Zomato Key Account Manager Interview Questions, Process, and Tips

Q1. What motivates you to join Zomato?
Ans. 
I am motivated to join Zomato because of its innovative approach to the food industry and its strong reputation for customer satisfaction.
• Exciting opportunity to work with a leading company in the food industry

• Passion for food and interest in exploring new culinary experiences

• Desire to contribute to a company known for its customer-centric approach

• Opportunity to work in a dynamic and fast-paced environment

• Alignment wit...read more
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Q2. What are the reasons for your transition to a different industry?
Ans. 
Seeking new challenges and opportunities for growth in a different industry.
• Desire for new challenges and learning experiences

• Opportunity for personal and professional growth

• Interest in exploring different industries and markets
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What is the average number of orders Zomato receives in a specific city, or how many restaurants are available in that city?

Q1. How does Zomato generate revenue?
Ans. 
Zomato generates revenue through various sources including advertising, subscription services, and commission fees.
• Advertising: Zomato offers advertising space to restaurants and food delivery services on its platform.

• Subscription services: Zomato Gold is a subscription-based service that offers discounts and deals at partner restaurants.

• Commission fees: Zomato charges a commission fee to restaurants for orders placed
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Q2. What recent strategy has Zomato introduced in the market?
Ans. 
Zomato has recently introduced the 'Zomato Pro Plus' subscription service in the market.
• Zomato Pro Plus offers additional benefits such as priority delivery and exclusive discounts.

• The subscription service aims to enhance customer loyalty and increase revenue for the company.
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Q1. What are your current Key Result Areas (KRAs)?
Ans. 
My current KRAs include managing key accounts, developing relationships, achieving sales targets, and providing excellent customer service.
• Managing key accounts to ensure customer satisfaction and retention

• Developing strong relationships with clients to increase business opportunities

• Achieving sales targets by identifying new business opportunities and upselling products/services

• Providing excellent customer service by ...read more
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Q2. How would you onboard a restaurant that is making good sales orders per month without any marketing onto the Zomato platform?
Ans. 
I would create a tailored marketing plan to showcase the benefits of being on the Zomato platform.
• Conduct a thorough analysis of the restaurant's current sales and customer base

• Highlight the potential increase in visibility and reach by being on Zomato

• Offer a personalized onboarding process to address any concerns or questions the restaurant may have

• Provide training on how to optimize their Zomato profile and utilize t
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Q1. How will you convince a traditional restaurant (old restaurant, that does not believe in going online) to onboard on Zomato?
Ans. 
I would highlight the benefits of online presence, showcase success stories of similar restaurants, and offer a trial period.
• Explain the potential increase in visibility and customer reach by being listed on Zomato

• Share success stories of other traditional restaurants that have seen growth after joining Zomato

• Offer a trial period with no commitment to show the restaurant the potential benefits

• Provide support and guidan...read more
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Q1. Zomato takes 30% commission, competitors take 22% how will you convince the restaurant owner.
Ans. 
I will highlight the value Zomato provides beyond just commission rates.
• Emphasize the additional services and benefits Zomato offers, such as increased visibility, marketing support, and access to a larger customer base.

• Provide case studies or testimonials from other restaurants that have seen success with Zomato despite the higher commission rate.

• Negotiate with the restaurant owner to find a mutually beneficial soluti...read more
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Q2. Tell me about yourself
Ans. 
Experienced Key Account Manager with a proven track record of exceeding sales targets and building strong client relationships.
• Over 5 years of experience in key account management

• Successfully increased sales by 20% in the last fiscal year

• Strong communication and negotiation skills

• Ability to identify and capitalize on new business opportunities

• Managed key accounts such as Company A and Company B
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