Uber
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I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.
Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.
Revie...
Random case study on user acquisition
Panel asked about case study
I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.
These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.
Metrics for a newly setup Airtel Customer Care Center
Average response time for customer queries
Customer satisfaction score
Number of resolved complaints per day
Employee productivity and efficiency
Call abandonment rate
First call resolution rate
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
Measure response time to customer inquiries or issues to ensure timely assistance.
Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.
Monitor resolution rate to see how efficiently is...
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.
Provide additional training or resources to help improve the team member's performance.
Set clear performance expectations and goals for the team member to work towards.
Regularly monitor and provid...
KPI & Metrics how will u design
Top trending discussions
I applied via LinkedIn and was interviewed in Aug 2020. There were 4 interview rounds.
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
The shortcut key for copy is Ctrl+C.
The shortcut key for copy is commonly used in various applications.
In Windows, the shortcut key for copy is Ctrl+C.
In Mac, the shortcut key for copy is Command+C.
I applied via Company Website and was interviewed before Apr 2021. There were 3 interview rounds.
I applied via Approached by Company and was interviewed in Apr 2022. There was 1 interview round.
The Operational Manager oversees daily operations, manages staff, ensures efficiency, and implements strategies to meet goals.
Supervising and coordinating daily operations
Managing staff and assigning tasks
Developing and implementing strategies to improve efficiency
Setting and meeting operational goals
Monitoring performance and making adjustments as needed
Some of the top questions asked at the Uber Operations Manager interview -
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