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Zomato
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I applied via Company Website
I applied for this role because I have a passion for helping customers and solving their problems.
I have strong communication skills and enjoy interacting with people.
I have previous experience in customer service roles where I have successfully resolved customer issues.
I am tech-savvy and enjoy troubleshooting technical problems.
I am a quick learner and can adapt to new systems and processes easily.
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
What people are saying about Zomato
I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.
Zomato interview questions for designations
I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.
BPO CALL CENTRE is a business process outsourcing service that provides customer support through phone calls.
BPO CALL CENTRE stands for Business Process Outsourcing Call Centre.
It is a service that provides customer support through phone calls.
It is commonly used by companies to handle customer inquiries, complaints, and technical support.
BPO CALL CENTRE agents are trained to handle a variety of customer issues and pro...
I applied via Company Website and was interviewed in Aug 2021. There were 5 interview rounds.
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Active listening, empathy, clear communication, problem-solving, and follow-up are important when conversing with customers.
Listen actively to the customer's concerns and needs.
Show empathy and understanding towards their situation.
Communicate clearly and effectively, avoiding technical jargon.
Offer solutions and problem-solving strategies.
Follow up with the customer to ensure their satisfaction and address any further
I applied via Walk-in and was interviewed in Nov 2021. There were 6 interview rounds.
English should be the business language due to its global reach and effectiveness in communication.
English is the most widely spoken language in the world, making it a common medium for international business communication.
English is the language of technology, science, and commerce, enabling seamless collaboration and exchange of ideas.
Using English as the business language ensures a level playing field for all partic...
Targets may or may not be present in chat process depending on the company's policies.
Some companies may have targets for response time, customer satisfaction, or sales.
Targets can help motivate employees and improve performance.
However, unrealistic targets can lead to stress and burnout.
It is important to clarify the targets and expectations before starting the job.
based on 4 interviews
Interview experience
based on 17 reviews
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