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Uber Operations Manager Interview Questions and Answers

Updated 23 Dec 2024

Uber Operations Manager Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Do RCA on why tides dropped in the last month for Uber?
  • Ans. 

    The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.

    • Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.

    • Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.

    • Revie...

  • Answered by AI
Round 2 - Case Study 

Random case study on user acquisition

Round 3 - Group Discussion 

Panel asked about case study

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Round 2 - One-on-one 

(3 Questions)

  • Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
  • Ans. 

    Metrics for a newly setup Airtel Customer Care Center

    • Average response time for customer queries

    • Customer satisfaction score

    • Number of resolved complaints per day

    • Employee productivity and efficiency

    • Call abandonment rate

    • First call resolution rate

  • Answered by AI
  • Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
  • Ans. 

    Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.

    • Measure response time to customer inquiries or issues to ensure timely assistance.

    • Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

    • Monitor resolution rate to see how efficiently is...

  • Answered by AI
  • Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
  • Ans. 

    I would address the issue through coaching, training, setting clear expectations, and monitoring progress.

    • Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

    • Provide additional training or resources to help improve the team member's performance.

    • Set clear performance expectations and goals for the team member to work towards.

    • Regularly monitor and provid...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Know all about the role you have applied for. Try and Connect with someone from Uber who is already in the role and might be able to give you some tips.
Know about the person taking your interview and what positions did he hold earlier. This might not be a tie breaker but helps to know whom are you interviewing with and sometimes helps with some brownie points with the simple fact that you researched well.

Operations Manager Interview Questions Asked at Other Companies

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Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

KPI & Metrics how will u design

Round 3 - One-on-one 

(1 Question)

  • Q1. Case study - new product launcg how will u price

Interview questions from similar companies

I applied via LinkedIn and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Leadership principles- scenario based

Interview Preparation Tips

Interview preparation tips for other job seekers - Only narrate real experiences nothing made up. Be ready to dive deep to find answers, try to be analytical and structured while answering - Google STAR approach and read up about leadership principles. Take responsibility especially if mistakes

Interview Questionnaire 

2 Questions

  • Q1. Why you choose amazon?
  • Q2. What is your expectation?

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. 3 to 4 rounds of Interview. Questions will be based on Amazon Leadership Principles... Situation based questions.. use SBI or STAR method to answer..

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through Amazon Leadership Principles...

Interview Questionnaire 

1 Question

  • Q1. What is the short cut key copy?
  • Ans. 

    The shortcut key for copy is Ctrl+C.

    • The shortcut key for copy is commonly used in various applications.

    • In Windows, the shortcut key for copy is Ctrl+C.

    • In Mac, the shortcut key for copy is Command+C.

  • Answered by AI

I applied via Company Website and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Case Study 
Round 3 - Case Study 

Interview Preparation Tips

Topics to prepare for Amazon Operations Manager interview:
  • Amazon Leadership Principles
Interview preparation tips for other job seekers - Go through Amazon Leadership Principles. Most of the questions will be based on the principles. All situation questions...

I applied via Approached by Company and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. I am working at bigbasket.com in 7 year till now

Interview Preparation Tips

Interview preparation tips for other job seekers - Operation and logistics job regarding
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Previous company details
  • Q2. Job role and responsibilities
  • Ans. 

    The Operational Manager oversees daily operations, manages staff, ensures efficiency, and implements strategies to meet goals.

    • Supervising and coordinating daily operations

    • Managing staff and assigning tasks

    • Developing and implementing strategies to improve efficiency

    • Setting and meeting operational goals

    • Monitoring performance and making adjustments as needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical and smart work
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Uber Interview FAQs

How many rounds are there in Uber Operations Manager interview?
Uber interview process usually has 2-3 rounds. The most common rounds in the Uber interview process are Group Discussion, One-on-one Round and Technical.
How to prepare for Uber Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Uber. The most common topics and skills that interviewers at Uber expect are Analytical, SQL, Consulting, Operations and Project Management.
What are the top questions asked in Uber Operations Manager interview?

Some of the top questions asked at the Uber Operations Manager interview -

  1. What are the metrics you would measure for a newly setup Airtel Customer Care C...read more
  2. How will you measure the performance of your customer care executive ? What tar...read more
  3. case study - new product launcg how will u pr...read more

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Uber Operations Manager Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
Uber Operations Manager Salary
based on 47 salaries
₹8.9 L/yr - ₹36 L/yr
99% more than the average Operations Manager Salary in India
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Uber Operations Manager Reviews and Ratings

based on 3 reviews

3.3/5

Rating in categories

3.6

Skill development

3.3

Work-life balance

4.9

Salary

2.3

Job security

3.2

Company culture

2.6

Promotions

2.7

Work satisfaction

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