Senior Executive Operations

100+ Senior Executive Operations Interview Questions and Answers

Updated 24 Feb 2025
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Q1. In 1 day how many veh can be loaded and unloaded with dock man power count of 14.

Ans.

The dock can load and unload approximately X number of vehicles in a day with 14 dock workers.

  • The number of vehicles that can be loaded and unloaded in a day depends on various factors such as the size of the vehicles, the type of goods being transported, and the efficiency of the dock workers.

  • Assuming an average of 30 minutes per vehicle, 14 dock workers can load and unload approximately 56 vehicles in an 8-hour shift.

  • However, this number can vary depending on the specific c...read more

Q2. How many man power does it take to unload 32ft veh.

Ans.

It depends on the weight of the vehicle and the items being unloaded.

  • The weight of the vehicle and the items being unloaded will determine the number of manpower needed.

  • If the items are heavy, it may require more manpower.

  • If the items are fragile, it may require more manpower to ensure safe unloading.

  • The type of equipment available for unloading may also affect the number of manpower needed.

  • It is important to assess the situation and determine the appropriate number of manpow...read more

Senior Executive Operations Interview Questions and Answers for Freshers

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Q3. What is the last CTC and what do you expect?

Ans.

I am currently earning a CTC of $150,000. I expect a competitive salary based on my experience and the responsibilities of the Senior Executive Operations role.

  • My current CTC is $150,000

  • I am looking for a competitive salary

  • Salary expectations will be based on my experience and the responsibilities of the role

Q4. How bank generate income from saving account?

Ans.

Banks generate income from saving accounts through interest rates and fees.

  • Banks offer interest rates on savings accounts, which is a percentage of the account balance paid to the account holder.

  • Banks may charge fees for certain transactions or services related to the savings account.

  • Banks may also invest the funds from savings accounts to generate additional income.

  • The income generated from savings accounts is a source of revenue for the bank.

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Q5. How to manage inventory and what are the key areas to work in ?

Ans.

Effective inventory management involves forecasting demand, optimizing stock levels, and monitoring performance.

  • Forecast demand accurately to avoid stockouts or overstocking

  • Optimize stock levels by setting reorder points and safety stock levels

  • Monitor inventory performance through metrics such as inventory turnover and carrying costs

  • Implement inventory management software to automate processes and improve accuracy

  • Regularly review and update inventory policies and procedures

  • Co...read more

Q6. What is time motion study, why it's necessary tool in big HUB.

Ans.

Time motion study is a method of analyzing work processes to improve efficiency and productivity.

  • It involves breaking down tasks into smaller components and measuring the time taken for each component.

  • The data collected is used to identify areas for improvement and to develop more efficient work processes.

  • For example, in a big HUB, time motion study can be used to optimize the flow of goods and reduce the time taken for processing and handling.

  • It can also help to identify bot...read more

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Q7. Why it is not possible to update the attendance in end of the month..?

Ans.

Updating attendance at the end of the month may lead to errors due to delayed reporting, lack of real-time data, and potential discrepancies.

  • Attendance data may not be up-to-date if updated only at the end of the month

  • Real-time tracking of attendance allows for immediate corrections and adjustments

  • Delayed reporting can result in inaccuracies and discrepancies in attendance records

Q8. What actions would you take in the event of a power failure or Distributed Control System (DCS) failure?

Ans.

In the event of a power failure or DCS failure, I would take immediate actions to ensure minimal disruption to operations.

  • Notify relevant personnel and stakeholders about the situation

  • Activate backup power sources if available

  • Implement emergency shutdown procedures to prevent damage to equipment

  • Troubleshoot the cause of the failure and work towards restoring power or DCS functionality

  • Communicate updates and progress to all parties involved

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Q9. Standard unloading time of 32ft veh.

Ans.

Standard unloading time of 32ft veh is approximately 2-3 hours.

  • Factors affecting unloading time include type of cargo, loading equipment, and number of personnel.

  • For example, unloading a 32ft vehicle carrying loose cargo with a forklift and two personnel may take 2 hours.

  • However, unloading a 32ft vehicle carrying palletized cargo with a manual pallet jack and one personnel may take 3 hours.

Q10. What is your process-related knowledge, and why did you choose Concentrix over other companies?

Ans.

I have extensive process-related knowledge gained through years of experience in operations management. I chose Concentrix for its reputation for excellence and opportunities for growth.

  • Extensive experience in operations management, including process optimization and efficiency improvement

  • Strong understanding of industry best practices and standards

  • Proven track record of successfully implementing process improvements in previous roles

  • Chose Concentrix for its reputation for ex...read more

Q11. What is more important for you problem solving orattending a meeting?

Ans.

Problem solving is more important as it leads to effective decision making and meeting outcomes.

  • Problem solving helps in identifying the root cause of the issue and finding a solution.

  • Effective problem solving leads to better decision making in meetings.

  • Attending a meeting without problem solving may result in ineffective outcomes.

  • Problem solving skills are essential for a Senior Executive Operations role.

Q12. Something incident was happened, So you are the concern person who take care of the shift control . What you do at the time

Ans.

As the shift control person, I would immediately assess the situation, gather information, and take appropriate actions to resolve the incident.

  • Assess the severity and impact of the incident

  • Notify relevant stakeholders and authorities

  • Implement necessary measures to mitigate further damage

  • Coordinate with the team to address the incident

  • Document the incident and its resolution for future reference

Q13. What are the alternatives required for disbursed the LAP case if borrower don't have the required documents as per the checklist.

Ans.

Explore alternative options such as obtaining a letter of explanation, conducting a site visit, or verifying income through bank statements.

  • Request a letter of explanation from the borrower detailing the reason for missing documents.

  • Conduct a site visit to verify the borrower's identity and assess the property.

  • Verify the borrower's income through bank statements or other financial records.

  • Consider accepting alternative documents that may provide similar information to the req...read more

Q14. can you describe your experience in handling customer queries and complaints?

Ans.

I have extensive experience in handling customer queries and complaints, ensuring timely and satisfactory resolutions.

  • Implemented a customer service training program for staff to effectively address customer concerns

  • Utilized a CRM system to track and resolve customer issues in a timely manner

  • Developed a feedback system to gather customer input and improve service quality

  • Resolved a high-profile customer complaint by offering a personalized solution

  • Managed a team of customer se...read more

Q15. What is the source of income of bank?

Ans.

Banks earn income through various sources including interest on loans, fees for services, and investments.

  • Interest on loans

  • Fees for services such as account maintenance, ATM usage, and wire transfers

  • Investments in stocks, bonds, and other financial instruments

  • Credit card interest and fees

  • Foreign exchange transactions

  • Mortgage servicing fees

  • Merchant services

  • Insurance products

  • Wealth management services

Q16. What is the due date of filing GSTR 1 and 3B

Ans.

GSTR 1 is due on the 10th of the following month, while GSTR 3B is due on the 20th of the following month.

  • GSTR 1 is due on the 10th of the following month

  • GSTR 3B is due on the 20th of the following month

Q17. Explain the actual key are which you are doing daily basis

Ans.

As Senior Executive Operations, my key areas include managing daily operations, overseeing staff, ensuring quality control, and implementing strategies for growth.

  • Managing daily operations to ensure smooth functioning of the organization

  • Overseeing staff to ensure they are meeting performance targets and providing necessary support

  • Ensuring quality control by implementing processes and procedures to maintain high standards

  • Implementing strategies for growth by analyzing market t...read more

Q18. If company set new process then what is the strategy for work if process are new to them

Ans.

The strategy for working with new processes involves understanding, training, and implementation.

  • Understand the new process thoroughly

  • Train employees on the new process

  • Implement the new process gradually

  • Monitor and evaluate the effectiveness of the new process

  • Make necessary adjustments to the process as needed

Q19. What are the key principles of inventory management and auditing?

Ans.

Key principles of inventory management and auditing include accuracy, consistency, transparency, and regular monitoring.

  • Accuracy in recording and tracking inventory levels to prevent stockouts or overstocking.

  • Consistency in following established procedures for ordering, receiving, and storing inventory.

  • Transparency in documenting all inventory transactions and maintaining clear records.

  • Regular monitoring of inventory levels, turnover rates, and discrepancies to identify and a...read more

Q20. Why sometimes orders automatically gets cancelled on Flipkart?

Ans.

Orders on Flipkart may get automatically cancelled due to various reasons such as payment failure, stock unavailability, or seller cancellation.

  • Payment failure: If the payment for the order is not successful, the order may get cancelled.

  • Stock unavailability: If the item ordered is out of stock, the order may get cancelled.

  • Seller cancellation: Sometimes sellers may cancel orders due to various reasons.

  • Technical issues: Occasionally, technical glitches on the platform may lead ...read more

Q21. How to perform bank reconciliation in tally?

Ans.

Bank reconciliation in Tally involves matching the bank statement with the company's accounting records.

  • Ensure all transactions in Tally match those in the bank statement

  • Identify and rectify any discrepancies

  • Update Tally with any missing transactions or corrections

  • Reconcile closing balances between Tally and bank statement

  • Generate reconciliation report for audit trail

Q22. Can you work late setting, if yes then why?

Ans.

Yes, I can work late if necessary to ensure operations run smoothly and deadlines are met.

  • I am committed to ensuring the success of the operations and meeting deadlines.

  • I understand that sometimes working late may be necessary to handle unexpected issues or complete urgent tasks.

  • I have experience working late when needed in previous roles to ensure project completion.

  • I am dedicated to the success of the team and the organization, and will do what it takes to achieve our goals...read more

Q23. What is the length of the pole from the current distance?

Ans.

The length of the pole from the current distance can be calculated using trigonometry.

  • Use trigonometry to calculate the length of the pole

  • Measure the angle of elevation from the current distance to the top of the pole

  • Use the tangent function to find the length of the pole

Q24. What is your understanding of the telecom process, and can you explain it?

Ans.

Telecom process involves the transmission of information through electronic means using various technologies and networks.

  • Telecom process involves the transmission of voice, data, and video over long distances.

  • It includes various components such as network infrastructure, communication devices, and protocols.

  • Examples of telecom processes include making phone calls, sending text messages, and accessing the internet.

Q25. What is the xrtical parameters in Compounding.?

Ans.

Vertical parameters in compounding refer to the factors that affect the quality and consistency of compounded medications.

  • Vertical parameters include ingredients used, equipment calibration, mixing techniques, and environmental conditions.

  • Examples of vertical parameters in compounding are proper measuring of ingredients, maintaining proper temperature and humidity levels, and using appropriate mixing methods.

  • Ensuring accurate documentation and following established protocols ...read more

Q26. How to manage shrink? And control damage in aisles?

Ans.

To manage shrink and control damage in aisles, implement strict inventory management, train employees, and use technology.

  • Implement strict inventory management to track products and identify any discrepancies

  • Train employees on proper handling and storage of products to prevent damage

  • Use technology such as CCTV cameras and RFID tags to monitor and prevent theft and damage

  • Regularly conduct audits to identify any issues and take corrective action

  • Collaborate with suppliers to ens...read more

Q27. What would you do if return period is expired and customer come after policy

Ans.

Handle the situation with empathy and find a suitable solution for the customer.

  • Apologize to the customer for the inconvenience

  • Explain the policy clearly but empathetically

  • Offer alternative solutions such as store credit or exchange

  • Escalate to a manager if necessary

Q28. What are the documents required in loan against property?

Ans.

Documents required for loan against property include proof of identity, address, income, property documents, and bank statements.

  • Proof of identity (such as Aadhar card, passport, PAN card)

  • Proof of address (such as utility bills, rental agreement)

  • Income documents (such as salary slips, income tax returns)

  • Property documents (such as title deed, sale deed)

  • Bank statements (to show repayment capacity)

Q29. What are the process and the product knowledge ?

Ans.

Process knowledge refers to understanding the steps involved in completing a task, while product knowledge refers to understanding the features and benefits of a particular product.

  • Process knowledge involves understanding the steps involved in completing a task or project

  • Product knowledge involves understanding the features and benefits of a particular product

  • Process knowledge is important for ensuring efficiency and effectiveness in operations

  • Product knowledge is important f...read more

Q30. Are you familiar with the concepts of printing and packaging?

Ans.

Yes, I am familiar with the concepts of printing and packaging.

  • I have experience working with various printing techniques such as offset, digital, and screen printing.

  • I am knowledgeable about different types of packaging materials and methods, including corrugated boxes, shrink wrap, and blister packaging.

  • I understand the importance of packaging design in marketing and branding strategies.

Q31. What is SCM? What is lean Supply chain? What is GRN, crossdock? Diff between Cross dock and outbound.

Ans.

SCM stands for Supply Chain Management, lean Supply chain focuses on minimizing waste, GRN is Goods Receipt Note, crossdock is a logistics strategy, and the main difference between cross dock and outbound is the direction of movement.

  • SCM involves the management of the flow of goods and services from the point of origin to the point of consumption.

  • Lean Supply chain aims to minimize waste and increase efficiency by eliminating non-value adding activities.

  • GRN is a document used ...read more

Q32. What do you know about inventory management?

Ans.

Inventory management involves overseeing the flow of goods from manufacturers to warehouses to retailers, ensuring optimal levels are maintained.

  • Inventory management involves tracking and controlling the flow of goods from manufacturers to warehouses to retailers.

  • It includes forecasting demand, setting reorder points, and managing stock levels to prevent stockouts or overstocking.

  • Efficient inventory management can help reduce costs, improve customer satisfaction, and increase...read more

Q33. What do you know abouy customer service ?

Ans.

Customer service is the provision of assistance and support to customers before, during, and after purchase.

  • Customer service involves understanding the needs and expectations of customers

  • It includes effective communication, problem-solving, and conflict resolution skills

  • Providing timely and accurate information to customers is crucial

  • Going above and beyond to exceed customer expectations can lead to customer loyalty and positive word-of-mouth

  • Examples of good customer service ...read more

Q34. What's cycle count. How to manage inventory at a store.

Ans.

Cycle count is a method of inventory management where a small portion of inventory is counted on a regular basis to ensure accuracy.

  • Cycle count involves counting a subset of inventory items on a regular basis instead of doing a full physical inventory count all at once.

  • It helps in identifying discrepancies in inventory levels, locating missing items, and improving overall accuracy.

  • Cycle count can be scheduled based on ABC analysis, historical data, or random selection of item...read more

Q35. How you are managing technical operations

Ans.

I manage technical operations by overseeing processes, implementing strategies, and ensuring efficiency.

  • Developing and implementing operational policies and procedures

  • Monitoring and analyzing key performance indicators

  • Identifying areas for improvement and implementing solutions

  • Collaborating with cross-functional teams to optimize operations

  • Ensuring compliance with industry regulations and standards

Q36. Give me details about the data visualisation tools you have worked on

Ans.

I have experience working with Tableau, Power BI, and Google Data Studio for data visualization.

  • Proficient in creating interactive dashboards and reports using Tableau

  • Utilized Power BI for data analysis and visualization to track key performance indicators

  • Experience in designing visually appealing charts and graphs in Google Data Studio

Q37. What is your current CTC in hand?

Ans.

I am currently earning a salary of INR 15 lakhs per annum.

  • My current CTC in hand is INR 15 lakhs per annum.

  • This includes my base salary, bonuses, and other benefits.

  • I am open to discussing compensation for this role based on the responsibilities and expectations.

  • I am also willing to negotiate based on the overall package offered.

Q38. How would you handle multiple location with 100% accuracy

Ans.

Implementing standardized processes, utilizing technology, and regular audits

  • Implement standardized processes across all locations to ensure consistency and accuracy

  • Utilize technology such as centralized software systems for real-time tracking and reporting

  • Conduct regular audits and inspections to identify and address any discrepancies or issues

  • Provide comprehensive training to staff at all locations to ensure understanding and adherence to protocols

Q39. How can equipment health status be checked

Ans.

Equipment health status can be checked through regular maintenance, monitoring of performance metrics, and utilizing diagnostic tools.

  • Regular maintenance schedules to ensure equipment is functioning properly

  • Monitoring performance metrics such as temperature, pressure, and vibration levels

  • Utilizing diagnostic tools like infrared thermography, ultrasonic testing, and oil analysis

  • Implementing condition monitoring systems to track equipment health in real-time

Q40. How many members worked for LMS..?

Ans.

There were 50 members who worked for LMS.

  • LMS had a total of 50 employees.

  • The workforce at LMS consisted of 50 individuals.

  • The team at LMS comprised 50 members.

Q41. What is the highest temperature you have handled?

Ans.

I have experience handling temperatures up to 500 degrees Fahrenheit in a manufacturing setting.

  • Handled temperatures up to 500 degrees Fahrenheit in a manufacturing environment

  • Experience with operating machinery and equipment at high temperatures

  • Implemented safety protocols to ensure proper handling of high temperatures

Q42. Do no press back sapce key to improve quality

Ans.

The question is asking the candidate to type without using the backspace key to test their attention to detail and accuracy.

  • Focus on typing accurately the first time to avoid needing to use the backspace key

  • Proofread your work before submitting to catch any errors

  • Practice typing without relying on the backspace key to improve your accuracy

Q43. What is TFF..? Why we perform..?

Ans.

TFF stands for Time, Frequency, and Flow. It is performed to analyze and optimize processes by measuring and controlling these parameters.

  • TFF is used in various industries such as manufacturing, telecommunications, and transportation to improve efficiency and productivity.

  • By analyzing time, frequency, and flow, organizations can identify bottlenecks, reduce waste, and enhance overall performance.

  • For example, in manufacturing, TFF can help streamline production processes by id...read more

Q44. What qualities will you see in TL?

Ans.

A TL should possess strong leadership skills, excellent communication abilities, problem-solving capabilities, and the ability to motivate and support team members.

  • Strong leadership skills

  • Excellent communication abilities

  • Problem-solving capabilities

  • Ability to motivate and support team members

Q45. What do you know about transaction monitoring

Ans.

Transaction monitoring involves tracking and analyzing financial transactions to detect suspicious activities.

  • Transaction monitoring is a process used by financial institutions to identify and prevent money laundering, fraud, and other illegal activities.

  • It involves monitoring customer transactions in real-time or retrospectively to identify any unusual patterns or behaviors.

  • Automated transaction monitoring systems use algorithms and rules to flag potentially suspicious trans...read more

Q46. How to satisfied customer and employees

Ans.

By providing excellent customer service and creating a positive work environment for employees.

  • Listen to customer feedback and address any concerns promptly

  • Train employees to prioritize customer satisfaction

  • Recognize and reward employees for their hard work

  • Create a positive work culture that values employee well-being

  • Offer competitive salaries and benefits to attract and retain top talent

Q47. What is saving account?

Ans.

A savings account is a type of bank account where you can deposit and withdraw money, earn interest on the balance, and usually have limited transactions.

  • Savings account is a type of deposit account offered by banks and credit unions

  • It allows you to save money and earn interest on the balance

  • The interest rate is usually lower than other investment options

  • There are often limits on the number of transactions you can make per month

  • Savings accounts are FDIC insured up to $250,000...read more

Q48. What is COGS, explain it's components?

Ans.

COGS stands for Cost of Goods Sold, it includes direct costs associated with producing goods or services.

  • COGS includes costs of raw materials, labor, and manufacturing overhead

  • It does not include indirect costs like marketing or distribution expenses

  • COGS is used to calculate gross profit by subtracting it from total revenue

  • Example: If a company sells a product for $100 and COGS is $60, the gross profit is $40

Q49. How go is excel knowledge? Reports ?

Ans.

I have advanced Excel knowledge and experience in creating detailed reports.

  • Proficient in using advanced Excel functions and formulas

  • Experience in creating complex spreadsheets and data analysis

  • Skilled in generating detailed reports for senior management

  • Familiar with data visualization tools like pivot tables and charts

Q50. How do you handle an upset customer

Ans.

I listen to their concerns, empathize with them, and offer a solution to their problem.

  • Listen actively to their concerns

  • Empathize with their situation

  • Offer a solution to their problem

  • Apologize for any inconvenience caused

  • Follow up to ensure their satisfaction

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