Uber Interview Questions, Process, and Tips

These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
Ans. 
Metrics for a newly setup Airtel Customer Care Center
• Average response time for customer queries

• Customer satisfaction score

• Number of resolved complaints per day

• Employee productivity and efficiency

• Call abandonment rate

• First call resolution rate
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Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
Ans. 
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
• Measure response time to customer inquiries or issues to ensure timely assistance.

• Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

• Monitor resolution rate to see how efficiently is...read more
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Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
Ans. 
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
• Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

• Provide additional training or resources to help improve the team member's performance.

• Set clear performance expectations and goals for the team member to work towards.

• Regularly monitor and provid...read more
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Basic grammar and aptitude assessment.

Q1. Can you provide an introduction to your work experience?
Ans. 
I have over 5 years of experience in operations management, leading teams to achieve operational excellence.
• Managed a team of 20+ employees to ensure smooth operations

• Implemented process improvements to increase efficiency and reduce costs

• Developed and monitored KPIs to track team performance

• Collaborated with cross-functional teams to achieve company goals
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Q2. How do you develop a strategy for managing regular defaulters?
Ans. 
Developing a strategy for managing regular defaulters involves analyzing patterns, setting clear expectations, implementing consequences, and providing support.
• Analyze patterns of defaulters to identify common reasons for non-payment

• Set clear expectations and communicate consequences for repeated defaults

• Implement a system for tracking and following up with defaulters

• Provide support and resources to help defaulters mee...read more
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Q3. What factors influence the efficiency of a standard operating procedure (SOP)?
Ans. 
Factors influencing SOP efficiency include clarity, relevance, training, monitoring, and feedback.
• Clarity of instructions and steps outlined in the SOP

• Relevance of the SOP to the specific task or process

• Proper training provided to employees on how to follow the SOP

• Regular monitoring of SOP adherence and performance

• Feedback mechanisms in place to gather input for SOP improvement
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Q4. How do you monitor key performance indicators (KPIs)?
Ans. 
I monitor KPIs through regular data analysis, setting targets, and implementing corrective actions.
• Regularly analyze data to track performance against targets

• Set specific KPI targets for each team member

• Implement corrective actions when KPIs are not met

• Use software tools like Excel, Tableau, or specialized KPI tracking software

• Hold regular team meetings to discuss KPI progress and areas for improvement
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Q5. What strategies do you employ to manage attrition and shrinkage within your team?
Ans. 
I employ various strategies such as regular feedback sessions, career development opportunities, and recognition programs to manage attrition and shrinkage within my team.
• Regular feedback sessions to address any concerns or issues that may be contributing to attrition

• Providing career development opportunities to keep team members engaged and motivated

• Implementing recognition programs to acknowledge and reward top perfo...read more
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Logical questions and speed test

Q1. Not remembered its been long time
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Q2. No idea its been long time
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Q1. What is technical
Ans. 
"Technical" refers to the specialized knowledge, skills, and expertise required to design, develop, implement, and maintain systems, products, or processes. It encompasses various aspects, include.
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Q2. Technical is Working
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Q3. Technical related questions
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Q4. What is technology
Ans. 
Technology is the application of scientific knowledge for practical purposes, often involving tools and systems to improve efficiency and solve problems.
• Technology encompasses a wide range of tools, systems, and processes designed to improve efficiency and solve problems.

• It involves the application of scientific knowledge to practical purposes.

• Examples of technology include computers, smartphones, software, and machine...read more
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Q5. What is technical part
Ans. 
The technical part refers to the specific skills, knowledge, and expertise required for a particular job or task.
• Includes understanding of relevant laws, regulations, and policies

• Involves proficiency in HR software and systems

• Requires knowledge of employee relations best practices

• May involve conducting investigations and resolving conflicts

• Includes analyzing data and trends to inform decision-making
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