Technosoft Solutions Interview Questions and Answers

Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.

• Resolving customer inquiries and issues

• Providing product information and assistance

• Maintaining customer satisfaction and loyalty

• Handling customer complaints and escalations

• Processing orders and returns

• Building rapport with customers

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.

• Effective communication, empathy, and problem-solving skills are essential in customer s...read more

Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in customer support.

• Consider candidates who demonstrate empathy, pa...read more

Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage their time effectively.

• Seek feedback from previous employers ...read more

Customer handling involves effectively communicating with customers to address their needs and concerns.

• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and conflicts with customers

Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.

• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction