Naukri Customer Support Executive Interview Questions and Answers

Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
Ans. 
BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Q1. Please response your this job interview
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Q2. I am ready for this job and opportunity
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Q3. Please reply me
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Q4. Kya interview mein Ghar se hi de sakte ho
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There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Good it was hr was friendly

Q1. What is policybazaar
Ans. 
Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.
• Online platform for comparing and purchasing insurance policies

• Offers a wide range of insurance products such as health, life, car, and travel insurance

• Provides users with quotes from multiple insurance companies to help them make informed decisions

• Facilitates easy comparison of policy features, benefits,
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Q2. Why you want to join?
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passion for helping customers

• Strong communication skills

• Previous experience in customer support roles

• Desire to contribute to a team and company's success
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Q1. Tell me about your self
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Q1. What is meant by Justdial
Ans. 
Justdial is a local search engine website and app that provides information on businesses, products, and services in India.
• Local search engine in India

• Provides information on businesses, products, and services

• Helps users find contact details, addresses, and reviews

• Offers services like online booking, bill payments, and more
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Q1. About your self
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Q2. General knowledge
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Q3. Basic information
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Q4. Study related questions
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Q5. Company related questions
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Verbal aptitute, logical aptitude, Arithmatic,reading comphrehension,analytical aptitude

Topic-customer support, company core values, product training, active listening, empathy,

Q1. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.

• Effective communication, empat...read more
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Q2. What is important skill for customer support executive
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Q3. How do u track performance of you team members?
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Q1. What are the primary responsibility of customer representative?
Ans. 
Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.
• Resolving customer inquiries and issues

• Providing product information and assistance

• Maintaining customer satisfaction and loyalty

• Handling customer complaints and escalations

• Processing orders and returns

• Building rapport with customers
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Q2. What are the role and responsibility of customer?
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