100+ Operations Associate Interview Questions and Answers

To handle a bulk of invoices, prioritize tasks, use organizational tools, and establish a systematic workflow.

• Prioritize tasks based on due dates and importance

• Utilize organizational tools such as spreadsheets or project management software

• Establish a systematic workflow by breaking down the bulk into manageable chunks

• Allocate dedicated time slots for invoice processing

• Communicate with relevant stakeholders to ensure timely payments

• Automate repetitive tasks using technology i...read more

There are several types of motor insurance available.

• Third-party insurance

• Comprehensive insurance

• Collision insurance

• Uninsured/Underinsured motorist insurance

• Personal injury protection (PIP) insurance

An invoice copy typically includes details such as the company name, address, invoice number, date, items purchased, quantities, prices, and total amount due.

• Company name and address

• Invoice number

• Date of invoice

• Items purchased

• Quantities of items

• Prices of items

• Total amount due

Back compression is the resistance of the engine to turn over during starting due to high pressure in the combustion chamber.

• Occurs when the engine is turned off with the throttle open, causing fuel and air to be trapped in the combustion chamber

• When the engine is started again, the trapped fuel and air are compressed, creating high pressure and resistance to turning over

• Can cause damage to the starter motor and battery if excessive

• Can be prevented by turning off the engine w...read more

P2P stands for peer-to-peer, a decentralized network where participants can directly interact and share resources without a central authority.

• P2P networks allow users to share files, data, or resources directly with each other.

• These networks eliminate the need for intermediaries or central servers.

• Examples of P2P networks include BitTorrent for file sharing and Bitcoin for decentralized digital currency.

• P2P networks can be used for various purposes such as file sharing, commu...read more

SoftBank Group is the major shareholder of OYO rooms.

• SoftBank Group holds a significant stake in OYO rooms.

• SoftBank's investment in OYO rooms has helped the company expand globally.

• Other major shareholders of OYO rooms include Lightspeed Venture Partners and Sequoia Capital.

Equity refers to ownership in a company. Derivatives are financial instruments derived from underlying assets. Bonds are debt securities.

• Equity represents ownership in a company and can be in the form of common stock or preferred stock.

• Derivatives are financial instruments that derive their value from underlying assets such as stocks, bonds, or commodities. Examples include futures, options, and swaps.

• Bonds are debt securities issued by companies or governments to raise capit...read more

Swaption is an option to enter into an interest rate swap. OTC and non-OTC differ in terms of trading venue.

• Swaption is an option to enter into an interest rate swap

• OTC (over-the-counter) swaptions are traded directly between two parties, while non-OTC swaptions are traded on an exchange

• Options are contracts that give the holder the right, but not the obligation, to buy or sell an underlying asset at a predetermined price

• Call options give the holder the right to buy the under...read more

Selling a refrigerator in Antarctica requires highlighting its unique features and benefits for survival in extreme cold temperatures.

• Emphasize the refrigerator's ability to maintain a consistent and low temperature, ensuring food preservation in the harsh Antarctic climate.

• Highlight the energy efficiency of the refrigerator, as it would be crucial in a remote location with limited power sources.

• Mention the spacious storage capacity of the refrigerator, allowing users to stor...read more

Yes, I once made an error in processing a customer order, but it was caught during the quality check process.

• Made an error in processing a customer order by entering the wrong quantity

• Error was caught during the quality check process before the order was shipped out

• Implemented double-checking procedures to prevent similar errors in the future

The number of pillars in a car varies depending on the make and model.

• Most cars have four pillars: A-pillar, B-pillar, C-pillar, and D-pillar.

• Some cars may have additional pillars for structural support or design purposes.

• The A-pillar is located at the front of the car and supports the windshield.

• The B-pillar is located between the front and rear doors and supports the roof.

• The C-pillar is located at the rear of the car and supports the rear windshield.

• The D-pillar is located...read more

Idea of operation refers to the concept or plan behind a particular operation or process.

• It involves understanding the purpose and goals of the operation

• It includes identifying the necessary resources and steps to achieve the desired outcome

• Examples include developing a marketing campaign or implementing a new software system

Shipping process involves the handling, packaging, and transportation of goods from one location to another.

• Shipping process includes order processing, packaging, labeling, and transportation.

• It involves selecting the appropriate shipping method based on factors like cost, speed, and destination.

• Tracking and monitoring shipments to ensure timely delivery is a crucial part of the process.

• Shipping process may involve customs clearance for international shipments.

• Efficient shipp...read more

I approach conflict by actively listening, seeking to understand the other person's perspective, and finding a mutually beneficial solution.

• I remain calm and composed during the conflict

• I try to understand the other person's point of view

• I communicate my own perspective clearly and respectfully

• I work towards finding a mutually beneficial solution

• I am open to compromise and negotiation

• I seek guidance from a supervisor if necessary

A customer support executive should possess excellent communication skills, empathy, patience, problem-solving ability, and product knowledge.

• Excellent communication skills to understand customer queries and provide effective solutions

• Empathy to understand customer's perspective and provide personalized support

• Patience to handle difficult customers and resolve their issues calmly

• Problem-solving ability to identify the root cause of the problem and provide a quick resolution

• Pr...read more

Accounts Receivable is the money owed to a company by its customers for goods or services sold on credit.

• It is a current asset on the balance sheet

• It represents the amount of money that a company is owed by its customers

• It is typically collected within a certain period of time, usually 30-90 days

• Examples include invoices sent to customers for payment of goods or services

• It is important for a company to manage its accounts receivable to ensure timely payment and cash flow

One common problem faced by restaurants is food wastage.

• Overproduction of food

• Spoilage of ingredients

• Inaccurate forecasting of demand

• Lack of proper inventory management

• Inefficient kitchen processes

• Customer dissatisfaction with food quality

• Lack of donation or composting programs

I communicate with third-party operation employees through regular meetings, emails, phone calls, and video conferences.

• Schedule regular meetings to discuss ongoing projects and address any issues

• Use emails for quick updates and documentation of important information

• Make phone calls for urgent matters or to clarify any misunderstandings

• Utilize video conferences for more interactive discussions and to build rapport

Investment banking involves raising capital for companies and advising on mergers and acquisitions, while international trade involves the exchange of goods and services between countries.

• Investment banking helps companies raise capital through issuing stocks and bonds.

• Investment bankers also provide advisory services for mergers, acquisitions, and other financial transactions.

• International trade involves the import and export of goods and services between countries.

• Internati...read more

Joins in SQL are used to combine rows from two or more tables based on a related column between them.

• Types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN

• INNER JOIN returns rows when there is at least one match in both tables

• LEFT JOIN returns all rows from the left table and the matched rows from the right table

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table

• FULL JOIN returns rows when there is a match in one of the t...read more

Excel is a spreadsheet program used for data analysis and organization. Office 365 is a suite of cloud-based productivity tools. Network refers to the connection of computers and devices.

• Excel is used for creating and manipulating spreadsheets, performing calculations, and creating charts and graphs.

• Office 365 includes applications like Word, PowerPoint, and Outlook, accessible online and offline.

• Office 365 allows collaboration and file sharing through cloud storage and real-...read more

IRS stands for Interest Rate Swap, a financial derivative used to exchange interest rate cash flows between parties.

• IRS is a type of financial derivative where two parties agree to exchange interest rate cash flows based on a notional principal amount.

• The trade life cycle of an IRS involves initiation, negotiation, execution, confirmation, settlement, and ongoing monitoring.

• IRS can be used by companies to manage interest rate risk or by investors to speculate on interest rate...read more

By offering multiple convenient payment options and personalized reminders, we can make it easier for customers to make their payments.

• Offer various payment methods such as online payments, mobile payments, automatic bank transfers, and credit card payments

• Send personalized payment reminders via email, text message, or phone call to ensure customers do not forget to make their payments

• Provide easy-to-follow instructions on how to make payments and offer assistance if needed

• Se...read more

Yes, I have experience handling a large number of blue collar riders through efficient scheduling and communication.

• I have experience managing a high volume of blue collar riders by creating optimized schedules.

• I am skilled in effective communication to ensure smooth operations with a large number of riders.

• I have successfully coordinated with a team of blue collar riders to meet deadlines and targets.

I can be of use to OYO by utilizing my strong operational skills and attention to detail to ensure smooth and efficient operations.

• I have a strong background in operations management and can effectively handle multiple tasks and responsibilities.

• I am highly organized and detail-oriented, ensuring that all operations are carried out accurately and efficiently.

• I have experience in analyzing data and identifying areas for improvement, which can help optimize OYO's operations.

• I a...read more

Yes, I have used OYO rooms for my personal travel.

• I have booked OYO rooms for my personal travel.

• I have found their services to be satisfactory.

• I appreciate their affordable pricing and easy booking process.

Implemented a new inventory tracking system to reduce stockouts and improve order fulfillment

• Identified inefficiencies in current inventory management process

• Researched and selected a suitable inventory tracking software

• Trained staff on how to use the new system effectively

• Monitored key performance indicators to measure the success of the initiative

Listen to their concerns, empathize, offer solutions, and follow up to ensure satisfaction.

• Listen actively to understand the issue

• Empathize with the customer's frustration

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

• Maintain a positive and professional attitude throughout the interaction

I can bring my experience in operations management and process improvement to help OYO streamline their operations and increase efficiency.

• Experience in operations management

• Expertise in process improvement

• Ability to streamline operations and increase efficiency

• Strong analytical and problem-solving skills

• Proven track record of achieving operational targets

• Excellent communication and interpersonal skills

Accounts payable is the amount of money a company owes to its vendors or suppliers for goods or services received.

• It is a liability account in the company's balance sheet

• It includes invoices, bills, and other expenses that are yet to be paid

• It is an important aspect of cash flow management

• Examples include rent, utilities, and inventory purchases

Derivatives are financial contracts that derive their value from an underlying asset. Willing to work round the clock.

• Derivatives are financial instruments that allow investors to hedge against risk or speculate on price movements.

• There are several types of derivatives, including futures, options, swaps, and forwards.

• Futures contracts are agreements to buy or sell an asset at a predetermined price and date in the future.

• Options contracts give the holder the right, but not the...read more

Tax terms are terms used in taxation to describe various concepts and processes related to taxes.

• Types of tax terms include deductions, exemptions, credits, brackets, and liabilities.

• Examples of tax terms include AGI (Adjusted Gross Income), W-2 form, 1040 form, and tax refund.

• Understanding tax terms is essential for accurate tax filing and compliance with tax laws.

Import Export involves the buying and selling of goods and services between countries.

• Involves the exchange of goods and services between countries

• Requires knowledge of international trade regulations and customs procedures

• Can involve tariffs, quotas, and trade agreements

• Examples include importing electronics from China or exporting agricultural products to Europe

COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.

• Loss of human lives due to the virus and related complications

• Economic instability caused by lockdowns and reduced business activity

• Mental health issues arising from isolation, fear, and uncertainty

• Disruption of education and social activities

• Increased burden on healthcare systems and frontline workers

P2P, O2C, RTR are three different processes in finance and accounting.

• P2P stands for Procure-to-Pay and involves the entire process of purchasing goods or services, from requisition to payment.

• O2C stands for Order-to-Cash and involves the entire process of receiving and fulfilling customer orders, from order entry to payment receipt.

• RTR stands for Record-to-Report and involves the entire process of recording financial transactions and generating financial statements.

• These pro...read more

Yes, I have an idea about the process.

• I am familiar with the overall operations process and its various stages.

• I have experience in coordinating and executing operational tasks.

• I understand the importance of efficiency and accuracy in operations.

• I am knowledgeable about using relevant software and tools for operations management.

• I have worked on process improvement initiatives to streamline operations.

• I can provide examples of successfully managing operations in my previous r...read more

Spring Boot simplifies the setup and development of Spring applications by providing default configurations and reducing boilerplate code.

• Spring Boot provides a set of default configurations which reduces the need for manual setup and configuration.

• It eliminates the need for XML configurations and reduces boilerplate code, making development faster and more efficient.

• Spring Boot includes embedded servers like Tomcat, Jetty, or Undertow, making it easy to deploy standalone Spr...read more

Different modes of operation refer to the various ways in which a system or device can function.

• Manual mode - where operations are carried out by hand

• Automatic mode - where operations are carried out by a machine without human intervention

• Semi-automatic mode - a combination of manual and automatic operation

• Batch mode - processing data in groups rather than individually

• Real-time mode - processing data immediately as it is received

Yes, I believe punctuality is crucial in maintaining a professional work environment.

• I always strive to arrive on time for work and meetings.

• Punctuality shows respect for others' time and demonstrates reliability.

• Being punctual helps in meeting deadlines and maintaining productivity.

• I prioritize time management to ensure punctuality in all tasks.

Some sources of HR sourcing include job boards, social media, employee referrals, recruitment agencies, and career fairs.

• Job boards such as Indeed, Glassdoor, and LinkedIn are common sources for posting job openings.

• Social media platforms like Facebook, Twitter, and Instagram can be used to attract potential candidates.

• Employee referrals involve current employees recommending candidates for open positions.

• Recruitment agencies specialize in finding and screening candidates for...read more

There are several types of visas, including tourist visas, student visas, work visas, and immigrant visas.

• Tourist visas

• Student visas

• Work visas

• Immigrant visas

Yes, I have knowledge about equity, dividends, stocks, etc.

• Equity represents ownership in a company and can be in the form of stocks.

• Dividends are payments made by a company to its shareholders from its profits.

• Stocks are units of ownership in a company that can be bought and sold on the stock market.

Yes, I am willing to relocate for the position if necessary.

• I am open to relocating for the right opportunity

• I have relocated for previous roles and am comfortable with the process

• I understand the importance of being flexible and adaptable in a new location

A mortgage is a loan used to purchase a property, where the property itself serves as collateral for the loan.

• Mortgages are typically long-term loans, with repayment periods ranging from 15 to 30 years.

• Interest rates on mortgages can be fixed or adjustable, and are based on factors such as credit score and down payment.

• If the borrower fails to make payments on the mortgage, the lender can foreclose on the property and sell it to recoup their losses.

• Mortgages can be obtained f...read more

When sending from one place to another, TSC refers to the time it takes for the shipment to reach its destination.

• TSC stands for Transit Time in Shipping and Logistics

• It includes the time taken for processing, transportation, and delivery of the shipment

• Factors affecting TSC include distance, mode of transportation, customs clearance, and any delays in transit

Insurance is a financial product that provides protection against financial losses.

• Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for financial protection against specified risks.

• There are different types of insurance such as life insurance, health insurance, auto insurance, and property insurance.

• Insurance policies typically cover specific events or circumstances, such as...read more

VLOOKUP and HLOOKUP are Excel functions used to search for a value in a table and return a corresponding value.

• VLOOKUP searches for a value in the first column of a table and returns a value in the same row from a specified column.

• HLOOKUP searches for a value in the first row of a table and returns a value in the same column from a specified row.

• Both functions are useful for quickly finding and retrieving data in Excel spreadsheets.