JustDial Customer Support Executive Interview Questions and Answers

Q1. Introduce yourself
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I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q1. Some quizzes about situation customer faces while ordering
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Q1. How to filter easy way of the candidate?
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Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
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bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
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Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
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Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
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BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Q1. Please response your this job interview
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Q2. I am ready for this job and opportunity
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Q3. Please reply me
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Q4. Kya interview mein Ghar se hi de sakte ho
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Q1. No question only typing speed
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Good it was hr was friendly

Q1. What is policybazaar
Ans. 
Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.
• Online platform for comparing and purchasing insurance policies

• Offers a wide range of insurance products such as health, life, car, and travel insurance

• Provides users with quotes from multiple insurance companies to help them make informed decisions

• Facilitates easy comparison of policy features, benefits,
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Q2. Why you want to join?
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I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passion for helping customers

• Strong communication skills

• Previous experience in customer support roles

• Desire to contribute to a team and company's success
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Q1. Tell me about your self
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Q1. About your self
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Q2. General knowledge
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Q3. Basic information
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Q4. Study related questions
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Q5. Company related questions
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Q1. HR Round questions
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Q2. About my self ,my qualifications
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Q3. About my job profile my ability
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I'm a hard working person, self motivated and most important thing is I'm loyal to my work.
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Q4. Why should they hiring me
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I'm a key player of your company and I assure you you will never regret for hiring me.
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Q5. Why I want to work with tham
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Because it's a reputed company and amezing product .
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Q6. I have laptop aur not
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Q7. What is BPO sector
Ans. 
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
• BPO stands for Business Process Outsourcing.

• Companies outsource functions like customer support, technical support, data entry, and more to BPO service providers.

• BPO sector is known for cost efficiency, flexibility, and access to specialized skills.

• Examples of BPO compani...read more
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Q1. My self, my qualifications
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Q2. My ability,my strength and quality
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Q3. What are my weekness
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Q4. What are my quality
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Q5. Why should they hiring me
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Q6. Why I want to work with tham
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