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10+ Qwik Supply Chain Interview Questions and Answers

Updated 18 Mar 2025
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Q1. when the customer speaks rude what will be your response

Ans.

I will remain calm and professional, and try to understand the root of their frustration.

  • Acknowledge their frustration and apologize for any inconvenience

  • Listen actively to their concerns and try to empathize with their situation

  • Offer solutions or alternatives to address their issue

  • If necessary, involve a manager or supervisor to assist in resolving the situation

  • Maintain a positive attitude and avoid taking their behavior personally

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Q2. what is sales and what do you think about sales

Ans.

Sales is the process of convincing potential customers to buy a product or service.

  • Sales involves identifying customer needs and providing solutions

  • It requires effective communication and persuasion skills

  • Sales is important for the growth and success of a business

  • Examples include selling cars, insurance, or software

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Q3. What are the various types of shapes available in spectacles and sunglasses?

Ans.

Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.

  • Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.

  • Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.

  • Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.

  • Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-eye frames by Prada.

  • Rectangle: Sleek and modern, complements...read more

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Q4. What is the formula for calculating Net Promoter Score (NPS)?

Ans.

Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.

  • NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

  • Promoters are respondents who score 9-10, indicating high loyalty.

  • Detractors score 0-6, indicating dissatisfaction.

  • Passives score 7-8 and do not directly affect the NPS calculation.

  • Example: If 60% are Promoters and 20% are Detractors, NPS = 60% - 20% = 40.

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Q5. What is the procedure for handling the billing process?

Ans.

The billing process involves accurate transaction recording, payment processing, and customer communication.

  • 1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.

  • 2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.

  • 3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if necessary.

  • 4. Process payment: Accept various payment methods ...read more

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Q6. What materials are typically used in the production of frames?

Ans.

Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.

  • Wood: Commonly used for its natural look and strength; examples include oak and pine.

  • Metal: Aluminum and stainless steel are popular for their durability and modern appearance.

  • Plastic: Lightweight and versatile; often used in budget-friendly frames.

  • Composite: Made from a mix of materials, offering a balance of cost and durability.

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Q7. What is the exchange policy for sunglasses and eyeglasses?

Ans.

Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.

  • Exchanges are accepted within 30 days of purchase with a valid receipt.

  • Items must be in original condition, unworn, and with all tags attached.

  • Prescription eyeglasses can be exchanged if there is a manufacturing defect.

  • Sunglasses with scratches or damage may not be eligible for exchange unless reported within the exchange period.

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Q8. What are the insurance policies related to frames at Lenskart?

Ans.

Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.

  • Lenskart provides a warranty on frames, covering manufacturing defects.

  • Customers can opt for accidental damage protection, which covers repairs or replacements.

  • Some policies may include coverage for scratches or breakage within a specified period.

  • Example: If a frame breaks within 6 months due to accidental damage, it may be replaced at a minimal cost.

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Q9. What is the difference between bifocal lenses and progressive lenses?

Ans.

Bifocal lenses have two distinct vision zones, while progressive lenses offer a smooth transition between multiple prescriptions.

  • Bifocal lenses have a visible line separating the two prescriptions.

  • Progressive lenses provide a gradual change in lens power without visible lines.

  • Bifocals are typically used for distance and near vision, while progressives cater to all distances.

  • Example: Bifocals may be used for reading and driving, while progressives allow for reading, intermedia...read more

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Q10. What is the pricing structure for lenses?

Ans.

Lenses pricing varies based on type, material, coatings, and prescription needs.

  • Basic single vision lenses typically range from $100 to $200.

  • Progressive lenses can cost between $250 and $600, depending on features.

  • Specialty lenses, like those for astigmatism, may add $50 to $150.

  • Coatings such as anti-reflective or blue light filtering can add $30 to $100.

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Q11. if we give you night sheep so will do you?

Ans.

I would ensure the night shift runs smoothly by maintaining high levels of customer service and sales performance.

  • I would make sure to communicate effectively with customers and provide assistance as needed.

  • I would focus on meeting sales targets and ensuring the store is well-maintained during the night shift.

  • I would collaborate with team members to ensure a cohesive and productive work environment.

  • I would be vigilant about security measures to prevent any potential issues du...read more

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Q12. What types of lenses are available at Lenskart?

Ans.

Lenskart offers a variety of lenses including prescription, blue light blocking, and photochromic lenses for diverse needs.

  • Prescription Lenses: Customized for vision correction, available in single vision, bifocal, and progressive options.

  • Blue Light Blocking Lenses: Designed to reduce eye strain from screens, ideal for digital device users.

  • Photochromic Lenses: Transition lenses that darken in sunlight and clear indoors, providing UV protection.

  • Polarized Lenses: Reduce glare f...read more

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Q13. What do you know about customer support?

Ans.

Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.

  • Customer support involves addressing customer inquiries, issues, and feedback in a timely and professional manner.

  • It is important to actively listen to customers to understand their needs and provide appropriate solutions.

  • Customer support may involve troubleshooting technical problems, processing orders, and handling complaints.

  • Effective communication skill...read more

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Q14. What brands are available at Lenskart?

Ans.

Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.

  • Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.

  • Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.

  • Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.

  • Kids' collection: Lenskart also features brands like Disney for children's eyewear.

  • Sustainable choices: Eco-friendly brands...read more

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Q15. What is your sallary package

Ans.

The salary package for this position is competitive and includes base pay, commission, and potential bonuses.

  • Base pay is determined by experience and qualifications

  • Commission is earned based on sales performance

  • Bonuses may be awarded for meeting or exceeding sales targets

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Q16. How to handle a customer on store

Ans.

Handle customers with patience, empathy, and excellent communication skills.

  • Greet the customer with a smile and friendly attitude

  • Listen actively to their needs and concerns

  • Offer assistance and provide product knowledge

  • Resolve any issues or complaints promptly and professionally

  • Thank them for their business and invite them to return

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Q17. What do you know about sales

Ans.

Sales involves the process of selling products or services to customers in order to generate revenue for a business.

  • Sales is about building relationships with customers to understand their needs and provide solutions

  • It involves identifying potential leads, qualifying them, and closing deals

  • Sales also includes upselling and cross-selling to increase revenue from existing customers

  • Effective communication, negotiation, and persuasion skills are essential in sales

  • Sales profession...read more

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Q18. What is your shedule timing

Ans.

My schedule timing is flexible and can be adjusted based on the needs of the job.

  • I am available to work weekdays and weekends

  • I can work morning, afternoon, or evening shifts

  • I am open to overtime if needed

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Interview Process at Qwik Supply Chain

based on 42 interviews
3 Interview rounds
HR Round
One-on-one Round - 1
One-on-one Round - 2
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