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Zomato Customer Care Executive Interview Questions, Process, and Tips
Top Zomato Customer Care Executive Interview Questions and Answers
- Q1. How E-commerce can help for the betterment of the future ?
- Q2. What is E-commerce?
- Q3. What is Zomato?
Zomato Customer Care Executive Interview Experiences
6 interviews found
Anonymous
Selected
I appeared for an interview in Apr 2024.
(1 Question)
- Q1. How will you handle customer query
- Ans.
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's query
Empathize with the customer's situation and show understanding
Provide clear and accurate solutions or information
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
(1 Question)
- Q1. Discussion on Salary
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Introduce yourself
- Ans. Hi my name is ........ I am from ........ I completed my graduation last year. I am a fresher so i can't say anything about my skills but i can assure you that if you'll give me a chance than I'll work hard for sure
I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self? Why we join you?
- Q2. What's your strength and weakness
- Q3. Tell me about your family background?
- Q4. Do you take responsibility
- Q5. Why should we hire you?
Interview Preparation Tips
What people are saying about Zomato
Selected
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic introduction
General assessment about the job
Interview Preparation Tips
Zomato interview questions for designations
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How did I clear interview and working experience with them ?
- Q2. Interview is not hard , basically they want you to do a online writing speed test and send a screenshot so that can be done by anyone you know , moreover they want to make sure you will remain with company...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is E-commerce?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses and consumers.
It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...
- Q2. What is Zomato?
- Ans.
Zomato is an online food ordering and restaurant discovery platform.
Allows users to search for restaurants based on location, cuisine, and price range
Provides menus, photos, and user reviews for each restaurant
Offers online ordering and delivery services in select cities
Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants
- Q3. How E-commerce can help for the betterment of the future ?
- Ans.
E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.
E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.
It provides accessibility to a wider range of products and services, especially for those living in remote areas.
E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...
Interview Preparation Tips
*Must use good English*.
Interview questions from similar companies
pullela aravind
I appeared for an interview before Sep 2016.
Interview Preparation Tips
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic
Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60
Skills: Communication And Confidence
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Online test was conducted on aptitude
Interview Preparation Tips
I appeared for an interview before Feb 2021.
(2 Questions)
- Q1. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q2. What we need to do in costumer service
- Ans.
Customer service requires active listening, empathy, problem-solving, and timely resolution of issues.
Listen actively to the customer's concerns and needs
Show empathy and understanding towards the customer's situation
Provide effective solutions to the customer's problems
Resolve issues in a timely and efficient manner
Maintain a positive and professional attitude throughout the interaction
Follow up with the customer to e...
Interview Preparation Tips
Zomato Interview FAQs
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Zomato Customer Care Executive Interview Process
based on 9 interviews
1 Interview rounds
- HR Round
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Zomato Customer Care Executive Reviews and Ratings
based on 26 reviews
Rating in categories
|
Key Account Manager
951
salaries
|  ₹4.5 L/yr - ₹13.9 L/yr |
|
Delivery Boy
908
salaries
| ₹0.4 L/yr - ₹5.4 L/yr |
|
Business Analyst
578
salaries
| ₹5 L/yr - ₹20 L/yr |
|
Senior Associate
311
salaries
| ₹3 L/yr - ₹10.9 L/yr |
|
Accounts Manager
292
salaries
| ₹4 L/yr - ₹13.2 L/yr |
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