Paisabazaar.com Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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Anything

Q1. Tell me about yourself
Ans. 
Experienced Customer Relation Officer with a background in handling customer inquiries, resolving issues, and building strong relationships.
• Over 5 years of experience in customer service roles

• Skilled in communication and problem-solving

• Proven track record of improving customer satisfaction ratings

• Familiar with CRM systems and customer feedback analysis
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Q2. Tell about sales and marketing
Ans. 
Sales and marketing are essential components of a business's growth strategy, involving promoting and selling products or services to customers.
• Sales involves direct interaction with customers to close deals and generate revenue

• Marketing focuses on creating awareness and interest in products or services through various channels such as advertising, social media, and events

• Effective sales and marketing strategies often ...read more
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Q1. Speak 20 sentences about your hometown specialities.
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Q2. Why do you want to join blinkit.
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Q1. About your self
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Q2. What do you know about porter
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Q1. Tell me something about yourself
Ans. First of all thanks for giving me the wonderful opportunity to introduce myself, well My self Harsh and I am 20 years old I live in Jaipur itself my highest qualification is 12th only and currently I am pursuing b.com from Rajasthan University and it is a distance learning comming to my family we are 4 members in my family including me my mother, my dad and one younger brother apart from this I am very ambitious about ...read more
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Q2. How do you get to know about our company
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Q3. Well I found this company through the internet and I saw very good reviews about this company so I've decided to starty career from here
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Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Q1. Give you Introduction
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Q1. Will check your language skills
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Q2. Screening oif your resume
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Typeing test was given speed of minimum 29/wp with 98% of accuracy

Q1. General questions like experience
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Q2. How you will manage cold calls
Ans. 
I will start with a friendly introduction and try to understand their needs before pitching my product/service.
• Introduce myself and the company

• Ask if they have a few minutes to talk

• Try to understand their needs and requirements

• Pitch my product/service accordingly

• Handle objections and provide solutions

• Thank them for their time and follow up if necessary
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Q3. And about your speeking skils
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