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Uber Customer Support Executive Interview Questions and Answers

Updated 19 Apr 2024

Uber Customer Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Difference between empathy and sympathy
  • Q2. What is inbound and outbound calls
  • Ans. 

    Inbound calls are received by the company, while outbound calls are made by the company.

    • Inbound calls are from customers or clients to the company.

    • Outbound calls are from the company to customers or clients.

    • Inbound calls are usually related to customer support or sales.

    • Outbound calls are usually related to sales or marketing.

    • Examples of inbound calls include customer inquiries, complaints, and support requests.

    • Examples...

  • Answered by AI
  • Q3. Speak on a topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever you say.

Interview Questionnaire 

1 Question

  • Q1. If I were hired for the position, would I be going through any training prior to actually starting the work?

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About online shopping

Interview Preparation Tips

Interview preparation tips for other job seekers - They check whether you are fluent in english and hindi
Versant test
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Briefing about company, roles and responsibility and personal interview a d salary expectation
  • Q2. Tell me about your yourself
  • Q3. What are your salary expectation
Round 3 - One-on-one 

(2 Questions)

  • Q1. More detail info about company
  • Q2. Personal as well as english proficiency
Round 4 - Behavioral 

(1 Question)

  • Q1. Formal Intro to team leader

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jan 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

Online test depends upon aptitude, verbal communication

Round 2 - Group Discussion 

General knowledge topics

Round 3 - Technical 

(1 Question)

  • Q1. Telephonic round
Round 4 - One-on-one 

(1 Question)

  • Q1. Self introduction, general topics

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place to work
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. Tel me about your self
  • Q3. Previous experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
  • Answered Anonymously
  • Q2. What you understand by customer supports ?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.

    • Customer support involves addressing customer inquiries and concerns

    • It includes providing product information, troubleshooting, and resolving complaints

    • Customer support can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfa...

  • Answered by AI
  • Q3. Why you want to join bpo ?
  • Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
  • Answered Anonymously
  • Q4. Where you want to see you self after 5 years?
  • Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
  • Answered Anonymously
  • Q5. What is your salary expectation?
  • Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
  • Answered Anonymously
  • Q6. Anything you want to ask from me about this company and about work profile ?
  • Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Typing Test 

(1 Question)

  • Q1. No question only typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - Typist test for customer support executive role...speed should more than 30 and accuracy above 98%.....and second round Hr Round ..where they ask self introduction..abt recent watch movie....abt Bangalore...and last round based on scenario based questions..it's conducted in zoom meeting like what you will do when customer raised query of expiry product....some questions like this .. Communication is important...
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Uber Interview FAQs

How many rounds are there in Uber Customer Support Executive interview?
Uber interview process usually has 1 rounds. The most common rounds in the Uber interview process are HR.

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Uber Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
Uber Customer Support Executive Salary
based on 43 salaries
₹1.5 L/yr - ₹3 L/yr
20% less than the average Customer Support Executive Salary in India
View more details

Uber Customer Support Executive Reviews and Ratings

based on 8 reviews

3.5/5

Rating in categories

2.8

Skill development

3.2

Work-life balance

3.1

Salary

2.6

Job security

3.7

Company culture

2.8

Promotions

3.7

Work satisfaction

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