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Udaan Customer Support Executive Interview Questions and Answers

Updated 8 Aug 2024

Udaan Customer Support Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
  • Q2. Screening oif your resume
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

  • Answered by AI
  • Q3. And about your speeking skils

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

Interview questions from similar companies

I applied via Company Website and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was a aptitude test thn voicd test thn hr interview . Hr asked me ques tell me how would u sell a pen ,asked me my hobbies basically checked my communication skills .thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident even if u are speaking hindi and not able to communicate well in eng

I applied via Campus Placement and was interviewed in May 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. How to sell pen
  • Ans. 

    To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

    • Ask the customer about their needs and how they use pens

    • Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

    • Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

    • Offer a demonstration of the pen's features and benefits

    • Create a sense of u...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm and don't be nervous. And listen the questions carefully. And then answer in your way.

Interview Questionnaire 

2 Questions

  • Q1. Previous job experience
  • Q2. Spot selling

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The main question was asked " if a retailer know that you are present online and he refused to buy your product after several visit and you know that he is a very good retailer they what you do in that si...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
And try to be some creative when answer

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and results-driven sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Experienced in developing and implementing sales strategies to drive revenue growth

    • Skilled in identifying and capitalizing on new business opportunities

    • Strong negotiation and closing skills

    • Excellent communication and presentation abilities

    • Ability to build and maintain long-...

  • Answered by AI
  • Q2. Why you want to join lenskart?
  • Ans. 

    I want to join Lenskart because of its strong reputation in the eyewear industry and its commitment to providing quality products and excellent customer service.

    • Lenskart has a strong reputation in the eyewear industry, known for its wide range of products and innovative technology.

    • I am impressed by Lenskart's commitment to providing quality eyewear at affordable prices.

    • Lenskart's focus on customer service aligns with m...

  • Answered by AI

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How much years of experience you have in sales?
  • Q2. What is difference between sales and marketing?
  • Q3. What target you had to achieve in your previous role?

Interview Preparation Tips

Interview preparation tips for other job seekers - It lasted for around 20 minutes.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Breef About yourself
  • Q2. Experience related questions
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is B2B and B2C Sales
  • Ans. 

    B2B sales refer to business-to-business transactions, while B2C sales refer to business-to-consumer transactions.

    • B2B sales involve selling products or services to other businesses or organizations.

    • B2C sales involve selling products or services directly to individual consumers.

    • B2B sales typically involve longer sales cycles and larger order sizes.

    • B2C sales typically involve shorter sales cycles and smaller order sizes.

    • E...

  • Answered by AI
  • Q3. What is your sales funnel
  • Ans. 

    My sales funnel is a visual representation of the steps I take to convert leads into customers.

    • I start by identifying potential leads through various sources such as referrals, cold calling, and networking events.

    • Once I have identified a lead, I qualify them to ensure they are a good fit for my product or service.

    • I then move the lead through the sales funnel by nurturing them with targeted marketing and personalized co...

  • Answered by AI
Round 4 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you join this company
  • Q3. Why are you leaving your current job

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and relax during interview.
Always connect with good wifi Or mobile data properly.

Udaan Interview FAQs

How many rounds are there in Udaan Customer Support Executive interview?
Udaan interview process usually has 3 rounds. The most common rounds in the Udaan interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Udaan Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Udaan. The most common topics and skills that interviewers at Udaan expect are Customer Service, customer support, voice process, bpo and customer care.
What are the top questions asked in Udaan Customer Support Executive interview?

Some of the top questions asked at the Udaan Customer Support Executive interview -

  1. How can you handle frustrated custom...read more
  2. How you will manage cold ca...read more
  3. Will check your language ski...read more

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Udaan Customer Support Executive Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more
Udaan Customer Support Executive Salary
based on 127 salaries
₹1.9 L/yr - ₹4.8 L/yr
15% more than the average Customer Support Executive Salary in India
View more details

Udaan Customer Support Executive Reviews and Ratings

based on 25 reviews

4.0/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.8

Salary

3.1

Job security

3.7

Company culture

3.0

Promotions

3.7

Work satisfaction

Explore 25 Reviews and Ratings
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