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Myntra Customer Support Executive Interview Questions and Answers
Myntra Customer Support Executive Interview Experiences
3 interviews found
Anonymous
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in resolving customer complaints and issues in a timely manner
Excellent communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding customer
- Q2. Tell me the qualities of a good customer support executive?
- Ans.
A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.
Excellent communication skills - ability to listen actively and convey information clearly
Empathy - understanding and relating to customers' emotions and concerns
Patience - ability to remain calm and composed in challenging situations
Problem-solving abilities - finding sol...
(2 Questions)
- Q1. What is women empowerment
- Ans.
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.
It includes ensuring access to education, healthcare, employment, and political representation for women.
Empowering women can lead to positive social and economic outcomes for individual...
- Q2. Tell me something about your city
- Ans.
My city is known for its rich history, diverse culture, and vibrant food scene.
Historical landmarks such as the old town square and ancient temples
Cultural festivals celebrating traditions from different regions
Local markets offering a variety of street food and traditional dishes
(2 Questions)
- Q1. Why you want to join?
- Q2. Intoduce yourself
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell about your self.
- Q2. What's was your previous job role
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Difference between empathy and sympathy
- Q2. What is inbound and outbound calls
- Ans.
Inbound calls are received by the company, while outbound calls are made by the company.
Inbound calls are from customers or clients to the company.
Outbound calls are from the company to customers or clients.
Inbound calls are usually related to customer support or sales.
Outbound calls are usually related to sales or marketing.
Examples of inbound calls include customer inquiries, complaints, and support requests.
Examples...
- Q3. Speak on a topic
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. If I were hired for the position, would I be going through any training prior to actually starting the work?
I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About online shopping
Interview Preparation Tips
Versant test
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me something about your self What is strength and weakness How do you see your self on next 5years.
(1 Question)
- Q1. Are you willing to relocate. What type of work environment do you like the most
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What you know about ajio
Interview Preparation Tips
I was interviewed in Oct 2023.
(2 Questions)
- Q1. As you like ok
- Q2. Any question for me
(4 Questions)
- Q1. I am very confident . I am ready
- Q2. I am hard working.
- Q3. I am good listener
- Q4. I am cold gusy
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries, complaints, and technical issues
Proficient in using CRM systems and ticketing platforms
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. How can you handle frustrated customers
- Ans.
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
Listen actively to understand their concerns
Empathize with their emotions and show understanding
Offer solutions or alternatives to resolve their issues
Remain calm and professional throughout the interaction
Follow up to ensure the problem is resolved to their satisfaction
(2 Questions)
- Q1. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for excellent customer service and innovative solutions.
Your company has a strong reputation for providing excellent customer service
I am excited about the opportunity to work with a company that values innovation and creativity
I believe that my skills and experience align well with the values and goals of your company
- Q2. Where can we see you in next 2 years if given an opportunity
- Ans.
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
Continuing to provide excellent customer service and resolving issues efficiently
Taking on leadership roles within the customer support team
Participating in training programs to enhance my skills and knowledge
Contributing innovative ideas to improve custo...
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Myntra Customer Support Executive Interview Process
based on 3 interviews
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Myntra Customer Support Executive Reviews and Ratings
based on 14 reviews
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