Ola Cabs Customer Support Executive Interview Questions and Answers

Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more

Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more

bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.

• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes

Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.

• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction

Customer handling involves effectively communicating with customers to address their needs and concerns.

• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and

BB & E-com stands for Business to Business and E-commerce.

• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).