Swiggy Customer Support Executive Interview Questions and Answers

Q1. Tell me about your self
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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Anything

Verbal aptitute, logical aptitude, Arithmatic,reading comphrehension,analytical aptitude

Topic-customer support, company core values, product training, active listening, empathy,

Q1. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.

• Effective communication, empat...read more
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Q2. What is important skill for customer support executive
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Q3. How do u track performance of you team members?
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Q1. What are the primary responsibility of customer representative?
Ans. 
Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.
• Resolving customer inquiries and issues

• Providing product information and assistance

• Maintaining customer satisfaction and loyalty

• Handling customer complaints and escalations

• Processing orders and returns

• Building rapport with customers
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Q2. What are the role and responsibility of customer?
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