Udaan Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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Q1. Will check your language skills
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Q2. Screening oif your resume
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Typeing test was given speed of minimum 29/wp with 98% of accuracy

Q1. General questions like experience
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Q2. How you will manage cold calls
Ans. 
I will start with a friendly introduction and try to understand their needs before pitching my product/service.
• Introduce myself and the company

• Ask if they have a few minutes to talk

• Try to understand their needs and requirements

• Pitch my product/service accordingly

• Handle objections and provide solutions

• Thank them for their time and follow up if necessary
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Q3. And about your speeking skils
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