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Lenskart Customer Support Executive Interview Questions and Answers

Updated 29 Jun 2021

Lenskart Customer Support Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, situation test

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and prepare well for situations tests.

Customer Support Executive Jobs at Lenskart

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Interview questions from similar companies

I applied via Campus Placement and was interviewed in May 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. How to sell pen
  • Ans. 

    To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

    • Ask the customer about their needs and how they use pens

    • Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

    • Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

    • Offer a demonstration of the pen's features and benefits

    • Create a sense of u...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm and don't be nervous. And listen the questions carefully. And then answer in your way.

Interview Questionnaire 

2 Questions

  • Q1. Previous job experience
  • Q2. Spot selling

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How much years of experience you have in sales?
  • Q2. What is difference between sales and marketing?
  • Q3. What target you had to achieve in your previous role?

Interview Preparation Tips

Interview preparation tips for other job seekers - It lasted for around 20 minutes.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. WHAT IS ABOUT SALES?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money or other forms of compensation.

    • Sales involves building relationships with customers

    • Sales requires understanding customer needs and providing solutions

    • Sales involves negotiation and closing deals

    • Sales often involves meeting or exceeding sales targets

    • Examples: pitching a product to a potential client, negotiating a contract with a cus

  • Answered by AI
  • Q2. EXPLAIN POINTS B2B SALES
  • Ans. 

    B2B sales involves selling products or services from one business to another, rather than to individual consumers.

    • Focus on building relationships with key decision makers in other businesses

    • Understand the unique needs and challenges of each business you are selling to

    • Offer customized solutions that address those specific needs

    • Utilize data and analytics to demonstrate the value of your product or service

    • Negotiate contra

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. WHY CHOOSE SALES?
  • Ans. 

    Sales offers the opportunity to build relationships, solve problems, and drive business growth.

    • Opportunity to build relationships with clients and colleagues

    • Ability to solve problems and provide solutions to customers' needs

    • Drive business growth through meeting sales targets and expanding customer base

  • Answered by AI
  • Q2. Why you join indiamart?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is ecommerce business?
  • Ans. 

    Ecommerce business refers to buying and selling goods or services online through a website or app.

    • Ecommerce businesses operate online, allowing customers to browse and purchase products or services from anywhere.

    • Transactions are typically done electronically, with payments made through secure online platforms.

    • Examples of ecommerce businesses include Amazon, eBay, and Shopify.

    • Ecommerce businesses often utilize digital m...

  • Answered by AI
  • Q2. What do you understand by b2b ?
  • Ans. 

    B2B stands for business-to-business, referring to transactions between businesses rather than between a business and individual consumers.

    • B2B involves selling products or services from one business to another.

    • It typically involves larger order quantities and longer sales cycles compared to B2C (business-to-consumer) transactions.

    • Examples include a software company selling its products to other businesses for use in the...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Difference between b2b or b2c ?
  • Ans. 

    B2B refers to business-to-business sales, while B2C refers to business-to-consumer sales.

    • B2B involves selling products or services to other businesses, while B2C involves selling directly to consumers.

    • B2B sales typically have longer sales cycles and higher order values compared to B2C sales.

    • In B2B sales, the focus is on building relationships and providing solutions to business needs, while B2C sales often focus on mar...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - IndiaMart is a b2b platform, and this is the sales process, in this process you have to sales the package to business mans , but my experience was good from IndiaMart.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce Yourself What do you know about the company? What's is the work of sales executive? Do u have laptop and bike with Driving License?
  • Q2. Company Details Job role
  • Q3. Why do you want to join this company?

Interview Preparation Tips

Topics to prepare for Indiamart Intermesh Sales Executive interview:
  • Proper Self Introduction
  • Job Role
  • Job Descriptions
Interview preparation tips for other job seekers - Be confident and try to gain skills instead of gaining good marks(Avg. marks are also preferred)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Introduction, any experience
Round 2 - HR 

(1 Question)

  • Q1. About company,experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Experience in other
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your work experience
  • Q2. Tell me about how you will pitch products to the clients
  • Ans. 

    I will pitch products by highlighting key features, benefits, and value proposition tailored to the client's needs.

    • Research the client's needs and pain points before the pitch

    • Focus on how the product solves their specific problems

    • Use storytelling and real-life examples to make the pitch more engaging

    • Highlight unique selling points and competitive advantages

    • Address any objections or concerns the client may have

  • Answered by AI

Lenskart Interview FAQs

How to prepare for Lenskart Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Lenskart. The most common topics and skills that interviewers at Lenskart expect are Customer Service, customer care, customer support, Inbound Calls and Telesales.

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Lenskart Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Lenskart Customer Support Executive Salary
based on 74 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Customer Support Executive Salary in India
View more details

Lenskart Customer Support Executive Reviews and Ratings

based on 17 reviews

3.0/5

Rating in categories

2.6

Skill development

3.0

Work-life balance

2.4

Salary

2.5

Job security

2.6

Company culture

2.4

Promotions

2.8

Work satisfaction

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