Lenskart Sales Associate Interview Questions and Answers

I will remain calm and professional, and try to understand the root of their frustration.

• Acknowledge their frustration and apologize for any inconvenience

• Listen actively to their concerns and try to empathize with their situation

• Offer solutions or alternatives to address their issue

• If necessary, involve a manager or supervisor to assist in resolving the situation

• Maintain a positive attitude and avoid taking their behavior personally

Sales is the process of convincing potential customers to buy a product or service.

• Sales involves identifying customer needs and providing solutions

• It requires effective communication and persuasion skills

• Sales is important for the growth and success of a business

• Examples include selling cars, insurance, or software

I would ensure the night shift runs smoothly by maintaining high levels of customer service and sales performance.

• I would make sure to communicate effectively with customers and provide assistance as needed.

• I would focus on meeting sales targets and ensuring the store is well-maintained during the night shift.

• I would collaborate with team members to ensure a cohesive and productive work environment.

• I would be vigilant about security measures to prevent any potential issues du...read more

Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.

• Customer support involves addressing customer inquiries, issues, and feedback in a timely and professional manner.

• It is important to actively listen to customers to understand their needs and provide appropriate solutions.

• Customer support may involve troubleshooting technical problems, processing orders, and handling complaints.

• Effective communication skill...read more

The salary package for this position is competitive and includes base pay, commission, and potential bonuses.

• Base pay is determined by experience and qualifications

• Commission is earned based on sales performance

• Bonuses may be awarded for meeting or exceeding sales targets

Handle customers with patience, empathy, and excellent communication skills.

• Greet the customer with a smile and friendly attitude

• Listen actively to their needs and concerns

• Offer assistance and provide product knowledge

• Resolve any issues or complaints promptly and professionally

• Thank them for their business and invite them to return

Sales involves the process of selling products or services to customers in order to generate revenue for a business.

• Sales is about building relationships with customers to understand their needs and provide solutions

• It involves identifying potential leads, qualifying them, and closing deals

• Sales also includes upselling and cross-selling to increase revenue from existing customers

• Effective communication, negotiation, and persuasion skills are essential in sales

• Sales profession...read more