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Zomato
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I was interviewed in Apr 2024.
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's query
Empathize with the customer's situation and show understanding
Provide clear and accurate solutions or information
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.
I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.
What people are saying about Zomato
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
General assessment about the job
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.
I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses and consumers.
It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...
Zomato is an online food ordering and restaurant discovery platform.
Allows users to search for restaurants based on location, cuisine, and price range
Provides menus, photos, and user reviews for each restaurant
Offers online ordering and delivery services in select cities
Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants
E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.
E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.
It provides accessibility to a wider range of products and services, especially for those living in remote areas.
E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
Prompt and courteous responses to customer inquiries
Timely resolution of customer issues
Personalized assistance tailored to individual customer needs
Going above and beyond to ensure customer satisfaction
Consistent follow-up to ensure customer needs are met
Examples: Providing a refund for a dissati...
A workplace with good service is essential for customer satisfaction and loyalty.
Providing prompt and efficient responses to customer inquiries
Ensuring clear communication and understanding of customer needs
Going above and beyond to exceed customer expectations
Training and empowering employees to deliver exceptional service
Implementing feedback mechanisms to continuously improve service quality
I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
based on 9 interviews
1 Interview rounds
based on 26 reviews
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