when the customer speaks rude what will be your response

Question

Accepted Answer

I will remain calm and professional, and try to understand the root of their frustration.

Acknowledge their frustration and apologize for any inconvenience
Listen actively to their concerns and try to empathize with their situation
Offer solutions or alternatives to address their issue
If necessary, involve a manager or supervisor to assist in resolving the situation
Maintain a positive attitude and avoid taking their behavior personally

Accepted Answer

I will remain calm and professional, and try to understand the root of their frustration.

Acknowledge their frustration and apologize for any inconvenience

Listen actively to their concerns and try to empathize with their situation

Offer solutions or alternatives to address their issue

If necessary, involve a manager or supervisor to assist in resolving the situation

Maintain a positive attitude and avoid taking their behavior personally

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