Swiggy Operations Manager Interview Questions and Answers

Q1. Awareness of technologies
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Q1. 5s must be follow
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Q2. Always in discipline at operational work
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All operational floor discussion

Floor handling, management, all inventory

Q1. Current salary expectations
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Q1. Food safety knowledge
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Q2. HACCP KNOWLEDGE
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It was an assignment to find out the top suppliers

Q1. How did you scale up business in your last job ?
Ans. 
I scaled up business in my last job by implementing new marketing strategies, expanding our client base, and optimizing operational processes.
• Implemented new marketing strategies to attract more customers

• Expanded client base through targeted outreach and networking

• Optimized operational processes to increase efficiency and productivity
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Q2. If two people are performing equally well, whom will you promote and on what basis?
Ans. 
Promotion should be based on additional skills, potential for growth, and alignment with company values.
• Consider additional skills or qualifications that one candidate may have that the other does not

• Assess the potential for growth and development in each candidate

• Evaluate how well each candidate aligns with the company's values and culture
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Q1. RCA on reduction in orders
Ans. 
Root Cause Analysis (RCA) on reduction in orders involves identifying underlying reasons for decrease in order volume.
• Review historical order data to identify trends or patterns

• Analyze market conditions or competitor actions that may have impacted orders

• Assess any changes in customer preferences or buying behavior

• Evaluate internal factors such as pricing changes, product availability, or marketing strategies

• Consider ex...read more
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Q2. RCA on reduction in GMV
Ans. 
Perform Root Cause Analysis (RCA) to identify reasons for reduction in Gross Merchandise Value (GMV)
• Review sales data to identify trends and patterns

• Investigate changes in marketing strategies or promotions

• Assess impact of external factors like economic conditions or competition

• Analyze customer feedback and complaints for insights

• Consider operational issues such as inventory management or pricing strategies
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Q1. Previous organisations experience
Ans. 
I have over 10 years of experience in operations management, with a focus on streamlining processes and improving efficiency.
• Implemented lean manufacturing principles to reduce production costs by 15%

• Led a team in restructuring supply chain logistics, resulting in a 20% decrease in lead times

• Developed and implemented KPIs to track operational performance and drive continuous improvement
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Q2. Salary expectations
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Q3. Self introduction
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Q4. Education and previous kanowledge
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Q5. Salary expansions
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Q1. General breifing and experience
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Q1. Project related experience
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Q1. Payments operation and partnership related questions
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Q1. Head of operations
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