Uber
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I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.
Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.
Revie...
Random case study on user acquisition
Panel asked about case study
I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.
These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.
Metrics for a newly setup Airtel Customer Care Center
Average response time for customer queries
Customer satisfaction score
Number of resolved complaints per day
Employee productivity and efficiency
Call abandonment rate
First call resolution rate
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
Measure response time to customer inquiries or issues to ensure timely assistance.
Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.
Monitor resolution rate to see how efficiently is...
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.
Provide additional training or resources to help improve the team member's performance.
Set clear performance expectations and goals for the team member to work towards.
Regularly monitor and provid...
KPI & Metrics how will u design
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before May 2020. There were 5 interview rounds.
I applied via LinkedIn and was interviewed in Aug 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.
How many DE is required in Peak vs Non Peak Hours
I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.
Attrition can be handled by identifying root causes, improving employee engagement, offering career development opportunities, and conducting exit interviews.
Identify root causes of attrition through data analysis and employee feedback.
Improve employee engagement through regular communication, recognition, and feedback.
Offer career development opportunities to retain top talent.
Conduct exit interviews to gather insight
Some of the top questions asked at the Uber Operations Manager interview -
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