look at if you want to boost the sales of snacks in your hometown?
Ans. 
To boost snack sales in my hometown, I would look at data points such as customer demographics, popular snack preferences, competitor analysis, and sales trends.
• Customer demographics (age, gender, income level)

• Popular snack preferences in the area

• Competitor analysis (pricing, promotions, product offerings)

• Sales trends (seasonal variations, peak hours)
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Q2. How many kilos of chicken are bought in your hometown every day?
Ans. 
I do not have the specific data on the amount of chicken bought in my hometown daily.
• I do not have access to the exact sales data of chicken in my hometown.

• The amount of chicken bought daily can vary depending on factors like population size, dietary preferences, and cultural practices.

• One way to estimate the daily chicken consumption in a town is to consider the number of grocery stores or markets selling chicken and
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3 coding questions, medium

Q1. Related to string and prefix sum
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Q2. How priority queue works and its implementation using min heap
Ans. 
Priority queue is a data structure that stores elements based on their priority, allowing for efficient retrieval of the highest priority element.
• Priority queue can be implemented using a min heap, where the root node always contains the minimum element.

• Insertion: Add the new element to the end of the heap and then heapify up to maintain the min heap property.

• Deletion: Remove the root node (minimum element), move the l...read more
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