Zomato Customer Care Executive Interview Questions, Process, and Tips

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Q1. What is the gud service?
Ans. 
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
• Prompt and courteous responses to customer inquiries

• Timely resolution of customer issues

• Personalized assistance tailored to individual customer needs

• Going above and beyond to ensure customer satisfaction

• Consistent follow-up to ensure customer needs are met

• Examples: Providing a refund for a dissati...read more
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Q2. Any gk question
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Q3. Work place in gud service
Ans. 
A workplace with good service is essential for customer satisfaction and loyalty.
• Providing prompt and efficient responses to customer inquiries

• Ensuring clear communication and understanding of customer needs

• Going above and beyond to exceed customer expectations

• Training and empowering employees to deliver exceptional service

• Implementing feedback mechanisms to continuously improve service quality
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Q1. Brief introducation
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Q2. Past experiences
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Q1. Tell me about yourself
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Q1. What do you understand by Customer Service.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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