Lenskart Sales Associate Interview Questions, Process, and Tips

Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• Promoters are respondents who score 9-10, indicating high loyalty.

• Detractors score 0-6, indicating dissatisfaction.

• Passives score 7-8 and do not directly affect the NPS calculation.

• Example: If 60% are Promoters and 20% are Detractor

Lenses pricing varies based on type, material, coatings, and prescription needs.

• Basic single vision lenses typically range from $100 to $200.

• Progressive lenses can cost between $250 and $600, depending on features.

• Specialty lenses, like those for astigmatism, may add $50 to $150.

• Coatings such as anti-reflective or blue light filtering can add $30 to $100.

The billing process involves accurate transaction recording, payment processing, and customer communication.

• 1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.

• 2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.

• 3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if nec...read more

Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.

• Wood: Commonly used for its natural look and strength; examples include oak and pine.

• Metal: Aluminum and stainless steel are popular for their durability and modern appearance.

• Plastic: Lightweight and versatile; often used in budget-friendly frames.

• Composite: Made from a mix of materials, offering a balan

Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.

• Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.

• Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.

• Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.

• Kids' collection: Lenskart also features brands like Disney for c...read more

Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.

• Lenskart provides a warranty on frames, covering manufacturing defects.

• Customers can opt for accidental damage protection, which covers repairs or replacements.

• Some policies may include coverage for scratches or breakage within a specified period.

• Example: If a frame breaks within 6 months due to accident

Membership types vary by organization, offering benefits like discounts, exclusive access, and rewards tailored to member needs.

• Basic Membership: Offers essential benefits like access to services and products at standard rates.

• Premium Membership: Includes additional perks such as discounts, priority service, and exclusive events.

• Family Membership: Provides benefits for multiple family members, often at a reduced rate c...read more

Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.

• Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.

• Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.

• Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.

• Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-ey...read more

I am passionate about building relationships, meeting new people, and helping customers find the right products or services.

• Enjoy interacting with customers and providing excellent service

• Thrilled by the challenge of meeting sales targets and goals

• Excited about the opportunity to learn about different products and industries

Sales involves the process of selling products or services to customers in order to generate revenue for a business.

• Sales is about building relationships with customers to understand their needs and provide solutions

• It involves identifying potential leads, qualifying them, and closing deals

• Sales also includes upselling and cross-selling to increase revenue from existing customers

• Effective communication, negotiation, an...read more

Handle customers with patience, empathy, and excellent communication skills.

• Greet the customer with a smile and friendly attitude

• Listen actively to their needs and concerns

• Offer assistance and provide product knowledge

• Resolve any issues or complaints promptly and professionally

• Thank them for their business and invite them to return