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Udaan
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Udaan Customer Support Executive Interview Questions and Answers
Udaan Customer Support Executive Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries, complaints, and technical issues
Proficient in using CRM systems and ticketing platforms
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. How can you handle frustrated customers
- Ans.
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
Listen actively to understand their concerns
Empathize with their emotions and show understanding
Offer solutions or alternatives to resolve their issues
Remain calm and professional throughout the interaction
Follow up to ensure the problem is resolved to their satisfaction
(2 Questions)
- Q1. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for excellent customer service and innovative solutions.
Your company has a strong reputation for providing excellent customer service
I am excited about the opportunity to work with a company that values innovation and creativity
I believe that my skills and experience align well with the values and goals of your company
- Q2. Where can we see you in next 2 years if given an opportunity
- Ans.
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
Continuing to provide excellent customer service and resolving issues efficiently
Taking on leadership roles within the customer support team
Participating in training programs to enhance my skills and knowledge
Contributing innovative ideas to improve custo...
SYED NAYEEMUDDIN
Selected
I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Will check your language skills
- Q2. Screening oif your resume
Typeing test was given speed of minimum 29/wp with 98% of accuracy
(3 Questions)
- Q1. General questions like experience
- Q2. How you will manage cold calls
- Ans.
I will start with a friendly introduction and try to understand their needs before pitching my product/service.
Introduce myself and the company
Ask if they have a few minutes to talk
Try to understand their needs and requirements
Pitch my product/service accordingly
Handle objections and provide solutions
Thank them for their time and follow up if necessary
- Q3. And about your speeking skils
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tellme about yourself and How long you will stay if we hire you??
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Indiamart Intermesh
Artham Shravani
posted on 16 Jul 2024
(6 Questions)
- Q1. How to filter easy way of the candidate?
- Ans.
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
Assess communication skills through a mock customer interaction scenario.
Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.
Review customer service experience by asking about previous roles and responsibilities in custom...
- Q2. How to select the hard worker candidate?
- Ans.
Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
Look for candidates who have a track record of meeting deadlines and exceeding expectations.
Ask about their previous work experiences and how they handled challenging situations.
Consider their willingness to take on additional responsibilities and go the extra mile.
Evaluate their ability to prioritize tasks and manage the...
- Q3. What is bb&e-com?
- Ans.
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
Customer support software platform
Helps businesses manage customer interactions
Streamlines customer support processes
- Q4. What us customer handling?
- Ans.
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
Listening actively to customers' concerns and questions
Providing accurate and timely information or solutions
Maintaining a positive and helpful attitude
Resolving conflicts or issues effectively
Following up with customers to ensure satisfaction
- Q5. What you know about customer handling?
- Ans.
Customer handling involves effectively communicating with customers to address their needs and concerns.
Active listening to understand customer issues
Empathy to show understanding and care towards customers
Problem-solving skills to find solutions to customer problems
Patience to handle difficult customers calmly
Clear communication to provide information and updates to customers
Conflict resolution to resolve disputes and
- Q6. What is bb & e-com?
- Ans.
BB & E-com stands for Business to Business and E-commerce.
BB refers to Business to Business transactions between companies.
E-com refers to E-commerce, which involves buying and selling goods or services over the internet.
BB & E-com are important aspects of modern business operations.
Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
Interview Preparation Tips
I was interviewed in Oct 2023.
(2 Questions)
- Q1. As you like ok
- Q2. Any question for me
(4 Questions)
- Q1. I am very confident . I am ready
- Q2. I am hard working.
- Q3. I am good listener
- Q4. I am cold gusy
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.
Anything
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About myself, situation test
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 28 Jun 2023
Selected
I applied via Company Website and was interviewed in Jan 2023. There were 5 interview rounds.
Verbal aptitute, logical aptitude, Arithmatic,reading comphrehension,analytical aptitude
Topic-customer support, company core values, product training, active listening, empathy,
(3 Questions)
- Q1. What is customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.
Effective communication, empat...
- Q2. What is important skill for customer support executive
- Q3. How do u track performance of you team members?
(2 Questions)
- Q1. What are the primary responsibility of customer representative?
- Ans.
Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.
Resolving customer inquiries and issues
Providing product information and assistance
Maintaining customer satisfaction and loyalty
Handling customer complaints and escalations
Processing orders and returns
Building rapport with customers
- Q2. What are the role and responsibility of customer?
Interview Preparation Tips
- Sales
- Sales Executive Activities
Customer Support Executive Interview Questions & Answers
Swiggy
Vikas Deep Dwivedi
posted on 20 May 2022
I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 2 interview rounds.
Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks
(1 Question)
- Q1. Give you Introduction
Interview Preparation Tips
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Udaan Customer Support Executive Interview Process
based on 3 interviews
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Customer Support Executive Interview Questions from Similar Companies
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Udaan Customer Support Executive Reviews and Ratings
based on 25 reviews
Rating in categories
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2.4k
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