Lenskart Customer Support Executive Interview Questions and Answers

Sales is the process of selling products or services to customers in exchange for money or other forms of compensation.

• Sales involves building relationships with customers

• Sales requires understanding customer needs and providing solutions

• Sales involves negotiation and closing deals

• Sales often involves meeting or exceeding sales targets

• Examples: pitching a product to a potential client, negotiating a contract with a cus

B2B sales involves selling products or services from one business to another, rather than to individual consumers.

• Focus on building relationships with key decision makers in other businesses

• Understand the unique needs and challenges of each business you are selling to

• Offer customized solutions that address those specific needs

• Utilize data and analytics to demonstrate the value of your product or service

• Negotiate contra

Sales offers the opportunity to build relationships, solve problems, and drive business growth.

• Opportunity to build relationships with clients and colleagues

• Ability to solve problems and provide solutions to customers' needs

• Drive business growth through meeting sales targets and expanding customer base

Ecommerce business refers to buying and selling goods or services online through a website or app.

• Ecommerce businesses operate online, allowing customers to browse and purchase products or services from anywhere.

• Transactions are typically done electronically, with payments made through secure online platforms.

• Examples of ecommerce businesses include Amazon, eBay, and Shopify.

• Ecommerce businesses often utilize digital m...read more

B2B stands for business-to-business, referring to transactions between businesses rather than between a business and individual consumers.

• B2B involves selling products or services from one business to another.

• It typically involves larger order quantities and longer sales cycles compared to B2C (business-to-consumer) transactions.

• Examples include a software company selling its products to other businesses for use in the...read more

B2B refers to business-to-business sales, while B2C refers to business-to-consumer sales.

• B2B involves selling products or services to other businesses, while B2C involves selling directly to consumers.

• B2B sales typically have longer sales cycles and higher order values compared to B2C sales.

• In B2B sales, the focus is on building relationships and providing solutions to business needs, while B2C sales often focus on mar...read more

I will pitch products by highlighting key features, benefits, and value proposition tailored to the client's needs.

• Research the client's needs and pain points before the pitch

• Focus on how the product solves their specific problems

• Use storytelling and real-life examples to make the pitch more engaging

• Highlight unique selling points and competitive advantages

• Address any objections or concerns the client may have