Senior Executive Operations
100+ Senior Executive Operations Interview Questions and Answers
Q1. In 1 day how many veh can be loaded and unloaded with dock man power count of 14.
The dock can load and unload approximately X number of vehicles in a day with 14 dock workers.
The number of vehicles that can be loaded and unloaded in a day depends on various factors such as the size of the vehicles, the type of goods being transported, and the efficiency of the dock workers.
Assuming an average of 30 minutes per vehicle, 14 dock workers can load and unload approximately 56 vehicles in an 8-hour shift.
However, this number can vary depending on the specific c...read more
Q2. How many man power does it take to unload 32ft veh.
It depends on the weight of the vehicle and the items being unloaded.
The weight of the vehicle and the items being unloaded will determine the number of manpower needed.
If the items are heavy, it may require more manpower.
If the items are fragile, it may require more manpower to ensure safe unloading.
The type of equipment available for unloading may also affect the number of manpower needed.
It is important to assess the situation and determine the appropriate number of manpow...read more
Senior Executive Operations Interview Questions and Answers for Freshers
Q3. What is the last CTC and what do you expect?
I am currently earning a CTC of $150,000. I expect a competitive salary based on my experience and the responsibilities of the Senior Executive Operations role.
My current CTC is $150,000
I am looking for a competitive salary
Salary expectations will be based on my experience and the responsibilities of the role
Q4. How bank generate income from saving account?
Banks generate income from saving accounts through interest rates and fees.
Banks offer interest rates on savings accounts, which is a percentage of the account balance paid to the account holder.
Banks may charge fees for certain transactions or services related to the savings account.
Banks may also invest the funds from savings accounts to generate additional income.
The income generated from savings accounts is a source of revenue for the bank.
Q5. How to manage inventory and what are the key areas to work in ?
Effective inventory management involves forecasting demand, optimizing stock levels, and monitoring performance.
Forecast demand accurately to avoid stockouts or overstocking
Optimize stock levels by setting reorder points and safety stock levels
Monitor inventory performance through metrics such as inventory turnover and carrying costs
Implement inventory management software to automate processes and improve accuracy
Regularly review and update inventory policies and procedures
Co...read more
Q6. What is time motion study, why it's necessary tool in big HUB.
Time motion study is a method of analyzing work processes to improve efficiency and productivity.
It involves breaking down tasks into smaller components and measuring the time taken for each component.
The data collected is used to identify areas for improvement and to develop more efficient work processes.
For example, in a big HUB, time motion study can be used to optimize the flow of goods and reduce the time taken for processing and handling.
It can also help to identify bot...read more
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Q7. Why it is not possible to update the attendance in end of the month..?
Updating attendance at the end of the month may lead to errors due to delayed reporting, lack of real-time data, and potential discrepancies.
Attendance data may not be up-to-date if updated only at the end of the month
Real-time tracking of attendance allows for immediate corrections and adjustments
Delayed reporting can result in inaccuracies and discrepancies in attendance records
Q8. What actions would you take in the event of a power failure or Distributed Control System (DCS) failure?
In the event of a power failure or DCS failure, I would take immediate actions to ensure minimal disruption to operations.
Notify relevant personnel and stakeholders about the situation
Activate backup power sources if available
Implement emergency shutdown procedures to prevent damage to equipment
Troubleshoot the cause of the failure and work towards restoring power or DCS functionality
Communicate updates and progress to all parties involved
Senior Executive Operations Jobs
Q9. Standard unloading time of 32ft veh.
Standard unloading time of 32ft veh is approximately 2-3 hours.
Factors affecting unloading time include type of cargo, loading equipment, and number of personnel.
For example, unloading a 32ft vehicle carrying loose cargo with a forklift and two personnel may take 2 hours.
However, unloading a 32ft vehicle carrying palletized cargo with a manual pallet jack and one personnel may take 3 hours.
Q10. What is your process-related knowledge, and why did you choose Concentrix over other companies?
I have extensive process-related knowledge gained through years of experience in operations management. I chose Concentrix for its reputation for excellence and opportunities for growth.
Extensive experience in operations management, including process optimization and efficiency improvement
Strong understanding of industry best practices and standards
Proven track record of successfully implementing process improvements in previous roles
Chose Concentrix for its reputation for ex...read more
Q11. What is more important for you problem solving orattending a meeting?
Problem solving is more important as it leads to effective decision making and meeting outcomes.
Problem solving helps in identifying the root cause of the issue and finding a solution.
Effective problem solving leads to better decision making in meetings.
Attending a meeting without problem solving may result in ineffective outcomes.
Problem solving skills are essential for a Senior Executive Operations role.
Q12. Something incident was happened, So you are the concern person who take care of the shift control . What you do at the time
As the shift control person, I would immediately assess the situation, gather information, and take appropriate actions to resolve the incident.
Assess the severity and impact of the incident
Notify relevant stakeholders and authorities
Implement necessary measures to mitigate further damage
Coordinate with the team to address the incident
Document the incident and its resolution for future reference
Q13. What are the alternatives required for disbursed the LAP case if borrower don't have the required documents as per the checklist.
Explore alternative options such as obtaining a letter of explanation, conducting a site visit, or verifying income through bank statements.
Request a letter of explanation from the borrower detailing the reason for missing documents.
Conduct a site visit to verify the borrower's identity and assess the property.
Verify the borrower's income through bank statements or other financial records.
Consider accepting alternative documents that may provide similar information to the req...read more
Q14. can you describe your experience in handling customer queries and complaints?
I have extensive experience in handling customer queries and complaints, ensuring timely and satisfactory resolutions.
Implemented a customer service training program for staff to effectively address customer concerns
Utilized a CRM system to track and resolve customer issues in a timely manner
Developed a feedback system to gather customer input and improve service quality
Resolved a high-profile customer complaint by offering a personalized solution
Managed a team of customer se...read more
Q15. What is the source of income of bank?
Banks earn income through various sources including interest on loans, fees for services, and investments.
Interest on loans
Fees for services such as account maintenance, ATM usage, and wire transfers
Investments in stocks, bonds, and other financial instruments
Credit card interest and fees
Foreign exchange transactions
Mortgage servicing fees
Merchant services
Insurance products
Wealth management services
Q16. What is the due date of filing GSTR 1 and 3B
GSTR 1 is due on the 10th of the following month, while GSTR 3B is due on the 20th of the following month.
GSTR 1 is due on the 10th of the following month
GSTR 3B is due on the 20th of the following month
Q17. Explain the actual key are which you are doing daily basis
As Senior Executive Operations, my key areas include managing daily operations, overseeing staff, ensuring quality control, and implementing strategies for growth.
Managing daily operations to ensure smooth functioning of the organization
Overseeing staff to ensure they are meeting performance targets and providing necessary support
Ensuring quality control by implementing processes and procedures to maintain high standards
Implementing strategies for growth by analyzing market t...read more
Q18. If company set new process then what is the strategy for work if process are new to them
The strategy for working with new processes involves understanding, training, and implementation.
Understand the new process thoroughly
Train employees on the new process
Implement the new process gradually
Monitor and evaluate the effectiveness of the new process
Make necessary adjustments to the process as needed
Q19. What are the key principles of inventory management and auditing?
Key principles of inventory management and auditing include accuracy, consistency, transparency, and regular monitoring.
Accuracy in recording and tracking inventory levels to prevent stockouts or overstocking.
Consistency in following established procedures for ordering, receiving, and storing inventory.
Transparency in documenting all inventory transactions and maintaining clear records.
Regular monitoring of inventory levels, turnover rates, and discrepancies to identify and a...read more
Q20. Why sometimes orders automatically gets cancelled on Flipkart?
Orders on Flipkart may get automatically cancelled due to various reasons such as payment failure, stock unavailability, or seller cancellation.
Payment failure: If the payment for the order is not successful, the order may get cancelled.
Stock unavailability: If the item ordered is out of stock, the order may get cancelled.
Seller cancellation: Sometimes sellers may cancel orders due to various reasons.
Technical issues: Occasionally, technical glitches on the platform may lead ...read more
Q21. How to perform bank reconciliation in tally?
Bank reconciliation in Tally involves matching the bank statement with the company's accounting records.
Ensure all transactions in Tally match those in the bank statement
Identify and rectify any discrepancies
Update Tally with any missing transactions or corrections
Reconcile closing balances between Tally and bank statement
Generate reconciliation report for audit trail
Q22. Can you work late setting, if yes then why?
Yes, I can work late if necessary to ensure operations run smoothly and deadlines are met.
I am committed to ensuring the success of the operations and meeting deadlines.
I understand that sometimes working late may be necessary to handle unexpected issues or complete urgent tasks.
I have experience working late when needed in previous roles to ensure project completion.
I am dedicated to the success of the team and the organization, and will do what it takes to achieve our goals...read more
Q23. What is the length of the pole from the current distance?
The length of the pole from the current distance can be calculated using trigonometry.
Use trigonometry to calculate the length of the pole
Measure the angle of elevation from the current distance to the top of the pole
Use the tangent function to find the length of the pole
Q24. What is your understanding of the telecom process, and can you explain it?
Telecom process involves the transmission of information through electronic means using various technologies and networks.
Telecom process involves the transmission of voice, data, and video over long distances.
It includes various components such as network infrastructure, communication devices, and protocols.
Examples of telecom processes include making phone calls, sending text messages, and accessing the internet.
Q25. What is the xrtical parameters in Compounding.?
Vertical parameters in compounding refer to the factors that affect the quality and consistency of compounded medications.
Vertical parameters include ingredients used, equipment calibration, mixing techniques, and environmental conditions.
Examples of vertical parameters in compounding are proper measuring of ingredients, maintaining proper temperature and humidity levels, and using appropriate mixing methods.
Ensuring accurate documentation and following established protocols ...read more
Q26. How to manage shrink? And control damage in aisles?
To manage shrink and control damage in aisles, implement strict inventory management, train employees, and use technology.
Implement strict inventory management to track products and identify any discrepancies
Train employees on proper handling and storage of products to prevent damage
Use technology such as CCTV cameras and RFID tags to monitor and prevent theft and damage
Regularly conduct audits to identify any issues and take corrective action
Collaborate with suppliers to ens...read more
Q27. What would you do if return period is expired and customer come after policy
Handle the situation with empathy and find a suitable solution for the customer.
Apologize to the customer for the inconvenience
Explain the policy clearly but empathetically
Offer alternative solutions such as store credit or exchange
Escalate to a manager if necessary
Q28. What are the documents required in loan against property?
Documents required for loan against property include proof of identity, address, income, property documents, and bank statements.
Proof of identity (such as Aadhar card, passport, PAN card)
Proof of address (such as utility bills, rental agreement)
Income documents (such as salary slips, income tax returns)
Property documents (such as title deed, sale deed)
Bank statements (to show repayment capacity)
Q29. What are the process and the product knowledge ?
Process knowledge refers to understanding the steps involved in completing a task, while product knowledge refers to understanding the features and benefits of a particular product.
Process knowledge involves understanding the steps involved in completing a task or project
Product knowledge involves understanding the features and benefits of a particular product
Process knowledge is important for ensuring efficiency and effectiveness in operations
Product knowledge is important f...read more
Q30. Are you familiar with the concepts of printing and packaging?
Yes, I am familiar with the concepts of printing and packaging.
I have experience working with various printing techniques such as offset, digital, and screen printing.
I am knowledgeable about different types of packaging materials and methods, including corrugated boxes, shrink wrap, and blister packaging.
I understand the importance of packaging design in marketing and branding strategies.
Q31. What is SCM? What is lean Supply chain? What is GRN, crossdock? Diff between Cross dock and outbound.
SCM stands for Supply Chain Management, lean Supply chain focuses on minimizing waste, GRN is Goods Receipt Note, crossdock is a logistics strategy, and the main difference between cross dock and outbound is the direction of movement.
SCM involves the management of the flow of goods and services from the point of origin to the point of consumption.
Lean Supply chain aims to minimize waste and increase efficiency by eliminating non-value adding activities.
GRN is a document used ...read more
Q32. What do you know about inventory management?
Inventory management involves overseeing the flow of goods from manufacturers to warehouses to retailers, ensuring optimal levels are maintained.
Inventory management involves tracking and controlling the flow of goods from manufacturers to warehouses to retailers.
It includes forecasting demand, setting reorder points, and managing stock levels to prevent stockouts or overstocking.
Efficient inventory management can help reduce costs, improve customer satisfaction, and increase...read more
Q33. What do you know abouy customer service ?
Customer service is the provision of assistance and support to customers before, during, and after purchase.
Customer service involves understanding the needs and expectations of customers
It includes effective communication, problem-solving, and conflict resolution skills
Providing timely and accurate information to customers is crucial
Going above and beyond to exceed customer expectations can lead to customer loyalty and positive word-of-mouth
Examples of good customer service ...read more
Q34. What's cycle count. How to manage inventory at a store.
Cycle count is a method of inventory management where a small portion of inventory is counted on a regular basis to ensure accuracy.
Cycle count involves counting a subset of inventory items on a regular basis instead of doing a full physical inventory count all at once.
It helps in identifying discrepancies in inventory levels, locating missing items, and improving overall accuracy.
Cycle count can be scheduled based on ABC analysis, historical data, or random selection of item...read more
Q35. How you are managing technical operations
I manage technical operations by overseeing processes, implementing strategies, and ensuring efficiency.
Developing and implementing operational policies and procedures
Monitoring and analyzing key performance indicators
Identifying areas for improvement and implementing solutions
Collaborating with cross-functional teams to optimize operations
Ensuring compliance with industry regulations and standards
Q36. Give me details about the data visualisation tools you have worked on
I have experience working with Tableau, Power BI, and Google Data Studio for data visualization.
Proficient in creating interactive dashboards and reports using Tableau
Utilized Power BI for data analysis and visualization to track key performance indicators
Experience in designing visually appealing charts and graphs in Google Data Studio
Q37. What is your current CTC in hand?
I am currently earning a salary of INR 15 lakhs per annum.
My current CTC in hand is INR 15 lakhs per annum.
This includes my base salary, bonuses, and other benefits.
I am open to discussing compensation for this role based on the responsibilities and expectations.
I am also willing to negotiate based on the overall package offered.
Q38. How would you handle multiple location with 100% accuracy
Implementing standardized processes, utilizing technology, and regular audits
Implement standardized processes across all locations to ensure consistency and accuracy
Utilize technology such as centralized software systems for real-time tracking and reporting
Conduct regular audits and inspections to identify and address any discrepancies or issues
Provide comprehensive training to staff at all locations to ensure understanding and adherence to protocols
Q39. How can equipment health status be checked
Equipment health status can be checked through regular maintenance, monitoring of performance metrics, and utilizing diagnostic tools.
Regular maintenance schedules to ensure equipment is functioning properly
Monitoring performance metrics such as temperature, pressure, and vibration levels
Utilizing diagnostic tools like infrared thermography, ultrasonic testing, and oil analysis
Implementing condition monitoring systems to track equipment health in real-time
Q40. How many members worked for LMS..?
There were 50 members who worked for LMS.
LMS had a total of 50 employees.
The workforce at LMS consisted of 50 individuals.
The team at LMS comprised 50 members.
Q41. What is the highest temperature you have handled?
I have experience handling temperatures up to 500 degrees Fahrenheit in a manufacturing setting.
Handled temperatures up to 500 degrees Fahrenheit in a manufacturing environment
Experience with operating machinery and equipment at high temperatures
Implemented safety protocols to ensure proper handling of high temperatures
Q42. Do no press back sapce key to improve quality
The question is asking the candidate to type without using the backspace key to test their attention to detail and accuracy.
Focus on typing accurately the first time to avoid needing to use the backspace key
Proofread your work before submitting to catch any errors
Practice typing without relying on the backspace key to improve your accuracy
Q43. What is TFF..? Why we perform..?
TFF stands for Time, Frequency, and Flow. It is performed to analyze and optimize processes by measuring and controlling these parameters.
TFF is used in various industries such as manufacturing, telecommunications, and transportation to improve efficiency and productivity.
By analyzing time, frequency, and flow, organizations can identify bottlenecks, reduce waste, and enhance overall performance.
For example, in manufacturing, TFF can help streamline production processes by id...read more
Q44. What qualities will you see in TL?
A TL should possess strong leadership skills, excellent communication abilities, problem-solving capabilities, and the ability to motivate and support team members.
Strong leadership skills
Excellent communication abilities
Problem-solving capabilities
Ability to motivate and support team members
Q45. What do you know about transaction monitoring
Transaction monitoring involves tracking and analyzing financial transactions to detect suspicious activities.
Transaction monitoring is a process used by financial institutions to identify and prevent money laundering, fraud, and other illegal activities.
It involves monitoring customer transactions in real-time or retrospectively to identify any unusual patterns or behaviors.
Automated transaction monitoring systems use algorithms and rules to flag potentially suspicious trans...read more
Q46. How to satisfied customer and employees
By providing excellent customer service and creating a positive work environment for employees.
Listen to customer feedback and address any concerns promptly
Train employees to prioritize customer satisfaction
Recognize and reward employees for their hard work
Create a positive work culture that values employee well-being
Offer competitive salaries and benefits to attract and retain top talent
Q47. What is saving account?
A savings account is a type of bank account where you can deposit and withdraw money, earn interest on the balance, and usually have limited transactions.
Savings account is a type of deposit account offered by banks and credit unions
It allows you to save money and earn interest on the balance
The interest rate is usually lower than other investment options
There are often limits on the number of transactions you can make per month
Savings accounts are FDIC insured up to $250,000...read more
Q48. What is COGS, explain it's components?
COGS stands for Cost of Goods Sold, it includes direct costs associated with producing goods or services.
COGS includes costs of raw materials, labor, and manufacturing overhead
It does not include indirect costs like marketing or distribution expenses
COGS is used to calculate gross profit by subtracting it from total revenue
Example: If a company sells a product for $100 and COGS is $60, the gross profit is $40
Q49. How go is excel knowledge? Reports ?
I have advanced Excel knowledge and experience in creating detailed reports.
Proficient in using advanced Excel functions and formulas
Experience in creating complex spreadsheets and data analysis
Skilled in generating detailed reports for senior management
Familiar with data visualization tools like pivot tables and charts
Q50. How do you handle an upset customer
I listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up to ensure their satisfaction
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