Uber
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Basic grammar and aptitude assessment.
I have over 5 years of experience in operations management, leading teams to achieve operational excellence.
Managed a team of 20+ employees to ensure smooth operations
Implemented process improvements to increase efficiency and reduce costs
Developed and monitored KPIs to track team performance
Collaborated with cross-functional teams to achieve company goals
Developing a strategy for managing regular defaulters involves analyzing patterns, setting clear expectations, implementing consequences, and providing support.
Analyze patterns of defaulters to identify common reasons for non-payment
Set clear expectations and communicate consequences for repeated defaults
Implement a system for tracking and following up with defaulters
Provide support and resources to help defaulters mee...
Factors influencing SOP efficiency include clarity, relevance, training, monitoring, and feedback.
Clarity of instructions and steps outlined in the SOP
Relevance of the SOP to the specific task or process
Proper training provided to employees on how to follow the SOP
Regular monitoring of SOP adherence and performance
Feedback mechanisms in place to gather input for SOP improvement
I monitor KPIs through regular data analysis, setting targets, and implementing corrective actions.
Regularly analyze data to track performance against targets
Set specific KPI targets for each team member
Implement corrective actions when KPIs are not met
Use software tools like Excel, Tableau, or specialized KPI tracking software
Hold regular team meetings to discuss KPI progress and areas for improvement
I employ various strategies such as regular feedback sessions, career development opportunities, and recognition programs to manage attrition and shrinkage within my team.
Regular feedback sessions to address any concerns or issues that may be contributing to attrition
Providing career development opportunities to keep team members engaged and motivated
Implementing recognition programs to acknowledge and reward top perfo...
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I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
I applied via Job Portal and was interviewed in May 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Aug 2020. There were 5 interview rounds.
I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.
Delivery partners issues
I applied via Company Website and was interviewed in Feb 2022. There were 4 interview rounds.
Online normal test scoring
I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.
There are several types of OYO properties including hotels, homes, resorts, and townhouses.
OYO Hotels
OYO Homes
OYO Resorts
OYO Townhouses
I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.
Handling irate customers involves active listening, empathy, and finding a solution.
Remain calm and composed
Listen actively to understand their concerns
Show empathy and apologize for any inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up to ensure customer satisfaction
I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.
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