10+ Qwik Supply Chain Interview Questions and Answers

I will remain calm and professional, and try to understand the root of their frustration.

• Acknowledge their frustration and apologize for any inconvenience

• Listen actively to their concerns and try to empathize with their situation

• Offer solutions or alternatives to address their issue

• If necessary, involve a manager or supervisor to assist in resolving the situation

• Maintain a positive attitude and avoid taking their behavior personally

Sales is the process of convincing potential customers to buy a product or service.

• Sales involves identifying customer needs and providing solutions

• It requires effective communication and persuasion skills

• Sales is important for the growth and success of a business

• Examples include selling cars, insurance, or software

Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.

• Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.

• Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.

• Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.

• Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-eye frames by Prada.

• Rectangle: Sleek and modern, complements...read more

Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• Promoters are respondents who score 9-10, indicating high loyalty.

• Detractors score 0-6, indicating dissatisfaction.

• Passives score 7-8 and do not directly affect the NPS calculation.

• Example: If 60% are Promoters and 20% are Detractors, NPS = 60% - 20% = 40.

The billing process involves accurate transaction recording, payment processing, and customer communication.

• 1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.

• 2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.

• 3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if necessary.

• 4. Process payment: Accept various payment methods ...read more

Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.

• Wood: Commonly used for its natural look and strength; examples include oak and pine.

• Metal: Aluminum and stainless steel are popular for their durability and modern appearance.

• Plastic: Lightweight and versatile; often used in budget-friendly frames.

• Composite: Made from a mix of materials, offering a balance of cost and durability.

Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.

• Exchanges are accepted within 30 days of purchase with a valid receipt.

• Items must be in original condition, unworn, and with all tags attached.

• Prescription eyeglasses can be exchanged if there is a manufacturing defect.

• Sunglasses with scratches or damage may not be eligible for exchange unless reported within the exchange period.

Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.

• Lenskart provides a warranty on frames, covering manufacturing defects.

• Customers can opt for accidental damage protection, which covers repairs or replacements.

• Some policies may include coverage for scratches or breakage within a specified period.

• Example: If a frame breaks within 6 months due to accidental damage, it may be replaced at a minimal cost.

Bifocal lenses have two distinct vision zones, while progressive lenses offer a smooth transition between multiple prescriptions.

• Bifocal lenses have a visible line separating the two prescriptions.

• Progressive lenses provide a gradual change in lens power without visible lines.

• Bifocals are typically used for distance and near vision, while progressives cater to all distances.

• Example: Bifocals may be used for reading and driving, while progressives allow for reading, intermedia...read more

Lenses pricing varies based on type, material, coatings, and prescription needs.

• Basic single vision lenses typically range from $100 to $200.

• Progressive lenses can cost between $250 and $600, depending on features.

• Specialty lenses, like those for astigmatism, may add $50 to $150.

• Coatings such as anti-reflective or blue light filtering can add $30 to $100.

I would ensure the night shift runs smoothly by maintaining high levels of customer service and sales performance.

• I would make sure to communicate effectively with customers and provide assistance as needed.

• I would focus on meeting sales targets and ensuring the store is well-maintained during the night shift.

• I would collaborate with team members to ensure a cohesive and productive work environment.

• I would be vigilant about security measures to prevent any potential issues du...read more

Lenskart offers a variety of lenses including prescription, blue light blocking, and photochromic lenses for diverse needs.

• Prescription Lenses: Customized for vision correction, available in single vision, bifocal, and progressive options.

• Blue Light Blocking Lenses: Designed to reduce eye strain from screens, ideal for digital device users.

• Photochromic Lenses: Transition lenses that darken in sunlight and clear indoors, providing UV protection.

• Polarized Lenses: Reduce glare f...read more

Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.

• Customer support involves addressing customer inquiries, issues, and feedback in a timely and professional manner.

• It is important to actively listen to customers to understand their needs and provide appropriate solutions.

• Customer support may involve troubleshooting technical problems, processing orders, and handling complaints.

• Effective communication skill...read more

Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.

• Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.

• Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.

• Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.

• Kids' collection: Lenskart also features brands like Disney for children's eyewear.

• Sustainable choices: Eco-friendly brands...read more

The salary package for this position is competitive and includes base pay, commission, and potential bonuses.

• Base pay is determined by experience and qualifications

• Commission is earned based on sales performance

• Bonuses may be awarded for meeting or exceeding sales targets

Handle customers with patience, empathy, and excellent communication skills.

• Greet the customer with a smile and friendly attitude

• Listen actively to their needs and concerns

• Offer assistance and provide product knowledge

• Resolve any issues or complaints promptly and professionally

• Thank them for their business and invite them to return

Sales involves the process of selling products or services to customers in order to generate revenue for a business.

• Sales is about building relationships with customers to understand their needs and provide solutions

• It involves identifying potential leads, qualifying them, and closing deals

• Sales also includes upselling and cross-selling to increase revenue from existing customers

• Effective communication, negotiation, and persuasion skills are essential in sales

• Sales profession...read more