Indiamart Intermesh Customer Support Executive Interview Questions, Process, and Tips

Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
Ans. 
BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Verbal aptitute, logical aptitude, Arithmatic,reading comphrehension,analytical aptitude

Topic-customer support, company core values, product training, active listening, empathy,

Q1. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.

• Effective communication, empat...read more
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Q2. What is important skill for customer support executive
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Q3. How do u track performance of you team members?
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Q1. What are the primary responsibility of customer representative?
Ans. 
Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.
• Resolving customer inquiries and issues

• Providing product information and assistance

• Maintaining customer satisfaction and loyalty

• Handling customer complaints and escalations

• Processing orders and returns

• Building rapport with customers
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Q2. What are the role and responsibility of customer?
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