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Zomato Chat Support Executive Interview Questions and Answers

Updated 8 Feb 2025

Zomato Chat Support Executive Interview Experiences

8 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website

Round 1 - One-on-one 

(2 Questions)

  • Q1. Hi i am radha verma Job is work frome home fore need
  • Q2. Please my interview deat fixe mem
Round 2 - One-on-one 

(1 Question)

  • Q1. Please picup tha call me me
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why you appiled for this role?
  • Ans. 

    I applied for this role because I have a passion for helping customers and solving their problems.

    • I have strong communication skills and enjoy interacting with people.

    • I have previous experience in customer service roles where I have successfully resolved customer issues.

    • I am tech-savvy and enjoy troubleshooting technical problems.

    • I am a quick learner and can adapt to new systems and processes easily.

  • Answered by AI

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Costumer handling
  • Q2. Your introduction
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. About my self and ask the about my experience
  • Q2. About my self and ask the about my expectations
  • Q3. Ask the salry expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - I have a good knowledge of the customer service and I can easily handle the customer by chat/voice

Zomato interview questions for designations

 Chat and Email Support Executive

 (1)

 Chat Process

 (1)

 Online Chat Representative

 (1)

 Customer Support Executive

 (6)

 Costumer Support

 (2)

 Team Lead Operations

 (1)

 Senior CSA

 (1)

 Engineer- Customer Support

 (2)

I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Something tell about BPO CALL CENTRE,
  • Ans. 

    BPO CALL CENTRE is a business process outsourcing service that provides customer support through phone calls.

    • BPO CALL CENTRE stands for Business Process Outsourcing Call Centre.

    • It is a service that provides customer support through phone calls.

    • It is commonly used by companies to handle customer inquiries, complaints, and technical support.

    • BPO CALL CENTRE agents are trained to handle a variety of customer issues and pro...

  • Answered by AI
  • Q2. Customer Support, zomato explain Somthing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and handle it while they are asking about your skills

I applied via Company Website and was interviewed in Aug 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your typing speed.
  • Q2. Good communication skills in English

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear interviews just you are suceed

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Where do you see yourself in five years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Use simple,active , statement.it is best to clear statement with strong verbs to effectively outline your skills and ability.

Interview Questionnaire 

1 Question

  • Q1. What important things should be followed when you are in conversation with the customers?
  • Ans. 

    Active listening, empathy, clear communication, problem-solving, and follow-up are important when conversing with customers.

    • Listen actively to the customer's concerns and needs.

    • Show empathy and understanding towards their situation.

    • Communicate clearly and effectively, avoiding technical jargon.

    • Offer solutions and problem-solving strategies.

    • Follow up with the customer to ensure their satisfaction and address any further

  • Answered by AI

Interview questions from similar companies

I applied via Walk-in and was interviewed in Nov 2021. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  Why English should be business language?
  • Ans. 

    English should be the business language due to its global reach and effectiveness in communication.

    • English is the most widely spoken language in the world, making it a common medium for international business communication.

    • English is the language of technology, science, and commerce, enabling seamless collaboration and exchange of ideas.

    • Using English as the business language ensures a level playing field for all partic...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive not create hesitation.

Interview Questionnaire 

3 Questions

  • Q1. What is the use of chat prosses in amazon
  • Q2. What work we should do in amazon
  • Q3. Is any targets in chat process
  • Ans. 

    Targets may or may not be present in chat process depending on the company's policies.

    • Some companies may have targets for response time, customer satisfaction, or sales.

    • Targets can help motivate employees and improve performance.

    • However, unrealistic targets can lead to stress and burnout.

    • It is important to clarify the targets and expectations before starting the job.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - What is ur shortterm goal..

Zomato Interview FAQs

How many rounds are there in Zomato Chat Support Executive interview?
Zomato interview process usually has 1-2 rounds. The most common rounds in the Zomato interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Zomato Chat Support Executive interview?

Some of the top questions asked at the Zomato Chat Support Executive interview -

  1. What important things should be followed when you are in conversation with the ...read more
  2. Something tell about BPO CALL CENT...read more
  3. Hi i am radha verma Job is work frome home fore n...read more

Tell us how to improve this page.

Zomato Chat Support Executive Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more

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Zomato Chat Support Executive Salary
based on 57 salaries
₹1.1 L/yr - ₹7.8 L/yr
6% more than the average Chat Support Executive Salary in India
View more details

Zomato Chat Support Executive Reviews and Ratings

based on 17 reviews

4.2/5

Rating in categories

4.2

Skill development

4.3

Work-life balance

4.0

Salary

3.9

Job security

3.9

Company culture

3.7

Promotions

4.0

Work satisfaction

Explore 17 Reviews and Ratings
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