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BigBasket Chat Support Executive Interview Questions and Answers

Updated 29 Jun 2022

BigBasket Chat Support Executive Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Email Writing 

(1 Question)

  • Q1. How will you write an email to customer regarding order delivery status?
  • Ans. 

    To write an email to a customer regarding order delivery status.

    • Start with a greeting and thank the customer for their order.

    • Provide the order number and expected delivery date.

    • If there is a delay, apologize and explain the reason.

    • Offer a solution or compensation if necessary.

    • End with a thank you and a call to action to contact support if needed.

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test - Min 30wpm
Round 3 - One-on-one 

(1 Question)

  • Q1. Write any recent watched movie story in English of at least full page?
  • Ans. 

    A recent watched movie story

    • Title: The Invisible Man

    • Genre: Thriller, Horror

    • Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.

    • Themes: Domestic abuse, gaslighting, psychological trauma

    • Main characters: Cecilia Kass, Adrian Griffin

    • Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit

    • Ending: Cecilia out...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn Basic Email writing tips, Typing more than 30wpm, spontaneously can write any topic upto one full page with neat sentence formation. Simple!

Interview questions from similar companies

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About online shopping

Interview Preparation Tips

Interview preparation tips for other job seekers - They check whether you are fluent in english and hindi
Versant test

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles

I applied via Company Website and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Online 

(1 Question)

  • Q1. My strength is positive attitude and my skills
Round 2 - One-on-one 

(1 Question)

  • Q1. My age my name my qualification my parents name
  • Ans. My name is Rahul Karmakar my age is 18+ my qualification 12 pass out on 22 my father name is Usharanjan Karmakar
  • Answered by Rahul Karmakar
Round 3 - HR 

(4 Questions)

  • Q1. My name my qualification my skills my job experience
  • Q2. My job experience my strength
  • Q3. My address my personal information
  • Q4. My weeknss my name my date of birth my college name

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir I am student and i am fresher and looking for a job please I need a job because my family problem
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
  • Answered Anonymously
  • Q2. What you understand by customer supports ?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.

    • Customer support involves addressing customer inquiries and concerns

    • It includes providing product information, troubleshooting, and resolving complaints

    • Customer support can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfa...

  • Answered by AI
  • Q3. Why you want to join bpo ?
  • Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
  • Answered Anonymously
  • Q4. Where you want to see you self after 5 years?
  • Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
  • Answered Anonymously
  • Q5. What is your salary expectation?
  • Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
  • Answered Anonymously
  • Q6. Anything you want to ask from me about this company and about work profile ?
  • Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite.

I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction in
  • Q2. Other job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam freshers this role customer help line service

I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. Why should I hire you
  • Q3. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - First you should take time and after that you can give answer properly

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Round 2 - HR 

(1 Question)

  • Q1. Give you Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Very Easy and they give you the time.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you like ok
  • Q2. Any question for me
Round 3 - One-on-one 

(4 Questions)

  • Q1. I am very confident . I am ready
  • Q2. I am hard working.
  • Q3. I am good listener
  • Q4. I am cold gusy
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BigBasket Interview FAQs

How many rounds are there in BigBasket Chat Support Executive interview?
BigBasket interview process usually has 3 rounds. The most common rounds in the BigBasket interview process are Typing Test and One-on-one Round.
How to prepare for BigBasket Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BigBasket. The most common topics and skills that interviewers at BigBasket expect are Communication, Customer Service, MIN, Typing Speed and Writing Skills.
What are the top questions asked in BigBasket Chat Support Executive interview?

Some of the top questions asked at the BigBasket Chat Support Executive interview -

  1. How will you write an email to customer regarding order delivery stat...read more
  2. Typing Test - Min 30...read more

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BigBasket Chat Support Executive Salary
based on 60 salaries
₹1.9 L/yr - ₹3.3 L/yr
18% less than the average Chat Support Executive Salary in India
View more details

BigBasket Chat Support Executive Reviews and Ratings

based on 10 reviews

3.2/5

Rating in categories

2.9

Skill development

2.9

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2.6

Salary

3.6

Job security

3.1

Company culture

2.6

Promotions

3.0

Work satisfaction

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