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Indiamart Intermesh
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Indiamart Intermesh Customer Support Executive Interview Questions and Answers for Experienced
Indiamart Intermesh Customer Support Executive Interview Experiences for Experienced
1 interview found
Anonymous
Selected
I applied via Company Website and was interviewed in Jan 2023. There were 5 interview rounds.
Verbal aptitute, logical aptitude, Arithmatic,reading comphrehension,analytical aptitude
Topic-customer support, company core values, product training, active listening, empathy,
(3 Questions)
- Q1. What is customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.
Effective communication, empat...
- Q2. What is important skill for customer support executive
- Q3. How do u track performance of you team members?
(2 Questions)
- Q1. What are the primary responsibility of customer representative?
- Ans.
Primary responsibilities of a customer representative include resolving customer inquiries, providing product information, and maintaining customer satisfaction.
Resolving customer inquiries and issues
Providing product information and assistance
Maintaining customer satisfaction and loyalty
Handling customer complaints and escalations
Processing orders and returns
Building rapport with customers
- Q2. What are the role and responsibility of customer?
Interview Preparation Tips
- Sales
- Sales Executive Activities
Customer Support Executive Jobs at Indiamart Intermesh
Interview questions from similar companies
I appeared for an interview before Apr 2021.
(1 Question)
- Q1. About yourself and hobbies work experience etc
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. They asked about How have you developed Business in your Ex Company
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Work experience
- Q2. R u comfertable traveling
- Ans.
Yes, I am comfortable traveling for work.
I have experience traveling for work in my previous roles.
I am adaptable and enjoy exploring new places.
I am willing to travel for client meetings and conferences.
I understand the importance of face-to-face interactions in sales.
I am organized and can handle the logistics of travel efficiently.
- Q3. What is your study status
- Q4. Graduate
- Q5. Can u join immediatly
- Q6. Will you able to sell product by showing them on thier phone screen on the app
- Q7. This is something new,but India is going through digitalisation,so ofcourse that wouldnt be that problem.
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.
My work experience and my knowledge
Interview Preparation Tips
- Hard-work
- Self confidence
- Punchualty
- customer support
- Computer operator
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself?
- Ans.
I am a highly motivated and results-driven sales executive with a proven track record of exceeding targets and building strong client relationships.
Experienced in developing and implementing sales strategies to drive revenue growth
Skilled in identifying and capitalizing on new business opportunities
Strong negotiation and closing skills
Excellent communication and presentation abilities
Ability to build and maintain long-...
- Q2. Why you want to join lenskart?
- Ans.
I want to join Lenskart because of its strong reputation in the eyewear industry and its commitment to providing quality products and excellent customer service.
Lenskart has a strong reputation in the eyewear industry, known for its wide range of products and innovative technology.
I am impressed by Lenskart's commitment to providing quality eyewear at affordable prices.
Lenskart's focus on customer service aligns with m...
I applied via Indeed and was interviewed in Oct 2020. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. 1 tell me about yourself?, what you know about our company? And other questions related to me.
- Q2. They give me a topic and said explain it for 1 minutes.
- Q3. Some other interesting questions.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Why sales
- Ans.
Sales is a dynamic field that allows me to use my communication and persuasion skills to help clients achieve their goals.
I enjoy building relationships with clients and understanding their needs
I am motivated by the challenge of meeting sales targets
Sales allows me to constantly learn about new products and industries
I find it rewarding to help clients solve problems and achieve success
Examples: Closing a deal after a...
- Q2. Tell them about why you love sales what qualities you have leadership analytical and your any sales experience
I applied via Walk-in and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. related to your business you asked questions
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.
(1 Question)
- Q1. What is QTD ?
- Ans.
QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.
QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.
It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.
For example, if today's date is April 15th, QTD wo...
(4 Questions)
- Q1. How do you convince the customer for particular lenses ?
- Ans.
I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.
Listen to the customer's requirements and concerns
Highlight the features and benefits of the particular lenses
Provide personalized recommendations based on the customer's lifestyle and preferences
Offer a trial period or satisfaction guarantee to build trust
Address any objections or questions the c...
- Q2. How do you attend the customer and close the sales without walking out ?
- Ans.
By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.
Build rapport and trust with the customer by actively listening to their needs and concerns.
Ask probing questions to understand the customer's pain points and preferences.
Present tailored solutions that address the customer's specific needs and showcase the value ...
- Q3. What is NPS ?
- Ans.
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'
Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
NPS is calculated by subtracting the percentage of Detractors...
- Q4. What is your salary expectations ?
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Indiamart Intermesh Customer Support Executive Interview Process for Experienced
based on 1 interview
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Indiamart Intermesh Customer Support Executive Reviews and Ratings
based on 14 reviews
Rating in categories
|
Assistant Manager
2.6k
salaries
|  ₹2.5 L/yr - ₹8.7 L/yr |
|
Senior Executive
1.2k
salaries
| ₹2 L/yr - ₹5.7 L/yr |
|
Manager
881
salaries
| ₹3.4 L/yr - ₹10 L/yr |
|
Sales Executive
669
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
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Relationship Manager
650
salaries
| ₹4 L/yr - ₹9.4 L/yr |
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