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Swiggy

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3.8

based on 4.2k Reviews

Video summary

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Swiggy Customer Support Executive Reviews

Updated 24 Jan, 2025

Overall Rating

4.1/5

based on 20 reviews

Rating distribution

5 (27.8%)

9 (50.0%)

0 (0%)

4 (22.2%)

Category Ratings

4.2

Company culture

4.1

Work satisfaction

4.0

Work-life balance

4.0

Skill development

3.9

Salary

3.5

Job security

3.3

Promotions

What employees say about Swiggy?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

67% employees reported

Flexible timing

71% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

8 reviews

4.2

Rated by Men

9 reviews

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Top Mentions in Swiggy Customer Support Executive Reviews

20 reviews found

Sort by: Popular

Customer Support Executive in Indore (working remotely)

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jan 2025

Likes

Good in work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing is bad in this

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

1.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 Jul 2024

Likes

Work culture is good as everyone works as a team

Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Job security is not at its best

Job security - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Bhusawal (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Jun 2024

Likes

Very good my job rol swiggy order management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No it's very good 👍

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 14 Feb 2024

Likes

On time salary

Dislikes

No hikes

Skill development - Bad
Job security - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Nov 2023

Likes

Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Travelling to office Everything is good wit good understanding

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Contractual

Partner support excutive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jan 2025

Likes

Overall work balance was very good and the salary was also very nice and there was too much of job security

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Contractual

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Sep 2023

Likes

Salary, Time, manager is good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotion, No growth in these roles

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about Swiggy.

Customer Support Executive in Hyderabad / Secunderabad

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 17 Apr 2022

Likes

As a fresher it was a good overall experience working with swiggy

Skill development - Good
Job security - Good
Company culture - Good

Work Details

Work timings: Flexible Timings

Discover interview dos and don'ts from real experiences

Customer Support Executive in Bangalore Rural

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jan 2022

Likes

There is good work environment to grow mentally and professionally. Managers promote only people they like

Dislikes

Politics and job security

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Customer Support Executive (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jan 2023

Likes

Solving the issues from customers

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Voice listening unknown sounds

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Kanpur Nagar

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Dec 2020

Likes

There is nothing about this company to like

Dislikes

Salary deductions on no reason if we ask about the reason they dont give us a reason this is a hitler company instead corporate , they cheat us on medical and accidental insurance i had met with an accident on duty and got admitted in network hospital and got approval from medibuddy to continue the treatment but at the time of discharge the total bill was 48k and they disbursed only 3102/- rest i have to bear it from my pocket when i reported this to my office they clearly said we cant do anything...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Pathetic

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Apr 2022

Likes

It was a good compeny and good environment and culture, safety and security

Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

It was a good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Mumbai

Customer service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Dec 2019

Likes

Management is worst, did not get salary as discussed and promised at the time of interviews.. Environment is full of Partiality, favoritism..

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Chat/calls to customer, Rider n vendor

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 May 2018

Likes

Nil

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nil

Customer Support Executive in Bangalore / Bengaluru

Customer delight Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 30 Dec 2018

Likes

Young people so can chill out while working

Company culture - Good

Dislikes

No proper help from managers, and no career growth

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Hectic

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Inbound Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Nov 2018

Likes

I like employee re-hire policy

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Work pressure high sometimes

Work Details

Slightly challenging

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Oct 2019

Likes

Nice place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

nil

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Jan 2024

Likes

Worest

Dislikes

Salary

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Top trending discussions

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Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 20 Swiggy reviews submitted by Swiggy employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Swiggy is the right company for you. 67% of employees reported the working ...Read more