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Myntra Customer Support Executive Interview Questions and Answers

Updated 24 Nov 2024

Myntra Customer Support Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in resolving customer complaints and issues in a timely manner

    • Excellent communication and problem-solving skills

    • Proficient in using CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer

  • Answered by AI
  • Q2. Tell me the qualities of a good customer support executive?
  • Ans. 

    A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.

    • Excellent communication skills - ability to listen actively and convey information clearly

    • Empathy - understanding and relating to customers' emotions and concerns

    • Patience - ability to remain calm and composed in challenging situations

    • Problem-solving abilities - finding sol...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is women empowerment
  • Ans. 

    Women empowerment is the process of enabling women to have control over their lives and make their own decisions.

    • Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.

    • It includes ensuring access to education, healthcare, employment, and political representation for women.

    • Empowering women can lead to positive social and economic outcomes for individual...

  • Answered by AI
  • Q2. Tell me something about your city
  • Ans. 

    My city is known for its rich history, diverse culture, and vibrant food scene.

    • Historical landmarks such as the old town square and ancient temples

    • Cultural festivals celebrating traditions from different regions

    • Local markets offering a variety of street food and traditional dishes

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why you want to join?
  • Q2. Intoduce yourself

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about your self.
  • Q2. What's was your previous job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your self don't be nervous don't explain in detail about your self just share important things which describes you your work

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell about your self?
  • Ans. First ofall thank you for giving this opportunity. My name is Sachin Sahani. I am currently living in my home town Ballia in Uttar Pradesh. Now, telling about my Schooling. I have completed my 10th from CBSE BOARD in 2017. I have completed my 12th from State Board. Now telling about my strength. I am a goal oriented person and I am always try to find a creative solution of problems within the limited time. Now telling ...
  • Answered Anonymously
  • Q2. How to sell any things to a customer?
  • Ans. 

    To sell anything to a customer, understand their needs, highlight the benefits, and create a sense of urgency.

    • Listen to the customer's needs and tailor your pitch accordingly

    • Highlight the benefits and unique selling points of the product

    • Create a sense of urgency by emphasizing limited availability or time-sensitive deals

    • Address any concerns or objections the customer may have

    • Close the sale by asking for the customer's ...

  • Answered by AI
  • Q3. I think sell is tree. Like small plants to grow and last position of grows is hard and strong. That's like sell. We are sell anything to anyone. First ofall we know to customer what needs of customer. Then...
  • Ans. 

    The question seems to be about the process of selling and understanding customer needs.

    • Selling involves understanding the customer's needs and offering a solution

    • The process of selling can involve identifying potential customers and reaching out to them

    • Building relationships with customers can lead to repeat business and positive word-of-mouth

    • Effective communication and active listening are important skills for a custo

  • Answered by AI
  • Q4. Are you Fresher or Experienced?
  • Ans. I am a Fresher. That's okk. Or You says Experienced.
  • Answered Anonymously
  • Q5. Tell about you experienced that your knowledge ?
  • Ans. Now tell you experienced details briefly and be confident don't nervous.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Complete to be interview be confident and don't make nervous...

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Assignment 
Round 2 - Aptitude Test 
Round 3 - Assignment 

Anything

Interview Preparation Tips

Interview preparation tips for other job seekers - All job seekers to looking for growth and rewarding job this job to suitable for people to life growth
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
  • Q2. Screening oif your resume
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

  • Answered by AI
  • Q3. And about your speeking skils

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Oct 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you like ok
  • Q2. Any question for me
Round 3 - One-on-one 

(4 Questions)

  • Q1. I am very confident . I am ready
  • Q2. I am hard working.
  • Q3. I am good listener
  • Q4. I am cold gusy

I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. Why should I hire you
  • Q3. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - First you should take time and after that you can give answer properly

Myntra Interview FAQs

How many rounds are there in Myntra Customer Support Executive interview?
Myntra interview process usually has 1-2 rounds. The most common rounds in the Myntra interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Myntra Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Myntra. The most common topics and skills that interviewers at Myntra expect are Customer Centric and Customer Support.

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Myntra Customer Support Executive Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Myntra Customer Support Executive Salary
based on 29 salaries
₹1.8 L/yr - ₹3.8 L/yr
11% less than the average Customer Support Executive Salary in India
View more details

Myntra Customer Support Executive Reviews and Ratings

based on 14 reviews

3.6/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

3.9

Salary

3.6

Job security

4.3

Company culture

3.3

Promotions

3.3

Work satisfaction

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