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Zomato Customer Care Executive Interview Questions, Process, and Tips

Updated 8 May 2024

Top Zomato Customer Care Executive Interview Questions and Answers

Zomato Customer Care Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Apr 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. How will you handle customer query
  • Ans. 

    I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

    • Listen actively to understand the customer's query

    • Empathize with the customer's situation and show understanding

    • Provide clear and accurate solutions or information

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Discussion on Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering to the interviewer
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
  • Ans. Hi my name is ........ I am from ........ I completed my graduation last year. I am a fresher so i can't say anything about my skills but i can assure you that if you'll give me a chance than I'll work hard for sure
  • Answered Anonymously

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self? Why we join you?
  • Q2. What's your strength and weakness
  • Q3. Tell me about your family background?
  • Q4. Do you take responsibility
  • Q5. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and tell all things truly
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic introduction
Round 2 - Assignment 

General assessment about the job

Interview Preparation Tips

Interview preparation tips for other job seekers - Have confidance in your self and listen calmly the question and give answers

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How did I clear interview and working experience with them ?
  • Q2. Interview is not hard , basically they want you to do a online writing speed test and send a screenshot so that can be done by anyone you know , moreover they want to make sure you will remain with company...

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s easy not hard as I have mention previously

I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is E-commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services over the internet.

    • E-commerce involves online transactions between businesses and consumers.

    • It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.

    • Popular e-commerce platforms include Amazon, eBay, and Alibaba.

    • E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...

  • Answered by AI
  • Q2. What is Zomato?
  • Ans. 

    Zomato is an online food ordering and restaurant discovery platform.

    • Allows users to search for restaurants based on location, cuisine, and price range

    • Provides menus, photos, and user reviews for each restaurant

    • Offers online ordering and delivery services in select cities

    • Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants

  • Answered by AI
  • Q3. How E-commerce can help for the betterment of the future ?
  • Ans. 

    E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.

    • E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.

    • It provides accessibility to a wider range of products and services, especially for those living in remote areas.

    • E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and make sure that what you say have some meaning don't say anything just like that , think and then say .

*Must use good English*.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your aim? In ur job
  • Q2. Which location affects your work?
  • Q3. Which job likes new generation?
  • Q4. How can make money easy way?
  • Q5. Which way like by people?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make jobs easier for people in rural areas.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Round 2 - One-on-one 

(3 Questions)

  • Q1. What is the gud service?
  • Ans. 

    Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.

    • Prompt and courteous responses to customer inquiries

    • Timely resolution of customer issues

    • Personalized assistance tailored to individual customer needs

    • Going above and beyond to ensure customer satisfaction

    • Consistent follow-up to ensure customer needs are met

    • Examples: Providing a refund for a dissati...

  • Answered by AI
  • Q2. Any gk question
  • Q3. Work place in gud service
  • Ans. 

    A workplace with good service is essential for customer satisfaction and loyalty.

    • Providing prompt and efficient responses to customer inquiries

    • Ensuring clear communication and understanding of customer needs

    • Going above and beyond to exceed customer expectations

    • Training and empowering employees to deliver exceptional service

    • Implementing feedback mechanisms to continuously improve service quality

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - write a thoughtful cover letter and practice before an interview,
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Brief introducation
  • Q2. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in english
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you understand by Customer Service.
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself updated and Be confident, try to make eye contact with HR and the other team members. I said to make eye contact not to stare them.

Zomato Interview FAQs

How many rounds are there in Zomato Customer Care Executive interview?
Zomato interview process usually has 1-2 rounds. The most common rounds in the Zomato interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in Zomato Customer Care Executive interview?

Some of the top questions asked at the Zomato Customer Care Executive interview -

  1. How E-commerce can help for the betterment of the future...read more
  2. What is E-commer...read more
  3. What is Zoma...read more

Tell us how to improve this page.

Zomato Customer Care Executive Interview Process

based on 9 interviews

1 Interview rounds

  • HR Round
View more
Zomato Customer Care Executive Salary
based on 92 salaries
₹1.1 L/yr - ₹5 L/yr
18% more than the average Customer Care Executive Salary in India
View more details

Zomato Customer Care Executive Reviews and Ratings

based on 26 reviews

3.6/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

3.7

Salary

3.7

Job security

3.9

Company culture

3.8

Promotions

3.9

Work satisfaction

Explore 26 Reviews and Ratings
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