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BigBasket Chat Support Executive Interview Questions and Answers

Updated 29 Jun 2022

BigBasket Chat Support Executive Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Email Writing 

(1 Question)

  • Q1. How will you write an email to customer regarding order delivery status?
  • Ans. 

    To write an email to a customer regarding order delivery status.

    • Start with a greeting and thank the customer for their order.

    • Provide the order number and expected delivery date.

    • If there is a delay, apologize and explain the reason.

    • Offer a solution or compensation if necessary.

    • End with a thank you and a call to action to contact support if needed.

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test - Min 30wpm
Round 3 - One-on-one 

(1 Question)

  • Q1. Write any recent watched movie story in English of at least full page?
  • Ans. 

    A recent watched movie story

    • Title: The Invisible Man

    • Genre: Thriller, Horror

    • Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.

    • Themes: Domestic abuse, gaslighting, psychological trauma

    • Main characters: Cecilia Kass, Adrian Griffin

    • Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit

    • Ending: Cecilia out...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn Basic Email writing tips, Typing more than 30wpm, spontaneously can write any topic upto one full page with neat sentence formation. Simple!

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All about customer's queries and how we will be able to to solve them.

Interview Preparation Tips

Interview preparation tips for other job seekers - None

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Difference between empathy and sympathy
  • Q2. What is inbound and outbound calls
  • Ans. 

    Inbound calls are received by the company, while outbound calls are made by the company.

    • Inbound calls are from customers or clients to the company.

    • Outbound calls are from the company to customers or clients.

    • Inbound calls are usually related to customer support or sales.

    • Outbound calls are usually related to sales or marketing.

    • Examples of inbound calls include customer inquiries, complaints, and support requests.

    • Examples...

  • Answered by AI
  • Q3. Speak on a topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever you say.

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About online shopping

Interview Preparation Tips

Interview preparation tips for other job seekers - They check whether you are fluent in english and hindi
Versant test

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative

Interview Questionnaire 

1 Question

  • Q1. If I were hired for the position, would I be going through any training prior to actually starting the work?
Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. About yoursself what your exp
Round 2 - HR 

(1 Question)

  • Q1. No round complete
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test contain logical part , reasoning part and competitive English part .

Round 2 - HR 

(1 Question)

  • Q1. Tell us about yourself was the question because I was a fresher.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me experience which company
  • Q2. What's your post in company

Interview Preparation Tips

Interview preparation tips for other job seekers - No any update for me , this company

BigBasket Interview FAQs

How many rounds are there in BigBasket Chat Support Executive interview?
BigBasket interview process usually has 3 rounds. The most common rounds in the BigBasket interview process are Typing Test and One-on-one Round.
How to prepare for BigBasket Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BigBasket. The most common topics and skills that interviewers at BigBasket expect are Communication, Customer Service, MIN, Typing Speed and Writing Skills.
What are the top questions asked in BigBasket Chat Support Executive interview?

Some of the top questions asked at the BigBasket Chat Support Executive interview -

  1. How will you write an email to customer regarding order delivery stat...read more
  2. Typing Test - Min 30...read more

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BigBasket Chat Support Executive Salary
based on 60 salaries
₹1.9 L/yr - ₹3.3 L/yr
19% less than the average Chat Support Executive Salary in India
View more details

BigBasket Chat Support Executive Reviews and Ratings

based on 10 reviews

3.2/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.6

Salary

3.6

Job security

3.1

Company culture

2.6

Promotions

3.0

Work satisfaction

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